Herman Miller Case Study

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A Study of Herman Miller’s Cradle-to-Cradle Design Case
In the case of “Cradle-to-Cradle Design at Herman Miller: Moving Toward Environmental Sustainability”, the company faces a dilemma of using polyvinyl chloride (PVC) arm pads for the Mirra chair, or replacing PVC with a “greener” material thermoplastic urethane (TPU) (Lee & Bony, 2009). Considering the long-term benefits of adopting PVC-free approach, the company should offer the Mirra chair with TPU arm pads. This article will introduce the problem Herman Miller has encountered, examine the effectiveness of the two main solutions, and justify the decision of eliminating PVC arm pads. Then, it will take a look at Aveda’s design process on their cradle-to-cradle (C2C) product, and relate …show more content…

To implement the protocol, Herman Miller made new human resource arrangements, trained the employees, developed C2C measures for the material, and replaced some hazardous materials ((Lee & Bony, 2009). However, the high-performance material for arm pads, PVC, is against the C2C protocol, due to its toxic emission during manufacture (Lee & Bony, 2009, p.1). An alternative material, TPU, with a higher cost still needs to be tested. Both development and supply chain management teams prefer PVC, while the Design for Environment (DfE) team intends to adopt TPU (Lee & Bony, …show more content…

It is also easier to work with suppliers, since PVC is a known product (Lee & Bony, 2009). While the major drawback of this material is that the product would not be deemed as a C2C and PVC-free product (Lee & Bony, 2009). Using TPU instead is multi-beneficial in the long run. Firstly, the company can market itself as an environmental friendly company better, by producing the “first highly engineered product to use the C2C protocol” (Lee & Bony, 2009, p.10). Moreover, it is a precious opportunity to launch the product on the coming annual trade fair, where customers will come for the most recent designs (Lee & Bony, 2009, p.11). The PVC-free chair will be mind-blowing at the fair, considering more customers starting to acknowledge environmental performance as an important aspect. In addition, this product will set a new industry standard for sustainability, inspiring the suppliers and the competitors in this industry to develop their product according to C2C protocol. However, since TPU is still a newly identified material, “testing with production tooling at higher volume still needed to be done”, and not to mention that TPU is uneconomical (Lee & Bony, 2009, p.11). Besides, the public might expect all other products from Herman Miller to be PVC-free (Lee & Bony, 2009,

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