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Impact of branding on consumer choice
The effect of social media on traditional advertising
The effect of social media on traditional advertising
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Theoretical Framework
Figure 2.1 - Theoretical Framework showing relations between Social Media Advertising which is on Facebook, Brand Image, Brand Equity and Student’s Decision to visit cafe
Bearing on the literature review written previously, the Theoretical Framework Model above was proposed with the following hypothesis:
Hypothesis 1: Consumers opinion on Social media Facebook advertising will positively affect a cafe’s brand image.
In accordance to Ho and Dempsey (2010), the application of marketers created advertising such as viral marketing combined with consumer or user generated contents which is also known as word of mouth leads to spontaneous forwarding and recommendation by other users who find the brand worthy of considerations
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This in turn helps them in building up emotions and attitudes, which is the brand image that will increase the consumer’s perceived value of the brand which positively affects the brand equity. Therefore it was hypothesized that the the cafe’s brand awareness from social media advertising will influence the users who forwarded messaged with their own opinion that is promoted through social media which subsequently as stated by Faircloth et al. (2001) will therefore positively affects the level of the cafe’s brand …show more content…
Solid and distinguished brand images are a positive edge to consumers’ perception of value in relation to the brand. For example, consumers may shows a willingness to go and visit a particular brand of cafe even at a more premium price when there exists a stronger impressions of brand images regarding the cafe’s brand irregardless of the price, which subsequently may show the presence of a strong purchase intention to visit the cafe due to a strong brand images associated with the cafe’s brand. A strong brand image therefore are reported to be able to apply a positive force to the customers’ willingness to go for more expensive products with more brand equity (Faircloth, Capella, & Alford, 2001; Lassar, Mittal, & Sharma, 1995). As a result of high brand awareness created through the social media for the cafe’s, a cafe’s brand image therefore are hypothesized to positively affects the consumer's purchase decision to visit the
To improve the product image, Boston Beer can focus more on the healthy lifestyle. Consumers enjoy light beer more focused on living healthy lifestyles. These people wish to manage their alcohol consumption or their calorie intake while they hope that they can still enjoy tasty beer. This is also agreed with result from ZMET analysis that people do prefer the advantage of maintaining control while still enjoying the beer. Strong product image and reputation can provide companies with a more enduring source of competitive advantage than their patents and technologies. Strong brand awareness has a positive impact on growth in profit margin, employee morale, community goodwill, investor support, relationships with vendors and suppliers, and overall organizational pride.
Apart, from the effective usage of advertising through television commercial and print advertisements, the company must focus on utilizing the potential of social media to the fullest. Since in service industry viral marketing aka word of mouth is important, it is necessary that company should delight its external customers. Research must be a continuous exercise wherein they can get customer feedback continually and improve on their stratgies and services
In recent years, the realms of marketing and public relations have changed. Branding has become an increasingly important tool for businesses. As described in Kleppner’s Advertising Procedure, attributes of a successful brand include recognition, differentiation, imagery, and the ability to link all brand communications to that brand (Lane, King, Russell, & Kleppner, 2005 p. 639). In 2016, branding also means having a strong presence on social media. Lisa Ostrowercha describes social media as another way “… for your brand to share its personality with the masses” (Ostrowercha, 2016).
· Use of social media for promotion- word of mouth and social media help to get the message across and promote the product efficiently
The diner needs a direct and personal form of communication between customers and the company. Using social media and online review sites creates the personal connections that is needed to build brand loyalty and retain customers. Social media sites provide a low cot way of informing customers and directly addressing the comments and concerns of the customer. The main sites that the diner should use are: Yelp, Facebook, Twitter, and Instagram (Department of Industry,
In 2002, unexpected findings of a market research showed problems regarding customer satisfaction and brand meaning for Starbucks customers. The situation was unacceptable for a company whose overall objective is to build the most recognized and respected brand in the world. Starbucks was supposed to represent a new and different place where any man would relax and enjoy quality time, alone or with others. But the market research showed that in the mind of the consumers, Starbucks brand is viewed as corporative, trying to expand endlessly and looking to make lots of money. This huge gap between customers' perception and Starbucks' values and goals called for immediate action.
A customer’s response falls in two categories, judgment and feelings. Consumers are constantly making judgments about a brand. These judgments fall into four categories: quality, credibility, consideration, and superiority (Keller, 2001). Customers judge a brand based on its actual and perceived quality, and customers judge credibility using the perception of the company’s expertise, trustworthiness, and likability. To what extent is the brand seen as “competent, innovative, and a market leader,” “dependable and sensitive to the interest of customers,” and “fun, interesting, and worth spending time with” (Keller,
Viral marketing is a form of word-of-mouth marketing that aims to result in a message spreading exponentially and campaigns work when a message is spread exponentially and it results in a desired outcome for a brand (Stokes, R., 2010). Viral marketing uses the internet to disclose and spread the company’s products or services. It harnesses the electronic connectivity of individuals to ensure marketing messages are referred from one person to another (Stokes, R., 2010). There are two types of viral marketing. Organic viral campaigns spread with no input from the company who wants to advertise. The message or product/ service being sold by the merchant are passed around in a viral nature without any intention from the marketer (Stokes, R., 2010). In organic viral marketing, no planning was done on how to broadcast the products or services and those who expose the products or services made a choice just to pass it around by word of mouth in the internet. Amplified viral marketing on the other hand have been strategically planned, have defined goals for the brand being marketed, and usually have a distinct method of passing on the message (that can be tracked and quantified by the marketer) (Stokes , R.,2010). To go viral, sellers or services provider have to define the aims of the campaign. Sellers or service providers have to decide if the company wants brand awareness, drive traffic or make sure customers avail of the products or services. Secondly, the company should plan the message it wants to go viral. The message has to be unique and easily noticeable by consumers. Third, the message you want to convey must be passed on to others efficiently. The company has to provide incentives for sharing. The greatest ince...
In marketing sector, social media tools impact hoteliers on making decision on marketing strategies. In fact, social media can provide vary of channels to promote and distribute hotels products and services (Rosman & Stuhura 2013). In a word, using social media as a marketing tool can bring many benefits like direct consumer communication and brand awareness, so that to generate revenue as a final
Social media in marketing is used as an apparatus that builds an identity for a brand and gives awareness that they thought they could have. It does not only respect buyers, but also customer allegiance. Social media is widely-ranged so it can be used in whatever way that best conforms to the strategy and wants of the business. In accordance to the social media marketing report of 2014, a considerable (64%) of marketers use social media for at least 6 hours or more and 41% for 11 hours or more weekly, more importantly nearly (19%) of marketers use up to 20 hours each week on Facebook, Twitter, LinkedIn, Instagram and many more. The report also showed 7 social media platforms that led in 2014 which are Facebook, Twitter, LinkedIn, Google+, Youtube, Pinterest and Instagram.
Brand image is about how consumers perceive a product and the ability for the customers to be loyal to the brand irrespective of the threats from its competitors. Starbucks prides itself as the best coffee produce, and most consumers have been heard admitting that the company produces coffee that is quality and that makes users sometimes to consume even when they had not budgeted for it. Cleanliness seems to be another strategy that Starbucks uses to promote the image of its brands because customers can trust their products and knows that the company is keen enough in cleaning its environments and the utensils used for the preparation of coffee and other brands. Brand image is critical for measuring brand equity, and it is from this point of view that the company comes up with marketing and operational strategies to make it successful (Keller & Lehmann, 2006). Brand resonance is another important technique that should not be avoided because of its impact towards the study. The attachment that a consumer has to a product will help discover the relationship between a customer and a product. Identifying oneself with a product is only possible if the product is
Parsons, A. (2013). Using social media to reach consumers: A content analysis of official Facebook pages. Academy of Marketing Studies Journal, 17(2), 27-36. Retrieved from http://0-search.proquest.com.mylibrary.qu.edu.qa/
People are buying the product which gives them prestige. Marketers have interest on consumer psychology and they are playing with every day by showing that their product will give prestige in the society. It’s true that the transparent societies now needs brands image. Marketers analyze the interest and needs of consumer than create the product according to the need of the society. Brand can attain the people attraction and the business can have the good reputation by giving satisfaction to consumer. If the brand gives satisfaction and function are according to the expectation of consumer than the brand gets good image on the mind of consumer. brand image is great weapon to use for the competitors it builds in years , at once the business gets brand image it has competitive edge from other brands in the market. When consumer rely on the brand the company can create the long term relation with the consumer, in other words (CRM) consumer relationship management. The brand image has effect on the choice of every individual there believe and attitude change their preferences. Brand image can be effected by price as price is an important part for consumer when they are making purchase decision if they find the value of brand is equal to the pricing they purchase that brand if not they refuse it. Similarly the image of brand can be effected by the attributes and features or
As in Indonesia, this social media marketing phenomenon has been growing rapidly in these past few years. Social networks are an indelible element of the online world in Indonesia and a reflection of the social nature of the country’s culture. With cheap smart phones and affordable internet, it is becoming easier to access Internet. Therefore, social media marketing has also become popular among Indonesian companies.
Among the billions of social media users, there is a percentage dedicated to businesses who use social media as part of their marketing strategy. The sheer number of people who use services like Facebook and Instagram on a daily