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Recommended: Fedex operations strategy
Since the case has been published, FedEx has been continuing to be a strong deliverer of services. According to their website, the busiest day of the year is December 2nd, and they will be shipping eleven percent more than last year’s busiest day and have announced higher year over year results even though they increased their rates. Adding to their advantage, FedEx now offers a one rate shipping service for the convenience of their customers. Also per their website, FedEx has proved they have continued to be innovative by offering electric and hybrid vehicles and recycled envelopes to help lessen their carbon footprint. Over the years, FedEx has continued to strengthen its fleet by acquiring similar business in other countries, and they continue to do so. Sometimes these are the only major competition in that country, which leads to FedEx being a super power in those areas. FedEx has a strong marketing concept that allows them to build their products together and add value to their products and suites. However, sometimes FedEx has not researched successfully in the past, which caused loss of niche parts of the company including their fax services and the intra-European delivery services. Looking forward, FedEx has the opportunity to continue to grow their business with the advancement of other economies growing since FedEx has such a vast empire already established. This will allow them to continue to have a competitive advantage. FedEx will need to consider its threats in order to continue its success. The threats that FedEx has to face are not only outside competition from other carriers and delivery providers and rising operation costs but also can be seen from developing technology. As more people rely on email and instan... ... middle of paper ... ...ports. Works Cited FedEx. (2013). Latest Global News. Retrieved from http://news.van.fedex.com/ Govtrack. H.R. 915 (111th): FAA Reauthorization Act of 2009. Retrieved from https://www.govtrack.us/congress/bills/111/hr915 Hartline, M. (2010) FedEx: Building a Global Distributing Powerhouse Baker, J. Strategy and Environmental Turbulence. Retrieved from http://www.saudiehealth.org/2008/downloads/day3/session2/Seed.bin.Isaak.pdf Kotler, P. (2003). Implementation and Control: Kotler on Marketing. Retrieved from http://www.marsdd.com/articles/implementation-and-control-kotler-on-marketing/ FedEx. (2013). FedEx Philosophy. Retrieved from http://www.fedex.com/ca_english/about/overview/philosophy.html Pmshant C., Perkins, J. , & Zeltmann, S. (1992). The PRISM System: A Key to Organizational Effectiveness at Federal Express Corporation. MIS Quarterly, 16(3), 277-292.
May, M. (2012). The Famous FedEx Logo, And Why It Works. The Laws of Subtraction. McGraw-Hill. Retrieved Nov 13, from http://www.fastcodesign.com/1671067/the-story-behind-the-famous-fedex-logo-and-why-it-works
John Deere & Company manufactures and distributes agriculture equipment as well as a broad range of construction and forestry equipment. The company is partnered with FedEx in order to maintain the logistics flow involved with the company’s transactions. FedEx is responsible for providing outsourced transportation services to 11 Deere facilities across the US and Canada. The 11 Deere facilities have different service agreements with FedEx in terms of cost and service depending on the type of business unit.
Real Threat of Substitute Products or Services: High customer satisfaction earned through conscientious drivers, high reliability, and Internet-based tools has kept UPS at the top. UPS has created an economic advantage by assembling a dense integrated global shipping network that is unlikely to be matched by any but a few global players.
UPS’ core competency is efficient and reliable package delivery. However, over the last two decades, UPS invested heavily in Information Technology to develop its capabilities. With this new technology driven approach UPS managed to integrate UPS and client’s info systems. This business process integration benefitted both by exponentially increasing the business value, also these collaborative Info systems unlocked tremendous potential making UPS the world’s most admired company in the year 2000.
The United States Postal Service is a reliable, excellent, and efficient delivery service. Overall customer rating of any business makes it a profitable and reliable industry. The post office has met these expectations and has gone above and beyond to serve their customers. This delivery service and its employees contribute in many ways to citizens across the nation. They are the best shipping industry in the United States.
Federal Express is the world’s largest package delivery company today. They have been successful mainly because of their technological advancements. Technology has allowed them to have superior customer service and quality that was unparalleled by any company. No company was able to offer overnight delivery of packages with the speed and precision that Federal Express did. Although Federal Express remains ahead of its competition today, their advantages over other firms in the industry are slowly diminishing.
...smart acquisitions, the corporation has been able to provide a vast array of services to its consumers (Ferrell & Hartline, 2011). Now FedEx provides one place for the consumer to go for their shipping services and other office needs (Ferrell & Hartline, 2011).
More and more people are using computers and the Internet. Dual income families have increased spending; therefore more people are ordering products over the internet at a high rate. The Internet offers customers a one stop source for global shipping. Due to this, there has been an increase in using information technology and the Internet for businesses. This has created an increase in trade and investment along with global shipping logistics and supply chain solutions. With the increase in globalization, companies have had to adapt to the diverse work force and the culture of the countries in which they are conducting business. The parcel service industry is controlled by strict regulations and federal law. For example, September 11 brought stricter laws and regulations in the parcel service industry. Operations must maintain federal approval to operate in the United States.
Amazon has been able to maintain sustainable competitive advantage based on three operational strategies. These are low cost-leadership, customer differentiation and focus strategies. Low cost-leadership is pursued by Amazon by differentiating itself primarily on the basis of price. By offering low prices to customers Amazon ensures its future success. Partially modifying the costs of lowering prices over time through achieving higher sales volumes, negotiating better terms with suppliers, and achieving better operating efficiencies. Amazon makes sure that it offers the same quality products as other companies at a considerably cheaper price. Another strategy that Amazon has is its fast delivery service and there are many delivery services that one can choose from. With Amazon Prime, there are certain, but many products that have free two-day shipping. Also, with Amazon Prime, there are many offers specifically for people that have Amazon Prime. For example,
Besides to the dramatic change of internet to the consumer purchasing pattern and retailer selling pattern, the consumer today have become less tolerant of service failures and likely to expect better services that are more than the average. In addition to this, the consumer demands more for personalized service. It can be a difficult task for FedEx to satisfy all customer needs.
Mintzberg in his 1980 book referred to an organizational chart as an “Organigram” (p.36). It is an essential part of an associates’ induction FPDH as it provides a snapshot of the lines of authority, division of labor, the operating workflow, and the type of communication utilized by the hotel.
FedEx started offering SCM services to its customers on a very small scale in 1974.With increasing demand for services such as in...
An organization is set up to generate the results and behaviors that it is currently producing in order to change the unwanted behavior or results management must make changes to the organization’s system. To properly evaluate the Fleet department, management will need to utilize systems theory by individually examining all subsystems include personnel, department structure, equipment etc. while establishing how each component affects the department or system as a whole (Caldwell, 2012). We will also be using the six box organizational model that was created by Marvin Weisord. The Six Box Organizational Model contains six-variables they include purpose, structure, rewards, helpful mechanisms, relationships and leadership (Stahl, 1997).
... input. FedEx also is very interested in promoting from within. 92% of current managers have moved up through the company. This shows a dedication to improving the skills of followers and their success. This also proves to the employees that working hard to possess the characteristics of Kelley’s “exemplary follower” pays off with promotions and increased salaries. FedEx obviously believes that the best followers make the best leaders.
Hedberg, B., Nystrom, P., & Starbuck, W. Camping on seesaws: Prescriptions for a self-designing organisation. Administrative Science Quarterly, 1976, 21, 41-65.