Formative Assessment – The Abrasive Consultant

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Perception, motivation and leadership are three very important concepts of the organisational behaviour. Various studies and theories behind these principles arise many years ago when people started to observe the influence and development of organisational behaviour. Therefore, in the today’s modern organisational environment which is subjected to globalisation, multicultural contribution, technological and economic changes, a deeper understanding of people’s behaviour within the organisation is vital.

This case study looks into the behaviour of an abrasive consultant, Julia and how an unpleasant event within the organisation evolves, as well as the actions of Julia’s manager, Cathy. The concepts of perception, motivation and leadership are applied to the case study and affect the organisation’s normal operations.

Relating the theories of organisational behaviour with practice is not an easy task, but it is essential to prevent and overcome conflicts that may occur and establish an effective and happy work environment. According to Fisher (2010), happiness at work is influenced by transient factors such as task enjoyment, personal level factors such as job satisfaction and involvement and unit level factors such as task satisfaction. Also, individuals’ personalities have a strong impact on the workplace environment.

To begin with, how people and situations are perceived within an organisation differs significantly from person to person. Pomerantz (2003) describes perception as a complex sequence of processes by which one can receive, organise and interpret information. In relation to the case study, Cathy, Julia and the client perceive differently each other and the circumstances such as the unpleasant scene at the company...

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...gy of interpersonal relations. New York: Wiley.

HERZBERG, F., MAUSNER, B., SNYDERMAN, B., (1959). The motivation to work. New York: Wiley.

KAKABADSE, A., BANK, J., VINNICOMBE, S., 2004. Working in Organisations. 2nd ed. Hants: Gower Publishing Limited.

McCOLL-KENNEDY, J., R., ANDERSON, A., (2002). Impact of leadership style and emotions on subordinate performance. The Leadership Quarterly, 13 pp. 545-559.

MASLOW, A. H., (1954). Motivation and personality. New York: Harper & Row.

PATTANAYAK, B., (2005). Human Resource Management. India: Prentice-Hall.

POMERANTZ, J., R., (2003). Perception: Overview. Encyclopaedia of Cognitive Science, Vol. 3. London: Nature Publishing Group.

ROLLINSON, D., 2008. Organisational Behaviour and Analysis: An Integrated Approach. 4th ed. Essex: Pearson Education Limited.

VROOM, V. H., (1964). Work and motivation. New York: Wiley.

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