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Emotional intelligence managers essay paper
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Stress today, has become a common feature at work places. Various factors contribute to such stress. Stress does not influence everyone in the same manner. Studies show that different types and different levels of stress occur with the people at work as there are differences in individuals. Some people react very fast to the slightest provocation while some stay untouched even for a major setback. Therefore, we can say that it is a person’s emotional response to the given situations. Majority of stress in organizations today is caused due to the philosophy of management, leadership styles, peer pressures, work overload, and other environmental (internal and external)factors like, downsizing, layoffs, mergers, bankruptcies, lack of technical …show more content…
Among such strategies, ‘Emotional Intelligence’ is that strategy which comes to the rescue of those who are under stress and guides them to respond appropriately to different stressors.
This paper aims at identifying the relation between emotional intelligence and stress management and find out to what extent emotional intelligence helps in coping with the workplace stress and pressures.
Key words: Emotional Intelligence, Workplace stress, Stress management, coping strategies.
*K.Gracy Saila Sree, Assoc.Professor & HOD, AYM School of Business, Barkatpura, Hyderabad-500027.
Introduction to Emotional Intelligence:
Emotional intelligence is a social intelligence that helps people to know their own as well as others’ emotions and their responses towards the same. Emotional Intelligence helps in checking abuse or manipulation of authority. It is about legitimizing emotions while learning, perceiving, innovating, relating, prioritizing and
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The right way to destress quickly is through one’s own senses such as taste, touch, smell and sight. Though each person responds differently to any given sensory input, one should realize those things that are reducing the stress quickly.
One should not get disconnected with the internal emotional experience so that he/she can appropriately manage the emotions. Every moment of emotions influence one’s thoughts and actions. Therefore one has to pay continuous attention to the feelings inside and insert them into their own decision at work. If a person ignores his emotions, he would not be able to identify his own needs and motivation or to communicate effectively with
Emotional Intelligence, also known as ‘EI’, is defined as the ability to recognize, authoritize and evaluate emotions. The ability to control and express our own emotions is very important but so is our ability to understand, interpret and respond to the emotions of others. To be emotionally intelligent one must be able to perceive emotions, reason with emotions, understand emotions and manage emotions.
(Yoder-Wise, 2015, p. 7). Emotional intelligence involves managing the emotions of others while owning personal emotions. According to Skholer, “Researchers define emotional intelligence (EI) as the ability to recognize/monitor one’s own and other people’s emotions, to differentiate between different feelings, and to use emotional information to guide thinking, behavior, and performance.” (Skholer & Tziner, 2017).
The scope of emotional intelligence includes the verbal and nonverbal appraisal and expression of emotion, the regulation of emotion in the self and others, and the utilization of emotional content in problem solving. (pp. 433)
Khalili, A. (2012). The role of emotional intelligence in the workplace: a literature review. International Journal of Management, 29(3), 355-370.
Khalili, A. (2012). The Role of Emotional Intelligence in the Workplace: A Literature Review. International Journal Of Management,29(3), 355-370
I scored moderate on the LOC, (specifically internal LOC) and EI assessments. When evaluating these two tests I found a relationship between my control of emotions and my fate. These surveys made it apparent that my capability to control my feelings provides a higher internal LOC. As Mohapatra and Gupta’s (2010) study suggests, “Being in charge of one's emotions leads a person to believe that he's in control of his/her life and can attain his/her goals by well directed efforts” (p. 16). At work I run into this correlation every time I am dealing with a customer. When I am socially aware of their emotions, I can micro manage my own emotions accordingly. In succession, this increases my relationship management capability. If I do not maintain a high level of EI at work I see my customers’ dissatisfaction as my fault. Therefore, when taking the fate of my customers’ happiness into my own hands, whether it goes bad or good, depends on my handling of the surrounding emotions. Before this test I had not critically thought about how I handled my emotions in a work setting. This helped me understand the connection between being in c...
In this report the importance of emotional intelligence and the different EI theories has been discussed. EI has become vital in our daily personal and professional life. In professional life it helps in the management of the conflicts and understanding the emotional level and the desires of the other person. At workplace the lack of emotional intelligence creates many issues. There should be proper education about the emotional intelligence. The Personal SWOT Analysis is way of judgment of individual character strengths, weaknesses, opportunities which can be gained and the threats which can face in future. This is the best way of judgment of one’s basic strengths so it can be used in best manner, weakness, so they can be overcome, exploration of opportunities and the management of the threats in best way.
Emotional Intelligence is this ability for yourself to recognize and understand emotions for yourself and those around you. This ability helps you manage your behavior and relationships to get a better perspective for others. We citizens all have emotions, we use it all the time. It affects how we manage behavior, navigate social skills, and makes personal decisions that achieve great positive results. Of course we need to dig into the bottom of how it works, this ability is made up of four core skills that are made up with two primary sources: personal competence and social competence. How these two work is simple, personal competence is basically made up for your self-awareness and self-management skills (self-awareness is your ability to
Emotional intelligence, a theory growing in popularity within some academic circles, relies on an individual’s abilities to have self-awareness, be empathetic, understanding, able to manage their emotions, motivate themselves and others.
High emotional intelligence can improve work performance and its varied aspects can contribute to work differently. One aspect of emotion...
Firstly, self-awareness is referring to a person who have a clear cognizance of their personality, including thoughts, motivation, beliefs, weaknesses, strengths and emotions, further this skill allows people to make a better decision (Path way of happiness, 2016). Next, managing emotion, in other word, self-management: handling suffering emotional in an effectual way, moreover knowing how to lead yourself to positive emotions and not falling to negative thought. Furthermore, thirdly, empathy is a significant aspect of emotional intelligence. Following to the research from Cherniss (2000) discovered that most successful people in the workplace and social life having a capability to identify other’s emotions. Lastly, skill-relationship, which is all those three combined together and use it in efficiently way. As a matter of fact, by Goleman (2012), part of human’s brain supports social and emotional intelligence due to the neuroplasticity of the brain has a great influence on repeated experiences that influences to present and future decision. In addition, the executive function helps to manage emotion and helps one’s paying
The newest topic in modern day psychology is that of emotional intelligence. In the book Emotional Intelligence, the author Daniel Goleman discusses the multiple factors that determine each person’s emotional intelligence. Daniel Goleman defines emotional intelligence as the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions in order to promote emotional and intellectual growth. The three main factors that contribute to one’s emotional intelligence are motivation and persistence, self control, and empathy. Goleman also talks about 5 domains that can fall under these main factors.
Emotional intelligence: This is most difficult concept to understand and master. This is the ability of the individual to manage the emotions of their own and of others. It can also be termed as “steer smarts” which is mostly possessed by executives of the company in order to maintain the relationship within the company as well as with the stakeholders. There are four important features of EI models are:
Applying these aspects of emotional intelligence has a significant enhancing effect on every aspect of life. It allows one to be self aware, improving the ability to process information about oneself accurately (Goleman, 2008). Emotional intelligence also affects management of mood in that it enhances one’s ability to manage emotions, create moods of positivity, and defuse bad moods. Emotional intelligence also comes in handy with regards to motivation of self. It increases an individual’s ability to overcome frustration, the ability to be persistent, ability to engage in tasks that are boring, but necessary, and to be involved in and cut out productive and non-productive actions respectively.
Stress is an ongoing dilemma that occurs in each and everyone’s life. It is a factor that is undoubtedly a part of daily living. Due to the trivial problems that occur in people’s daily lives massive amounts of stress can arise. People perceive and manage stress in many different ways. The causes and effects of stress are numerous and one’s ability to manage stress is vital in maintaining healthy living.