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Why effective listening is important in communication pdf
Why effective listening is important in communication pdf
How active listening contributes towards effective communication
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1) Compare the three models of decision making as articulated by Allison. What are the components, assumptions, and applications of each? Which is most useful for organizational administration and leadership? Why? Finally, how could “group think” influence decision making in an organization?
The three models of decision making according to Allison are the rational model, the organizational process model, and the government and politics models. The rational model is when within the organization context, decision making is the process where decisions are made based on research and action. This is all done to achieve a goal. This model states that there are five phases of decision making; pre analysis phase, analytic phase, design phase,
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Active listening is “an approach to listening that involves one person on the receiving end on the communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received.” (Denhardt, pg. 287) An active listener shows that they are understanding of what it going on and that they are fully engaged in the conversation. There are seven principles of effective listening. These principles are (1) have a reason or purpose for listening, (2) suspend judgment initially, (3) resist distractions, (4) wait before responding, (5) rephrase what you hear in your own words, (6) seek important themes, and (7) use the thinking-speak differential (Denhardt, pg. 287).
Written communication and organizational writing has the advantage of permanence. This can be used to set agendas and get a point across. There are sometimes when organization writing can be used in a negative way, along in a positive way. Formal memos may be appropriate if you need to set rules or enforce office behavior and policy. Email is a strong tool now used by businesses and organizations as a tool of communication. Email can be used to inform people and update
These processes support the commander's intent in order to generate a solution to a problem that will accomplish the mission whit in the require time. The army decision making process and the rapid decision-making and synchronization process are design to solve different types of problems; well defined problems in which all required information is available, medium defined problems in which some information is available, and ill defined problem also known as
This paper explores the legal, ethical and moral issues of three healthcare colleagues by applying the D-E-C-I-D-E model as a foundation of decision making as found in Thompson, Melia, and Boyd (2006). Issues explored will be those of the actions of registered nurse (RN) John, his fiancé and also registered nurse (RN) Jane and the Director of Nursing (DON) Ms Day. Specific areas for discussion include the five moral frameworks, autonomy, beneficence, Non – maleficence, justice and veracity in relation with each person involved as supported by Arnold and Boggs (2013) and McPherson (2011). An identification and review of the breached code of ethics and the breached code of conduct in reference with the Nursing, Council, and Federation (2008) will be addressed. Lastly a brief discussion on how the three schools of thought deontology, teleology and virtue had effects on each colleague (McPherson, 2011) .
On the other hand we have the rational decision-making (RDM), which is used to come up with a fact-based decision. This way of decision-making is objective, more complex and a multistep process. It is the analytical way, based on facts, to come to a decision rather than fully
The three primary types of decision-making systems are: the transactional support system, the management information system, and the decisions support system (FreeTutes.com, 2014).
...passive and active. While both types of listening are better than nothing, active listening tends to promote better relational outcomes. The primary difference between the two is that the goal of active listening is to understand what is being said, while the goal of passive listening is to merely hear what is being said. I choose to be an active listening by giving non-verbal cues to demonstrate that I am paying attention (nodding, making eye contact, making facial expressions appropriate to what is being said) and reflecting back the main points and summarizing what has been said. If we give the feedback, lecturer will know that he’s not talking alone in the classroom.
Some decisions prove to be vital and any miscalculation that may be involved may prove dire for the individual or the organization. In identifying the criterion to use while evaluating different decisions, many factors pertaining the structure should be considered. The pros and cons of every decision made should be evaluated to ensure that the option chosen has the most positive effect on the individual and the organization. Some of the activities that may require keen decision making include project development, finance and operations. With the knowledge attained it will be easier to cope with tough decisions that may come up in my career. Decision making models may be generated to give an in depth view to the problem and also provide critical analysis ability. It is also vital noting that for those in managerial positions, they face a bigger task in decision making. A good understanding of the business function and structure will provide an in depth knowhow to those that have studied the
...ch a decision. One of these models is the Rational Model. The benefit of utilizing the Rational Model to reach a decision is that it is easier to justify and defend a decision, due to the complexity and the thoroughness of the processes involved. The Rational Model is useful for developing a strong business case for why a specific course of action should be considered anytime a major business, or even personal decision must be made.
Listening is an aspect of communication that vital the building of understanding and of a relationship between individuals. Listening can be an active
Make the decision through the integration of ideas and data, and negotiation and prioritization of ideas
In this picture, David Easton tried to give an understanding how the decision is made. The process start from the input which input is coming from environment, and through demands and support, the input get into the political system. In the political system, the input is preparing to
Active listening is defined as the process of receiving information from verbal and non-verbal communication (DeVito, 2011). Used together, they become a multistep process in active listening that develops clear understanding of a student’s comprehension of lessons (McNaughton & Hamlin, 2008). The use of informational listening skills focuses on gathering information, the observation of all verbal and non-verbal tones in speech, and the avoidance of opinion forming until the information is fully presented (Latham, 2013). Used in conjunction with informational listening in the classroom is critical listening which evaluates the information presented through critical thought, requiring the student to understand and process the ideas presented to create meaning (Jalango & Renck, 2012). When information has been presented and analysed the final step can be used.
The process of making choices amongst the available alternatives/information to get a desired objective is defined as Decision Making. Designing a proper organization and being organized management team, the personnel have to be an efficient and effective decision maker. Not all the decisions made are always ‘correct’, as it totally depends on the nature of the information that the decision maker has. Thought it might be accurate information at times, but then still it is never sure of getting the correct decision as other factors like nature, third party etc come under consideration.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.
Writing is one of the oldest forms of communication. It started back as cave drawings and has evolved into so many different forms. As technology changes, our communication strategies are changing as well. Business Communications has always been affected by the changes in our environment, but the digital age has increased the efficiency, speed, and simplicity of the way we communicate.
In conclusion, decision making is an important concept in everyday life because it is linked to success and effectiveness in various situations. This process is usually carried out based on various concepts and models such as WRAP model. The ability of an individual to make the most appropriate decision in a particular decision is based on his/her ability to choose the best possible concept or process for decision making. However, one should not be rigid when using a particular decision making model or concept.