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Customer service encounter report essay
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Customer Service Encounter
I had a good service encounter experience at Pink Parlour beauty salon and their overall service impressed me. Since I had an important event to attend, I thought it would be a perfect time to get my nails done. Hence, I went to book an appointment through their website and was told that I can choose three base options to start from. On that day, I was greeted when I entered the shop and was escorted to a chair where the manicurist soaks my feet while adjusting the temperature of the water. She asked me if the water was too hot, but it was alright. Afterwards, she starts removing the dead skin and cuticles around my feet and nails. She was very skillful and did a good job in painting my nails. She also gave me advice on a few techniques and products that would help to keep my feet soft and moist. After which she asked if there is anything else she could do for me, so I asked if they provide eyebrow treading, which they did. After everything was completed, she asked for my name while I was paying. She then said goodbye by addressing my name while I was leaving the shop. It was indeed a pleasant first pedicure experience.
Customer Service Concepts
1. Touch Points
Pink Parlour makes use of
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The employees were very courteous as I was greeted from the time I walked into the shop till the moment she thanked me by my name when I was leaving. She also tried to engage in a conversation with me, making me feel less embarrassed and uncomfortable when she was removing the dead skin on my feet. The manicurist was knowledgeable as she recognized my problematic areas immediately and gave me recommendations. Due to their excellent customer service, I have become a loyal customer and would go there to do my pedicure and eyebrows
The Effectiveness of Customer Service in ASDA Every business organisation has good and bad customer service. are many disadvantages to bad customer service and many advantages to Good Customer Service. Below is a list of Asda’s Good Customer Service requirements. Polite and Efficient Staff Good Communication skills Minimum Paperwork and Redtape Efficient Responses to Enquiries Here is a list of Bad Customer Service requirements.
but I know that she's got a lot of experience and I choose to choose the good and what she does and says and take from that the office staff is really nice and communication in any kind of medical environment is crucial everyone really gets along and things most always get communicated well. My favorite part of the day was a woman thanked us over and over for relieving her sore tooth. It had a gapping wipe hole in it. We were able to see the pulp of her tooth.
One needs good customer service; one cannot be rude. One also needs to be patient and prepared to stand all day. Other necessary skills include cutting hair for men and women, coloring hair, styling, doing facials (such as makeup), and doing manicures and pedicures.
In Asda, this is a basic and an operative and supportive level class of an employee for the business, whereas the employee would help customers navigate around the store, answer any questions from customers, complete day-to-day set duties/work, tracking orders and handling refunds, handle complaints and talk with their manager if it’s the situation is complex and their number one priority is to help customers. However, the customer service is all the time in Asda, as the service is available for 24 hours every day. Whereas, they handle complaints and enquiries of customers by having a landline on a phone, email address and post for customers to contact about the complaints and enquires they are experiencing,
Macy’s believes that going into this business will strengthen their associates’ selling skills, recruiting new talents, increased direct supervision, and offering higher quality products. It was such a success that Macy’s rolled out this concept to 300 other locations in fall of 2016, and planned on incorporating it to the rest of their stores by the end of 2017. In an attempt to reach out to new markets, Macy’s entered in a joint venture with a Hong Kong retailing company. Macy’s own 65%, while Fung Retailing Limited will own 35% in this online venture in China. This purpose of this venture is for Macy’s to penetrate a foreign market with the help of a host’s country company to avoid running into any problems while conducting business. It
In recent years there has been major growth in the wider business world surrounding the overall influence that the retailing industry holds and because of which, retailing and the issues that surround it have become a vital influence in today’s global economy. (Fisher & Raman, 2001)
Project Space Rough Draft Macys has become one of the greatest retail stores in the United States. Since they first opened their doors to customers in 1858 Macy’s stores have always been grand and innovative. They have changed their stores quite remarkably since it’s beginning. Macy’s elegant charm has brought in customers and help turn this retail store into a huge company. Currently Macys has 850 department stores in 45 states.
Imagine having to host an important dinner party or having a special date to go on with your loved one. Now imagine your whole outfit being on point from head to toe, except your nails. Ew right. You shouldn’t have to do this these things with plain and boring nails, when a trip to your local nail salon is affordable, convenient and quick. The nail salon is a place where women go to get their nails, feet and face done. Each nail salon is different and varies in price, but most nail salons offer the same services. When you first walk in the nail salon you are greeted by the person who works behind the front desk and they ask you what do you want done today. After you tell the person behind the front desk what you want, you either wait for the next
The customer services styles are quite important when it comes to the direct dealing with customers. Besides the products or services that are being offered to the customers by the organization you are working for, the way in which the sales persons represent those products and services to the customers play a major role in the satisfaction of the customers. The customers often seek polite, genuine and helpful response from the customer service representatives and for that purpose the customer service representatives adapt different customer service styles depending on the priorities of the customers.
business that I have chosen to do is well know in the UK retail. This
McDonald’s training is far more effective than most other fast food chains. There are three elements of the training that are critical to McDonald’s worldwide: service, quality, and operations. Customer service training is a crucial part of McDonald’s training.
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
1. Consumer’s behaviour is influenced by a number of personal, situational and stable external factors. Among the external factors one can distinguish between social, cultural and geographical ones. Social factors are attributed to a consumer’s family, social role and status, as well as different groups a consumer belongs to or hopes to join. Such aspects as country specific and ethnic traditions, religions, climate conditions belong to cultural and geographical factors. IKEA being one of the biggest furniture retailers in the world recognises the necessity to adapt its products' offerings with regard to consumers’ social and cultural differences. The company’s employees observe that consumers’ purchasing behavioural patterns tend to vary across countries. IKEA came up with fresh ideas which made its newly designed products to match the local tastes. To honour the “Year of the Rooster” in China – the company produced and sold 250.000 themed plastic placemats. Specially for the U.S. market IKEA has adjusted a few of its items. To reflect on the particular observation of the American buyers’ preferences, the cloth's drawers where made substantially deeper, as people there tend to fold cloth and put it away in the drawers unlike the Europeans hanging everything up. It has also been noted that vases were purchased a lot to be used as glasses, for the later were seen too small. IKEA simply offered bigger glasses. Visiting Hispanic households in California encouraged the firm to widen its seating and restaurant areas, as well as to play with colour palette of the decorations.
For many important and well known companies its people are most important asset. For McDonald’s this applies as well. Employees who demonstrate positive attitudes and ability of commitment strive to be number one in customer satisfaction. For this same reason, McDonalds’s restaurants focus on attracting and hiring the best and at the same time provide the best place to work. Unfortunately McDonald’as well as other companies have to experience staff turnover. Many of these reasons consist of changing careers, going back to school, leaving the area, and even new opportunities they are offered. Although, it can be very expensive to recruit and train staff to reduce turnover, McDonald’ reinforces these steps and makes sure they choose wisely and also treat their staff well. McDonald’ needs and looks for people who want to exceed and deliver great customer satisfaction service. In order for them to make sure they select the best, they must identify quality skills, and or behaviors that applicants must demonstrate in order to be hired and be part of McDonald’s family. Every position or job description has an outline of the regular duties and or responsibilities McDonald’ want their employees to follow. McDonald’ also has a person specification where personal skills and competences can be defined of each applicant.
saw this one manicure place with a sign that said "walk-ins are welcomed." I was relieved