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Importance of travel agents
Importance of travel agents
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Plan and Marketing Campaign
Section1
Market Analysis: Hobbiton
My market analysis will consist of research about the current market, who 's coming into New Zealand and the Waikato region. Who is currently in the area, how many, what do they look like?
New Zealand visitor arrivals numbered 3.20 million in February 2016, 10% higher than 2015. Australia is New Zealand 's largest inbound tourism market with arrivals of 1,344,864 from year ending February 2016. The Australian market provides over 470,000 holiday visitors per year which generated a total of five million plus holiday stays. China is New Zealand 's second largest visitor market with a total of 368,256 year ending February 2016. United Kingdom is our third largest visitor market
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Booking online is becoming more popular and travelers are becoming increasingly confident researching and booking their holidays online. It is essential to have an online presence otherwise people will go elsewhere. New Zealand 's strategy In the online space is to ensure that planning information and booking tools are easy for our target market to find and navigate. Hobbiton will benefit from this as their business will be exposed to the billions of people surfing the internet.
Statistics show that our target market in Australia most commonly sourced information for their holiday planning online (87%) and travel agents (74%).
97% of our target market in China consulted a travel agent, this is because the requirement for visa and travel process are more complex than many other markets. 87% used online sources as part of their holiday planning.
Our target market in the US uses a range of online channels for planning their international holidays, including general travel websites, online travel articles, and travel agent and airline websites. They also use other influential information sources such as word of mouth, travel agent 's brochures, television travel shows, and travel guides. It is common for travelers from our target market in the US to plan and book all aspects of their holiday
The methodology of this research project included both qualitative methods and quantitative methods. The qualitative methods were used for primarily background information and specific examples of respondents that would be considered part of the target market. The quantitative methods included a distributed survey and a collection and analysis of the results using statistical software.
At present, AAA Travel Auto Club South utilizes a variety of marketing resources and methods some internal and some external. Primary information is compiled internally through the marketing and data base analytics department. According to the Managing Director of Travel Agency Marketing Chip Morgan “the marketing research department is an energetic resource, the marketing department analyzes target au...
This website links to a report on the increasing number of travel agents within the past number of years.
American Express has always been known for its benefits to travelers. Some of the new travel discounts; such as the “Bahamas Getaway” packages offer significant discounts for planning a vacation in the Bahamas through a travel agent. The catch is that one must charge it on the American Express card to get the discounts. Coupon books that offer discounts at many shops, restaurants and attractions are given to those who buy a package. Over $11 million in “Bahama Getaway” packages were sold in 1999. Other getaway packages are available to consumers all over the world. American Express has successfully used this marketing strategy, as it realized that consumers want an opportunity to enjoy an exotic vacation, while at the same time, getting value for their dollar. Saving money is important to most consumers. Once again, American Express aims to please its customers.
• By 2020, the estimate breakdown of the household tourism business is 48% occasion, 31% VFR, 16% business and 5% other. For global guests the figures are 63% occasion, 22% VFR, 13% business and 2% other;
One in ten (10%) plans to increase their budget for vacations next year. In addition, adventure travel, such as hiking, kayaking, zip-lining or skiing, is one of the fastest growing forms of travel worldwide and particularly important with emerging outbound markets. “Customers want to do something different and have more unique experiences when they travel. They want up-close and personal experiences, whether that is through food, culture, activities, or all of the above,” said Lesley Egbert, owner of Live Longitude, LLC, an independent agency in the Avoya Travel Network, in Helena,
Market research is vital to any business looking to expand into new markets. Global market research is a major function for organizations to facilitate marketing decisions outside their respectable country. Effective global market research requires analyzing market data, such as environmental factors, government regulations, needs of the target market, customer interests, price, and available resources. The following is a case study analysis of architectural firm Sperry/MacLennan (S/M), based in Dartmouth, Nova Scotia, which is seeking to expand their market in other countries. The analysis includes an overview of Sperry/MacLennan’s situation, identifies their key issues as well as ways in which to address those issues, and explains how market research is valuable in business.
Currently New Zealand is finally recovering from the rapid economic growth it experienced in the mid-90s, now that the worst of the Asian financial crisis effects are over. New Zealand lost many export markets in Asia, but looked to the U.S. and European markets to replace the lost customers. The country remains dependent on trade due to its small size and isolation; price and access to foreign markets are a constant concern.
If New Zealand is to see more growth in tourism we must try and make the country more attractive to visit. More flights, low visa requirements, favorable exchange rates are all facilitators that will make New Zealand more appealing. With a high level of promotions overseas that will motivate tourists to think of our country as a destination which will be able to satisfy their needs.
VFR travel is segmented into distinct subgroups based on activities the participants engage in while on vacation (Moscardo et al., 2000). Moscardo et al., (2000) proposed an initial typology of VFR travel in studying the relationship between the differentiating factors and VFR travel behavior patterns. The model identified five factors for differentiating the VFR market: (a) sector (the distinction between VFR as a travel activity and as a trip type or motive), (b) scope (the distinction between domestic and international VFR travel), (c) effort (short-haul versus long-haul VFR trips), (d) accommodation used (staying with friends and relatives versus staying in commercial accommodation), and (e) focus of visit (VFs, VRs, or VFVRs). In the current study, the researcher hopes to prove the relationship between activity and motive (Moscardo et al., 2000; Pennington-Gray,
A proportion of these visitors are 96% ‘likely’ to recommend New Zealand in future, this has remained unchanged. USA, UK and Germany are most satisfied with their New Zealand Holiday experience. It has been observed that Japanese travellers are significantly more satisfied with their experience compared to past years. Visitors to New Zealand are also highly satisfied with the natural environment. It has been rated a high 9.0 out of ten and receives this high rating across all markets. With 78% believing New Zealand’s environmental practices are better than other countries. It has been found that experiencing natural scenery is a favourite amongst visitors to New Zealand. A decrease has been observed in the past year however, in the average number of activities being participated in, dropping 6.5% in the last year. Price has been seen as a problem in the current state of tourism results, it has been driven by lower satisfaction with price over quality. This has been especially so in the accommodation and food and beverage sector. Both of these are rated as high importance to visitors attributing 29% to the New Zealand holiday experience. Looking more into these sectors it has been observed that food and beverage has rated 8.1 out of ten and accounts for 10% of importance to the New Zealand holiday experience. The quality of food
Tourists are more dependable on website to get the information and overview of destination. Therefore one of the website of bay of island is www.tourism.net.nz, which gives complete information. In this assignment, we will mainly discuss about marketing mix, customer wants, creating value for the customer, destination location and tangible experience from tourism marketing perspective.
It is clear that bookings over the Internet will become more of normality than even the central reservation call centers. While the number of people who have Internet access approaches 100 million in the United States and 200 million worldwide, research repeatedly indicates that consumers are turning to the Internet for travel-related information. They may not book online (although they will eventually), but they are already comparing hotels online before they pick up their telephone to call central reservations or drive up to the front door of the property.
Web: The fast growth of the Internet changed the process of people searching information about tourism and hospitality services (Rid, Ezeuduji & Pröbstl-Haider 2014). The knowledge of the product, familiarity or expertise, seems to influence the information of the traveler's search activities (Antón, Camarero & Laguna-García 2017). The influence of the access of multi-channel on the process of the decision-making process of a consumer was discussed by different authors. In a study based on cross-cultural of the visitors of German and Japanese to the United States of America, depicts that avoidance based on uncertainty as a cultural based dimension influences the information of the consumer including the choices of
a company can familiarize itself with cultural nuances which may impact the design, packaging or advertising of the product. Moreover, traveling abroad allows one to locate and cultivate new customers, as well as improve relationships and communication with current foreign representatives and associates