Hi Cobc Case Studies

Hi COBC,

I am glad that you are keeping me updated with the status of the case. I have read Provision Optical's response to the complaint and I feel that it is necessary to provide the inquiry committee with additional info to better the investigation. The reason that I am bringing this issue to the attention of COBC is because I believe that this business transaction does not only involve consumer fraud but also violates ethical opticianry services. It is my hope that the success of this case can help prevent other future victims from suffering fraud and unethical services from Provision Optical.

First of all, I did make my case to BBB regarding this conflict with Provision Optical. Due to BBB's limited legal jurisdictions over the case,

I only asked him to find a new frame for me to fit the lens into. If it was difficult for him to find a suitable frame in the case where he doesn't have an appropriate one in his store, then he should have honestly told me upfront that he doesn't have a frame that would suit the lens. He said that he would try looking for a right frame that is suitable and that I would agree taking, but instead he took my lens and brought it to the back of the store where he fit my lens into a random frame altogether without my consent. He should have took the frame out of the storage room first and ask my opinion. Contrary to his response, I was not satisfied that he disregarded my opinion and my decision on the frame. I would expect him to at least show me what frame he would suggest using and let me decide if I want that frame. His actions made me felt like I was forced into this business and being pulled along without my opinion being heard. It is also important for me to make clear that the frame that he gave me is not a new frame as he has claimed. Instead, it is an old frame that he randomly got in the storage room that is crooked and asymmetrical. The frame's crookedness, cause images on one side to appear higher than the other, merge together and distorted to the point where I can't even differentiate left and right when I put the glasses on. Other issues include dizziness and a headache. If he is aware that an inappropriate frame could lead to potential risks and vision impairment, then he knowingly committed this taking in no consideration of the possible consequences that could happen to me. I raised my concern to him many times, and he firmly said that he thinks everything is fine the way it is. If I was satisfied with the glasses, then why would I need to have a new pair of glasses made? For the crooked glasses, he charged me $80. After he has heard me continuously disagreeing