2.3 Facility Management
2.3.1 Introducing Facility Management
Facility management is a young discipline, which is continuously changing. New views on FM are formed almost daily, because of academic research or insights from daily practices. In addition, how facility management is perceived also changes because of developments in the primary process which are supported by FM. Today, the primary process’ expectations towards facility management differ, and divisions of the organization that used to be undoubtedly a part of the primary process are now outsourced to the facility organization (Ytsma, 2003; Maas, 2013).
2.3.2 From Internal Service to Facility Management
The term facility management ‘arrived’ in the Netherlands in 1987 from the United
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The globalization of the economy, and the associated heightened competition, lead to higher demands on efficiency, quality, flexibility and the innovative capacity of businesses. Consequently, the demands on the primary business process continuously heightened. Complex cases could be calculated, for example the influence of certain investments on the cost of sales of a product. The senior management of businesses quickly learned to weigh the relevant options for each innovation process. Due to the quick developments in the primary processes, it was inevitable that the secondary (supporting) processes had to develop as well. For facility organizations this meant focussing on a more economically responsible way of managing the facility services (Kooyman, W., 2007).
The necessary change processes did not allow different disciplines to be approached individually anymore. Building maintenance, internal logistics and the choice of a working site, for example, could not be dissociated from each other. Developing from the problems that were brought about by an individual approach, a need for a policy framework in which relevant elements would be integrally assessed increased, to be able to steer the change processes in the right direction (Kooyman, W.,
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The bigger the organization, the exponentially greater the problems of changing. Still, facility management is not only interesting for large companies. The environment and society becomes more complex. Nowadays, everything is connected and it is easier to weigh up the costs and the benefits. This counts for every organization – big or small –, and they all have to deal with a continuous stream of changes (Kooyman, W.,
Spence, A. M., & Porteus, E. L. (1987). Setup reduction and increased effective capacity. Management Science, 33(10), 1291. Retrieved from http://search.proquest.com/docview/213309041?accountid=32521
According to the Case Management Society of America, case management is "a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost effective outcomes" (Case Management Society of America [CMSA], 2010). As a method, case management has moved to the forefront of social work practice. The social work profession, along with other fields of study, recognizes the difficulty of locating and accessing comprehensive services to meet needs. Therefore, case managers work with these
Harkness, W. L. (1996, Sep). Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation. pp. pp.349-368.
This paper will be broken down into six sections profiling each critical part of implementing and managing change in an organization. The sections included are; outline for plan creating urgency, the approach to attracting a guiding team, a critique of the organizational profile, the components of change, and how to empower the organization.
Pascale, Richard and Linda Gioja. “Changing the Way we Change.'; Harvard Business Review, Vol. 75, No. 6, Nov-Dec 1997, p. 126.
Evolving since the 1980’s, case management, an essential part of quality assurance programs, promotes excellence and efficiency in consumer health care, while conserving costs for health care organizations. Effective case managers answer the demands of changing health in promoting and facilitating a patient’s progression of care (Scott 2014).
When organizational change proves necessary, all people at all levels of the organization should address change as a “how,” “what,” and “why” problem in order for the change to be sustained over time.
Southwest Airlines is an extraordinary business in the history of American airlines. It has been a competitive leader in the airline industry with the legendary. To better analyze the management of change in Southwest Airlines, it is important to understand what is management of change and how it works. Management of Change, or MOC, is a best practice used to ensure that safety, health and environmental risks are controlled when a company makes changes in their facilities, documentation, personnel, or operations (Gabele Eduard, 1981).
Manufacturing businesses and business leaders need to increase their focus on key success factors such as: innovation, productivity improvement, investment in people & skills, and funding. Innovation is not just about retention and development, or the latest technology. It’s also about practical and efficient problem solving and business transformation. In the manufacturing industry, this can be achieved by: refining or exploring new supply and distribution channels, establishing new business offerings, developing leaner organizational arrangements, improving processes, providing a better customer experience, and accessing green, clean technology – high on the agenda for environmentally conscious customers (Performance, 2011)
Reasons for change can be down to adopting new corporate strategies, structures, process and technology to assist organisations handle internal and external environmental conditions effectively (Goksoy, 2015). However, merely adopting change cannot drastically drive through change so organisations need to go through reconstructive change to realign the organisations objectives (Green, 2007). Although change can be introduced in these drastic fashions it can also be emergent within an organisation due
Over recent years companies have become less dependent on paper and more dependent on technology. Take American Honda Motors for example; the Davenport Parts facility recently converted computer systems to more efficiently manage its inventory. Prior to its new system months of preparation was needed in order to ensure a smooth change over. Without the four basic functions of management all working together success would not have been possible.
The type of management system chosen also depends on and must be suited to the external environment to allow them to be successful. A...
Globalization and economic slowdown has made businesses subject to a great deal of uncertainty. In this time of rapid change, economies worldwide change rapidly, new markets open up and old ones change, and demand for products is often uncertain. As such, businesses must be flexible and adaptable in the types of methods that they use...
In past few years, companies and industries of various sizes have become aware that they need to improve business processes such as product development, order fulfilment, planning, distribution, and customer service. So everybody is now focusing on doing process improvement or redesigning.
Oakland, S.J. and S.J. Tanner. A new framework for managing change . 2007. http://www.emeraldinsight.com/Insight/ViewContentServlet?Filename=Published/EmeraldFullTextArticle/Articles/1060190604.html. 04 March 2014.