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FedEx – HR practices Case Study:
In 2008, when FORTUNE magazine and the Great Places to Work Institute released the 100 “Best Companies to Work For” is a list in which FedEx which is the leading global logistics solutions provider was one among them and was the largest employer in the year 2008 list the only shipping company included. A Tennessee based company called Memphis which ranked in 97th place overall and now figured in the list in 10 position for a period of past 11 years. Package Delivery Company was named to be the “Best Companies to Work for” Hall of Fame in the year 2005. FedEx like its main rival United Parcel Service (UPS) is considered to be a forerunner of U.S. economic health. Over the years, FedEx had started established
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FedEx received a high rating in the areas like earnings, allowance, employee turnover, self-confidence and work diversity. During its lifespan, FedEx has introduced several HR practices such as a program is introduced called as ‘Survey Feedback Action’ program which is a communication program that is designed to encourage employees to give its feedback on policies within FedEx. Furthermore, a procedure called Guaranteed Fair Treatment Procedure ensures that all employees concerns are addressed. The companies ‘Leadership Evaluation and Awareness Process’ gives non managerial employees the opportunity to seek management position within FedEx. FedEx also devised employee training for every six months, employees are required to pass a job knowledge test which is required and recruitment which helps to recruit and development programs such as the Job Change Application Tracking System. FedEx has leveraged qualities like teamwork, speed, and precision in building the largest express transportation company in the world. FedEx grew so remarkable because of its simple philosophy called psp stands for people, service and profit. Ever since it began the operations in 1971, the company aimed at building an atmosphere that fostered
The strong legacy of ethics and integrity is essential at United Parcel Service(UPS) in order for the company to be able to attract and retain the best employees, gain and keep the trust of its customers, create shareholder value, support the communities in which they operate and the protection of the company's overall reputation. This legacy has to be carried on for every employee and management in order to remain a competitive package delivery company. All of these aspects pertain to this legacy that revolves in human resources department.
This rating as well as many others factors have lead to the success of the United Parcel Service. The current status of the company reflects the strength of the their competitive position. The leaders of the current which include James Kelly, Michael L. Eskew, and John A. Duffy have set an example for anyone who is interested in management as a career. Their tactical maneuvers are first rate. This company succeeded because of the drastic communication advances. The customer is ultimately satisfied with the reliability of UPS to deliver on time. This is the marketing factor that sets UPS a step above the competition All decisions were made in the respect that the company would continue to bring the customer more than they expected. In turn United Parcel Service is an extremely profitable corporation. The environment provided by UPS keeps customers, employees, and managers working hard to keep up the high standards set by todays’ customers.
Sheridan Garrison was committed to connecting with their people to ascertain how they felt though constant communication. FedEx and scriptures put emphasis on building trust and putting the needs of other before your own. Employee satisfaction results from the experience of one’s job and the atmosphere. Consistent with Brown, Gray, McHardy, &Taylor (2015), employee trust within the workplace influences workplace performance. Furthermore, Philippians 2:4-5 conveys that we should not only look out for our own interests, but take an interest in others, as well. You must have the same attitude that Christ had. FedEx Freight’s policy and scripture are very similar. They both relate to putting the needs of others before your own and the importance of trust in our leadership. Isaiah 26:3-4 declares that the Lord will keep him in perfect peace whose mind is stayed on him, because he trusts in him. Trust in the Lord forever, for the Lord God is an everlasting
UPS is the largest parcel delivery service in the world. They also help their customers its customers with supply chain management, logistics, and financial services. UPS used to be a trucking company with technology, now it¡¦s a technology company with trucks. One of the UPS¡¦s key success factors is the way they manage their operations. Their carefully designed network of vehicles, sorting facilities, and hubs combined with their IT system, allows them to pick up 13 million packages each day from 2 million addresses for delivery to over 6 million commercial and residential addresses worldwide with highest levels of reliability, efficiency, and speed. Also the integration of its air and ground operations gave UPS the ability to optimize utilization of its assets while still meeting customer service requirements. Other key success factor is UPS¡¦s human resource management. UPS has lowest turnover rates in the industry and succeeds in developing a portion of its workforce for management positions each year. The company¡¦s unique culture emphasized accountability and efficient execution at every level of the organization.
Federal Express is the world’s largest package delivery company today. They have been successful mainly because of their technological advancements. Technology has allowed them to have superior customer service and quality that was unparalleled by any company. No company was able to offer overnight delivery of packages with the speed and precision that Federal Express did. Although Federal Express remains ahead of its competition today, their advantages over other firms in the industry are slowly diminishing.
...smart acquisitions, the corporation has been able to provide a vast array of services to its consumers (Ferrell & Hartline, 2011). Now FedEx provides one place for the consumer to go for their shipping services and other office needs (Ferrell & Hartline, 2011).
Another key tenet of Southwest Airlines success involves positive labor relations. From the aforementioned esprit de corps and fostering an atmosphere of fun to the no lay off policy, even during times of recession, Southwest Airlines enjoyed above industry average cooperation from labor unions. Kelleher stepped down, as CEO, in August 2001, coincidentally the airline experienced its’ most serious labor disputes from 2002 to 2004 with the mechanic union and flight attendants respectively. Uncle Herb returned to resolve the latter dispute in 2004 and appointed Gary C. Kelly as
In the following years, Federal Express kept growing and expanding it’s network, now employing over 290,000 workers worldwide, and delivering more than 3 millions express packages to over 200 countries daily.
In 1913, C.J. Tower & Sons, forerunner to FedEx Trade Networks subsidiary FedEx Trade Networks Transport & Brokerage, begins operation as a customs broker in Niagara Falls, N.Y. It was not until 1971 that Federal Express Corporation was founded in Little Rock, Ark. In 1975, FedEx installed the first drop box for the public and since then the company developed and maintained a strategic leadership in managing a broad group of transportation services, e-commerce and other business services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, a leading provider of regional less-than-truckload freight services; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions. (www.fedex.com)
Globalization & network; UPS has set their name, is known all over the world and expanding at a rapid pace.
Human resource management (HRM) processes are crucial to the success of an acute care hospital facility. In this paper, I will give insight on how HRM processes have to align with the organizations goals and objectives in order to operate successfully. Hiring, training and benefits are a few of the major roles that human resources control in an organization. Therefore, it is important that human resource managers are abreast of all current policies and procedures.
Employee benefits coordinator play a significant role in Human Resource Management. Employee Benefits coordinators are responsible for assisting with employee benefits, maintaining employee data base, managing all insurance billings and maintain employee files, sick pay, vacation and retirement. This study explores the importance of employee benefits to corporations, government agencies and non profit organizations. This paper also researches the effects on the management team and on individual employees’.
Cultivating a taste for failure and chaos Schmidt encourages it: “Please fail very quickly—so that you can try again.. he had praised an executive who made a several-million-dollar blunder: “‘I’m so glad you made this mistake. Because I want to run a company where we are moving too quickly and doing too much, not being too cautious and doing too little. If we don’t have any of these mistakes, we’re just not taking enough risk.’”
Potential employees coming to FedEx Home Delivery, whether newly graduated university applicants, transferees from other companies or internal candidates, are looking for different things from their work life than they were just 10 years ago. Today's employees are looking for some balance in their lives. Many employees will give up a portion of their lives for the 50-hour work week, but there has to be some benefit associated with that amount of labor.
have more of a major effect on the company's health. Irving Burstiner was quoted in in The