Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
CRM system and what benefits it will bring to the company
CRM in business environment
CRM system and what benefits it will bring to the company
Don’t take our word for it - see why 10 million students trust us with their essay needs.
2014
IIM KOZHIKODE
PRASHANT YADAV
PGP/16/218
[SOCIAL NETWORKING AND CRM]
Introduction
Social networking sites are exploding and the hype with interest is also growing. Among them Facebook stands topper with 200 million users in 2009. Still the data doesn’t represent the correct facts as it is still a challenge to sort out fact from the data available. At high levels, social networking is described as the convergence of technologies which enable it to communicate it easily among individuals and share information. But today the question is not regarding social networking, but is about its usage in business. Businesses are trying to capitalize on social media as they search for unique strategies and tactics to extract value from it. Gartner Research shows that a large increment in investment in social networking by businesses (Metz, 2008). If used effectively, social networking sites can really enable our salespeople, marketing professionals, and customer service agents to develop and grow meaningful relationships with customers. Social networking sites true value can’t be achieved in isolation. Rather, there is a need that organizations take stock of their customer management and core business processes initiatives and then identifies and ponders upon the task of enhancing the value and extends those initiatives. The paper discusses about the tangible ways in which current organizations can extract business value from social networking after leveraging it with Customer Relationship Management (CRM).
The importance of social networking for business
Social networking sites provide the users the ability to communicate with each other. Also, they enable users to find like-minded individuals. After they discover each other...
... middle of paper ...
...indisputable. Yet many of the current business organizations still struggle to translate it into real benefits of business. By acquiring tools which can enable them manage their social networking activities alongside traditional marketing, sales, and service activities, organizations will take advantage of the social networking without getting distracted from their core business. Ultimately, success will become easy for those businesses that will succeed integrating with social networking which provides them a wealth of customer data, unfiltered feedback, and informal conversations and convert them into insights. Microsoft helps our customers achieve this goal through the Social Networking Accelerator for Microsoft Dynamics CRM. This provides organizations the capabilities to better understand, listen, analyze, respond, and formulate the social network activities.
Social media proves time and time again that it can be a very successful tool for helping to grow and expand a business, when used correctly. However, there are many limitations to using social media that need to be taken into consideration. One of the limitations is that companies struggle to determine how their social media platforms are generating sales and profits based on their likes and followers. The ability for a company to identify a concrete methodology to evaluate the success of their social media programs is difficult for most companies and even though who had invested time and resources into assessing this key performance indicator still understand that the methodology used is not necessarily providing them with concrete impact (Sandilands, n.d.). Due to the fact that it takes time for the likes and followers to grow and form a substantial
According to the definition of( Boyd & Elison:2007) social networks are web-based sites services that allows individuals to construct a semi- public profile within a bounded system and articulates a list of other users with whom they share a connection view and traverse their list of connections and those made by others within the system.Social network websites like MySpace and Facebook have exploded in popularity in recent years, with users numbering in the hundreds of millions (Kornblum, 2006: Newland: 2007). According to comScore (2008), visitors to social network websites have grown 34% in the past year to 530 million visits, which represent two out of every three internet users. Millions of people have joined social networking sites, adding profiles that reveal personal information. The reputations of
Social media and internet use have considerable impact on the lives of children and young people. Outline both the positive and negative aspects of this.
Due to great advances in technology in recent years, new ways of communicating are inevitable for organizations to communicate strategically with major stakeholders. One of the ‘new’ ways for organizations to engage with customers, employees, news media and communities is through the use of social media. Social media allows sharing messages in seconds and delivering them to thousands of people around the world. Many organizations own multiple social network channels to ensure they are where the customers are, however, are they utilizing them to their best ability internally as well?
The use of social networking has both its advantages and disadvantages. One advantage is “an Internet social network can help you connect with other people who share your interest, and find resources to ga...
Social media is pertinent in use of communication throughout today’s organizations. There are many social media platforms that allow organizations to convey communication to potential consumers, stakeholders and the public. “It is essential for leaders to integrate these technologies and seek the best way to use social media and networks to the advantage of the business” (Billington, 2012, p.1). Business owners find that keeping up with current technology trends is essential in having a competitive advantage in the market place and having a strict set of standards and strategy is important in quickly adapting to social media trends.
Just a few years ago, many people didn’t use Facebook to share their pictures or statuses, but now, there are over 600 million users on Facebook worldwide. Social networking has been affecting Americans for a very long time. Ever since the creation of the internet, many social networking sites were created which began to affect us. Social networking websites like Facebook, Twitter, MySpace, and AOL had made the biggest impact on Americans. All these websites lead to an increase in cyber bullying. With all this in mind, social networking has been influencing society as a whole.
Since social media users grow larger and larger, many companies take the opportunities of using social media marketing to reach more customers. Companies use social media marketing in order to achieve marketing communication and branding goals. Social media allows companies to see what prospects are saying about their brands and competitors. It also allows companies to build deeper relationships with existing customers that drives them to purchase again and again. Not only it can help them generate new leads, but it allows them to build deeper relationships with existing clients that drives them to purchase again and again. It has become common for businesses to branch out and experiment with multiple networks with the aim of reaching the maximum amount of costumers.
Among the billions of social media users, there is a percentage dedicated to businesses who use social media as part of their marketing strategy. The sheer number of people who use services like Facebook and Instagram on a daily
Since the introduction of internet in the 1990’s, its importance worldwide has always grown tremendously. From the first email send to the domination of Facebook and other social media websites, it has changed the way people communicate. The use of social media is increasingly becoming the preferred way people share their daily activities, ideas and knowledge and that is why it’s the most talked about and used platform. Many companies are encouraging their employees to use various social media platforms and engage online for office productivity, posting opinions and presenting their thoughts. Corporations realize that Social Media tools such as blogs, forums, podcasts and social networking websites makes internal communications faster, more convenient and effective. Social media is a low-cost, high-impact tool that can also complement and reinforce your existing communications efforts. It gives a new dimension to internal communications in many ways: building relationship with employees, leads to diverse thinking and innovation, and reduce costs and Increase Productivity. Social media has impacted positively in the business world, but its downside has impacted teens in high school, with issues such as cyber bullying, and people using Facebook and twitter to get over their boredom and research proving that the more they use social networking websites the more envious they feel.
Social Networking sites have existed over a period of ten years, have exponential grown in fame in recent few years [1].Some of famous sites today include Facebook, Myspace, Twitter, LinkedIn and Google+. Social Network sites can be classified in to several types known as businesses, face-to-face facilitation, common interest, friends, dating and photos. According to the classification network sites include online shopping sites and e-government sites. Social Networking Sites are web-based services that allows individuals to:(a)Construct a public or semi-public profile within a restricted system.(b)create a list of other users to who they link(c)view and go through the their list of connections and those made by others within the system. Social Networking Sites allows users to join, share information and other contents, play games, chat and add comments. Social network raise specific privacy concern due to their inherent management of pers...
Social Networking is a modern and the easiest way to Communicate Online. It has revolutionized the way we communicate over large distances. We can get into contact immediately with Family, Friends, and other people from around the globe using any of the modern Communication mediums such as a Mobile Device or a Computer. There are many possible ways of Social Networking. You can use Social Networking Websites, Blogging, IMs (Instant Messengers), Chatrooms, and Dating Sites to get connected to people.
We can now connect with each other instantly over the internet. It is quicker and easier to communicate and share with each other now than it has ever been. Massive amounts of people access the internet every day, and a good number of them use social media. This means that the ability to use social media and use it well is crucial for modern businesses. Whether for public relations or advertising, social media is now one of the best ways to reach consumers.
Second, with the development of the network, social networking sites are very convenient to access, which is an important reason for their popularity. The number of Internet users has increased with improved Internet technology, which is beneficial for promotin...
Social skills are having the ability to interact effectively in social settings and to understand and productively harness one’s own and other’s personality structures. Social skills overlap with that of communication skills. Under social skills, there are three main components that are necessary. The first one is personal likability. The second element involves expressiveness. The final element is social perceptiveness. Good social skills enhance communication, increase effective team building, and reduce conflict while promoting unity (Sattler and Hoge, 396). Teenagers today lack social skills; they are glued to their phones. When teenagers are on their phone, they always seem to be on social media. Social media is everywhere now. From Facebook to Snap chat, the going thing is to communicate through social media. Social media really is affecting the social skills of teenagers? Social media affects teenager’s social development and relationships, it affects their academic development and it also can make them lazy and cause distractions.