Healthcare Administrator Interview Questions

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My interviewee Kim Jernigan, has been employed with Well MED at Greenway park, as a healthcare administrator for 25 years. Since, she has been an employed with the same company and invested her time with them, she was able to offer me valuable advice and insight into her healthcare organization. Interview Questions 1. Kim, told me the most challenging part of her job is, managing staff and staff drama. She explained that, it is challenging to manage an office consisting of 30 female employees. She stated that, “the women are catty towards one another which makes her job difficult to do.” She is having to sort out employee’s drama instead of focusing on her administrative duties. 2. Kim’s leadership style is focused towards participative …show more content…

Since, Kim has been an administrator for 25 years, she explained that her past knowledge and experience, is what helps her make changes within the HCO. She also said that, she knows what is going to work and what will not work for her HCO, due to her 25 years of work experience. Furthermore, employee involvement is important too, she always includes her employees when it comes to change. 4. Kim said, she motivates her employees to do their best by trying to do her best, “leading by example.” She told me that, she is never late to work or leaves work early because she is the boss. If the boss isn’t late or leaving early, it motivates the employees to do the same. This is just one example of how she leads by example. 5. In the interview, Kim said email is an important communication tool in the HCO. It allows her to send mass messages to her employees quickly and efficiently. She explained, how face to face communication with employees is the most important communication tool. She prefers to walk around and talk to her employees to gain feedback and relay important information. She also said, she has an open-door policy so employees always feel like they can talk to …show more content…

Two of the most important ethical challenges Kim encounters daily is patient relationships. Since, Kim has been employed with Well MED for so long, she has developed numerous friendly relationships with her patients. She finds herself in a difficult spot when patients cannot afford their medication. She wishes she could help her patients and pay for their medication, but it is not ethical or legal for her to do so. She, also finds it difficult when patients do not have transportation to and from their doctor appointments. If she could, Kim or her employees would give their patients rides to the appointments, but once again it is not ethical or legal in her HCO. She did tell me that, sometimes her employees will tell her they are going to step out of the office to take a “break”, and by “break” her employees actually mean, they are taking a patient

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