Heathrow Terminal 5 Case Study

The balanced scorecard has been used in the business community for many years (Evans, 2002). The balanced scorecard is used to put all the information that a company needs for its strategic plan into an easy to understand and read chart. There are many different versions of the balanced scorecard, but the standard scorecard lays out how the company can increase its profits by looking at the internal working of the company, the customer service, and the education of the company. The Heathrow Terminal 5 project used a unique balanced scorecard. The Heathrow Terminal 5 project really showed just how versatile the balanced scorecard can be (Basu, 2009). The reason that the Heathrow Terminal 5 project decided to use the balanced scorecard to

By coupling the balanced scorecard and the key performance indicators the managers were given a clear picture of what was important throughout the projects development (Basu, 2009). By paying more attention to the learning and growth perspective of their balanced scorecard the managers were able to ensure that their agreed upon timeline would be met. It also ensured that they were able to keep their quality and compliance standards

This case also shows that the balanced scorecard is an important first step in for providing support in measuring and improving the quality standards in large projects (Basu, 2009). This case also shows that even other more expensive alternatives that can be used to evaluate the project don’t give the managers the same or as good of a view as the balanced scorecard does. The balanced scorecard is successful because it breaks everything down to the basics and makes it easy to read and understand. The balanced scorecard for this project was able to show the managers not only their shot term goals but also the long range goals for the project which allowed them to follow through on everything that they wanted to happen. By using the balanced scorecard the managers at every level of the Heathrow Terminal 5 project were able to see the goals that had been set and were able to follow through and achieve those goals. Since the balanced scorecard is a living breathing document it can easily be reevaluate throughout the course of the year to ensure that the company is still on track with the goals they have set. If they have gotten off track or something has changed it is easily changed on the balanced scorecard so that everyone in the company is able to see the change and move towards the new