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The importance of active listening
A broad essay on active listening skills pdf
What are some important and effective listening skills
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Active Listening in Our Society Today
Benjamin A. Ingraham
Drexel University
When thinking about a topic for this paper, I realized that we all go through our daily lives having lots of conversations with friends, co-workers, and our family members. Unfortunately, most of the time we don’t listen as well as we could or even should at times. We seem often distracted by our environment, with things such as TV, the Internet, or our phones. I believe that we are listening so-to-speak, but we aren’t giving them our full attention. Hence my topic for this paper, a skill called active listening. When thinking about what active listening actually is, we see that it’s all about building understanding and trust of the listener. As I present
We see our own habits have been developed since we were born when it comes to listening. Whether that’s listening with one ear and doing something with the other, or not looking someone in the eyes when they talk, or maybe interrupting someone mid-sentence. Habits such as these are documented amongst many people, and are established enough in our daily lives that we perform them without thinking. But in the end, we see that these habits are undesirable almost all of the time, and almost always lead to poor listening skills throughout life’s journey. In terms of the number of reasons for ineffective listening, most of them do not apply equally to all listeners for that matter, and we see extent to which they apply and vary from situation to situation dependent on the speaker, topic, and the listener as well. (Casperz,
One main way of listening that we see in our society is called Passive listening, which is little more than just hearing something. Passive listening by definition, is the skill of listening without reacting or really allowing someone to speak, without interrupting and giving your own two cents like many of us do when we are having an argument or maybe just a casual conversation where you may disagree on something not really notable. We also see that while passive listening is mainly a one-way communication technique, where the receiver of the info doesn’t provide feedback the opposite, Active listening, is drastically different as we have seen so far in this essay. (Sullivan, 2011) Active listening opposite of passive listening, includes responses from you the listener that demonstrate what you have heard, and if you can recall what the speaker has been saying to
As Two and a Half Men’s episode “Love isn’t Blind, Love’s Retarded” adduces even in a short ten minute time frame pre-occupational thought, ambushing, and insensitive listening happen far more frequently than any speaker would hope. Fortunately, there are ways in which to avoid using such actions or listening skills and one of those is simply by learning about them. The next time it’s my turn to listen thoughtfully I’m going to try my best, what about you?
According to (Talking therapy 2014) active listening means using a set of skills that encourage the person you are listening to talk, to help them feel heard and understood. It is called ‘active’ because you intentionally do things to help them feel able to talk, and because you engage with all your attention on what the speaker is saying, how they are acting, and how they are feeling.
A vital aspect of interpersonal communication is the style in which one listens. While every individual possesses their own preferred method of listening in communication, it can be enlightening to analyze our own strengths and weaknesses so as to maximize effectual communication. Within the confines of four main listening style categories, I have chosen those which best describe my own personal listening style.
Active listening is “an approach to listening that involves one person on the receiving end on the communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received.” (Denhardt, pg. 287) An active listener shows that they are understanding of what it going on and that they are fully engaged in the conversation. There are seven principles of effective listening. These principles are (1) have a reason or purpose for listening, (2) suspend judgment initially, (3) resist distractions, (4) wait before responding, (5) rephrase what you hear in your own words, (6) seek important themes, and (7) use the thinking-speak differential (Denhardt, pg. 287).
The skill of listening according to Dr. Robert Bolton (1979) extends beyond simply hearing sound as a physiological sensory process but instead requires and involves interpreting and understanding the sensory experience or what is being heard (p 32). It also is an active experience wherein the listener is fully engaged and has absorbed the information of the speaker while showing interest and providing feedback all while demonstrating that they have heard and understand the message. It is a fair assertion that most people in varying relationships and environments listen in what is considered a passive capacity or only digesting and processing bits and pieces of the speaker’s message. This type of listening lends itself to frequent miscommunication, mixed messages and overall misunderstandings. Effective listening on the other hand provides concise communication, decreases interpersonal conflict and mistakes and also...
As a professional in today’s society, it is greatly important to be able to communicate effectively with other professionals, with clients, and with those that are encountered in daily living. In order to communicate in a proper manner, not only is talking and non-verbal communication, but a large aspect is the ability to listen. Listening is a vital task in order to build a relationship and find meaning in someone else’s words. In order to find this meaning one must follow the characteristics of active listening, face the challenges to listening, and reflect upon one’s own listening skills.
Active listening is described as interpreting both the content and the feeling in which the patient is expressing without bias or judgement;
Listening can be difficult or challenging no matter who or what situation you may encounter. In this refection I have utilized Baker (1971) and Waston (1995) Listening Style. I chose to use the four distinct styles because it will improve my listening and communication skills in personal and work relationships. After many years of not be able to understand my spouse listening and communication skills, I am now somewhat able to effectively communicate with him. The best way to understand
There are five concepts of listening that play an important role in the communication process. Sharpening our listening skills can benefit our professional lives and our customer service skills. Various techniques can help us improve our listening skills. Active listening involves sitting forward, making eye contact, nodding to prompt the speaker, asking clarifying questions, and taking notes. Distractions and personal biases can hinder our ability to listen effectively. Furthermore, effective listening is directly related to memory; improving our listening skills and practicing memory techniques often can dramatically increase our ability to capture the speakers message.
Those not thoroughly educated in communication tend to confuse the terms “hearing” and “listening.” Although they appear to mean the same thing, utilize the same body part, and are both required for functional communication, there is a great difference between these two actions. Hearing involves the perception of sound using the ears, while listening is based upon giving attention to the sound being perceived. Additionally, because these concepts are different, there are also several different ways of improving hearing and listening. Thus, there are several differences between these two concepts, and it is important to signify these differences in order to practice effective communication.
Let’s explore why listening is so critical. “Adam listened to Eve. In that first spoken word message and all since, no communication occurred until there was a listener. It follows, then, that there has become a much-heightened need to listen. We must understand the fundamental relationship involved, we cannot escape it” (Mills 1). The characteristics of good listening skills can be best understood by using the acronym MASTER. The “m” refers to mental. Mental is the ability to slow down and strategically control our ability to listen. “A” refers to active. Being active utilizes constructive listening responses and constant practice can keep this sharp. The “s” refers to sustaining attention. Experienced concentration is crucial for sustaining attention. “T” refers to target. There are four types of potential listening targets; responsive listening, implicative listening, critical listening and nondirective listening. Responsive listening is the agreement between listener and speaker. Implicative listening involves carefully understanding what is implied by hearing what is said. Critical listening is the process of coming to the point of a subject by clearing away all the non-important information. Nondirective listening is fully hearing the speaker out. The “e” refers to eliminating t...
In all aspects in life effective listening plays an important role in our lives, both professionally and personally. As many of know from experience listening is never easy in fact it can be difficult to understand what is being said by the speaker. Because of laps in attention we tend to misunderstand some of the messages that are being relayed to us or disregard them altogether. Effective listening is important for receiving the correct feedback from those you’re speaking with and requires a focus that should be central to what is being said or what topic is being discussed.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
Being an active listener gives the opportunity for the mentee to tell their story. Pask & Joy (2007) explain that active listening includes listening for intention by ensuring that both mentor and mentee understand what it is that is being said. Therefore, clarifying, reflecting back, paraphrasing and summarising are key tools to the mentor’s toolbox. As
One of the main aspects in communicating is listening. An effective listener is one who, not only comprehends how the speaker feels but, also understands what they are stating. Building a strong connection between the speaker and the listener is one of the first steps to become a good listener. By building this connection speakers should first be in an environment with open minded listeners, it makes them feel more comfortable to state their opinions, feelings and ideas. Listeners should avoid being judgmental. The individual does not have to agree with the ideas, values or opinions of the speaker; however, to fully understand them, one must put aside their criticism. Speakers will believe that they can trust the listeners with their information when they know that they will not be judged. Miscommunication happens frequently, listene...