Four Seasons Health Care Essay

The grievances strategy for Four Seasons Health Care diagrams the accompanying points: To determine concerns/grumblings as fast and adequately as would be prudent, through a casual reaction by a cutting edge individual from staff. In the event that this is unrealistic then through a more formal examination and appeasement in an open and non-cautious way

• To guarantee that all worries/objections are managed as per this methodology

• To guarantee that staff, patients and relatives/carers know about the strategy and methodology.

• To enhance nature of administration by distinguishing lessons gained from objections locally and broadly and by executing changes in administration utilising the lessons learnt

• To maintain impartiality for both

Through regular staff meeting with different departments, I can ascertain staffs opinions on what their observations are of the way the home is running and any areas that need extra care or attention. I also encourage the staff to come and see me with their concerns and complaints. They may see a lot more of a certain area or department of the home and can bring things to my attention before I notice it myself. By going to management meetings I am able to share and discuss the types of concerns that are being raised in other homes and explore why these have come about. It may be that I can take information back from these meetings to apply in my own home, thus avoiding a complaint being put in at my home. I encourage feedback from other professionals and would actively seek feedback through a telephone call or in person. Particularly if a professional has visited whilst I have been absent, I may contact them to see how they found the staffs in the home were they able to access the information they required and is there anything they can recommend we put in place at our home based on their area of