Hrm/531 Week 1

773 Words2 Pages

Ms. Conner maintains familiarity with all DHSS administrative policies, procedures and applicable rules and regulations. Ms. Conner understands and demonstrates knowledge of agency programs and willingly explains the goals/mission of the division, including services and programs. She adhered to HIPPA and applied her knowledge independently in her case work and conferred with her supervisor as needed. She provided resources to reported adults and those professionals and family members who want to assist them. She is familiar guardianship procedures and has advised reported adults and their families as well as VA staff on the guardianship process. She has informed them of and has obtained medical and psychological evaluations determining competency and decisional capacity to obtaining legal counsel in a financially affordable way. However, Ms. Conner has not completed any guardianship during this rating period. Ms. Conner also demonstrated technical program knowledge and has found ways to ease the Case Compass process by looking at tasks in the investigation plan and sorting out how to make …show more content…

Conner responded to all inquiries promptly and has maintained a good relationship with co-workers and her supervisor. She has willingly accepted overflow hotlines from other teams. This year, Ms. Conner willingly accepted the assignment of having new co-workers to shadow her in January and again in February. She has handled stressful situations calmly when dealing with angry callers. Ms. Conner immediately accepted and acted on the assignment to make wellness calls to 7 clients on 6/17/16 to check on heat related issues. During the 2nd half of this rating period Ms. Conner established and maintained an effective working relationship with co-workers, team members, customers and treats others in a courteous, respectful and pleasant manner. Ms. Conner has handled complaints from clients and providers as

Open Document