Patient Interaction Visiting your Doctor, seeing a Surgeon or being in the Hospital can be a very scary and stressful time. Hospitals and Doctor’s offices always strive to be better in any way possible. In health care, one of the largest areas that can be improved in is patient interaction. Being anywhere in healthcare is stressful and takes a special kind of person with good communication skills to perform their duties at the highest of their abilities. Explaining everything to your patient, allowing them to ask questions, letting them ponder on their options that the Doctor gives them and just being there and communicating with them is what every patient would love. Sadly, not all Doctors can perform at this level. Some people just do not have the skills that are needed. When such behavior occurs the patient is scared, not really “knowing” what just happened. What can we do to better the people we all look up to …show more content…
Cutting on a person and practicing what they studied for at least eight years is always stressful. From pre-operative orders, seeing the patient, getting consent and preparing the person for the procedure they are about to endure is just the first step. After the surgery is over, Surgeons are to check on the patient, fill out post-operative orders, and write out prescriptions all on top of dictating everything that just went on is the next step. Through all of this the Surgeon should have bedside manners and sadly, there are many who do but there are some who do not. Specialists need to take everything one step at a time, taking their time and fully informing the Patient of everything, explaining it all in detail so there are no “holes” in what to do, it would make every one breathe easier. Healthcare facilities should make a distinguished amount of the time that the Surgeon should be interacting with the Patient pre-op and post-op. Doing this would make it for everyone to be on the same page, at all
(2014, p. 14) due to poor communication it is one of the major problems in the medical field. This is a concern that has raised within the people working in the hospital and the common people. Poor communication has been shown an increase in death in hospitals. However, the common issue is delayed communication, which may lead to the lack of safety provided to the patients. In addition, Dekker (2016, p.44) states that the main problem in the communication systems in hospitals is among physicians. This is due to the ego among the professional people, this leads to the lack of care of the patients. This lack of communication blocks the advancement of the
“A healthcare provider’s bedside manner encompasses their medical knowledge, personality, and ability to understand the patient and communicate their concern for them.” (Britt). Although some individuals don’t see the importance of communication and emotional connection with patients in the medical field, doctors who have problems properly interacting with their patients will have a lower chance of success in healing them. Doctors receive so much education but are never taught proper bedside manners, which is the way that physicians interact with patients. In order to ensure a patient’s comfort, psychological well-being, and physical health, a physician must truly understand their patient.
Communication is the key to any successful profession. A lack of understanding due to miscommunication to lead to harming the business causing losses. In the case of a physician – patient relationship it is not just the revenue that is effected but also the health or even life of an individual depends on effective communication where both parties understands each other.
The patient, LL, is a twenty four year old female who was diagnosed with obsessive-compulsive disorder five years ago. Around the ago of eighteen, LL started to experience many symptoms of obsessive-compulsive disorder. She had just started her freshman year at a local college and moved into the dorms with a random roommate. LL was constantly washing her hands and grossed out by the germs, so she came to realize she had a phobia of germs. She would begin sweating and having major anxiety when people went to shake her hand or her roommate would touch her food or any of her things. LL started skipping class and isolating herself in her room in order to avoid contact with other people. When her grades dramatically declined,
Patterson, Grenny, McMillian & Switzler (2005), gave a perfect example of a patient going in for a tonsillectomy. The patient woke with part of her foot missing, while none of her tonsils were removed. In this case, there were seven other people in the OR that day, each wondering why the surgeon was working on the foot, they said nothing. People were afraid to speak up, the crucial conversation didn’t have the chance to begin. As a nurse, it is part of our job to communicate with doctors and those above and around us. If nurses are able to communicate effectively, the flow and shared pool of knowledge can increase a group’s ability to make better decisions and utilize all resources
Encourage patient to communicate with staff members. And as a staff member insure to use empathetic communication.
Patient-centered care (PCC) is a health care model focused on actively involving the patient in all aspects of planning, implementation, and monitoring of care. It integrates respect for the patient’s needs, values and beliefs into the healthcare process. Important aspects of PCC are collaborative care, family-centered care, and comfort. PCC allows the patient to have autonomy and encourages active participation in making decisions regarding their treatment.
Healthcare professionals in the medical office should be friendly and open. Patients entering the medical office should be greeted immediately with a smile and having a gentle touch also let the patient know you care. “Healthcare professionals in a medical office are held to a higher standard than most professions because they are dealing with the dignity of patients and the ability to be healed” (Wolff). Educating the staff to be professional in the medical office represents the office as being excellent in patient care. Patient-centered care success is required by the whole office which is treatment and patient experience, from the time they enter the office until they leave.
The article “Promoting the 6Cs of Nursing in Patient Assessment” by Clarke (2014), is one that covers the different elements of patient assessment, how critical thinking is required in assessment and how nurses can integrate caring into their nursing process, primarily during patient assessment. Patient assessment is the first part of the nursing process and requires the nurse to collect objective and subject information for analysis that can be then attributed to a nursing diagnosis (Potter et al., 2014). Even after a diagnosis has been made, nurses must continue to assess and analyze their patients in order to ensure the patient is in good condition and that treatment is going as planned (Potter et al., 2014). In the case of critical thinking, it is “a complex phenomenon that can be defined as a process and as a set of skills” and often focuses on sound logic and reasoning (Potter et al., 2014, p. 141). The definition of Caring differs somewhat depending on the theorist, but in essence it boils down to a concept central to nursing that requires the nurse to support the patient in their health,
The problem of poor communication stems from an environment of high stress levels. After a consulting company scrutinized processes throughout the hospital related to care coordination and patient flow, the evidence was clear. The company identified areas for improvement around communication at many different levels. In order for patients to have a seamless transition from admission to discharge, the lines of communication needed to change. Daily face-to-face meetings were productive for the staff, hospital and overall satisfaction. The consulting firm worked for the hospital for several months, but as they departed, the prior culture of poor communication started to engulf...
Today, many Americans face the struggle of the daily hustle and bustle, and at times can experience this pressure to rush even in their medical appointments. Conversely, the introduction of “patient-centered care” has been pushed immensely, to ensure that patients and families feel they get the medical attention they are seeking and paying for. Unlike years past, patient centered care places the focus on the patient, as opposed to the physician.1 The Institute of Medicine (IOM) separates patient centered care into eight dimensions, including respect, emotional support, coordination of care, involvement of the family, physical comfort, continuity and transition and access to care.2
Despite the frequency of verbal interactions, miscommunication of patient information occurs that can lead to patient safety issues. . . . ‘Effective communication occurs when the expertise, skills, and unique perspectives of both nurses and physicians are integrated, resulting in an improvement in the quality of patient care’ (Lindeke & Sieckert, 200...
My first contact when entering my patients room is to do the basic introduction, but I take it further, I grab a chair and sit right up next to them I reach over and touch them on the hand and I listen to them. I want my patient to know that I am listening to them, I want to know there personal value system, along with what they believe spiritually and what ethically believe along with what they want, by doing this I can know them better and value them as an individual. I take joy when I see there face light up cause they have found a new friend someone that not only will listen but also do as they are told, I find out what there needs are, I write them down and do everything in my power to make it happen. I love seeing my patient smile for something that took nothing from me but brought them joy. Jean Watson says that the nurse should seek to connect with, embrace the spirit or soul of the patient, through the processes of caring and healing (Masters, 2014, p.
Communication involves relaying information from an individual to another through the use of verbal and nonverbal techniques. Many factors affect the effectiveness of information relay. It involves evaluating verbal aspects such as tone of voice, the emotional content being communicated, the timing and rapport of the interaction with patients, and nonverbal techniques such as facial expressions, time invested. It is necessary for productive and satisfactory work environment, improved patient outcomes, and settling conflicts. The purpose of this paper is to identify issues with ineffective communication and ways to improve proper communication throughout the a hospital’s interdisciplinary team and patients.
I have explained three of the seven principles that I use while interacting with my patients daily. The three methods of communication were defined and explained how each is used in the healthcare setting. The communication method that works best on my unit was explained per my unit’s preference. The four-ethical principle regarding communication were explained along with how these principles and team communication affect patient safety. Overall, this paper has demonstrated why communication is important in the health care