OBJECTIVE OF THE STUDY
To Survey on Problems been faced by customers using ATM among the resident of Sector-7, Rohini, Delhi.
• To identify the satisfaction level of ATM card customer.
• To study the problem that are been faced by the customer while using the ATM card.
SCOPE OF THE STUDY
My area for study will be sector-7, Rohini, Delhi.
LIMITATION OF RESEARCH
The limitations which are specific to this project are as follows:
1. There was time necessity and cost.
2. There were prospects that information given by customers is not exact.
3. There are may be some possibility that biased responses is given by customers.
RESEARCH DESIGN
Target population
Target population will be customers
Sample size
For the purpose of my study, sample size will be 200.A well framed questionnaire will be designed as well as been dispersed to target audience for assembling of primary data.
Sample unit
It will include customers.
Sampling method
Convenient sampling
Method of data collection
Survey
Tool for data collection
Questionnaire
Tool for data analysis
M .S Excel
Two major sources of data collection are as follows
1. Primary data
2. Secondary data
DATA ANALYSIS AND INTERPRETATION
1. GENDER
2. AGE
3. OCCUPATION
4. INCOME
5. NECCESSITY OF ATM
As per above analysis
As today scenario changing with new technology, 87% customers think that
ATM is very much essential.
6. USAGE OF ATM
7. USE OF ATM SERVICES
As per analysis,
65% of the customer uses ATM services for cash withdrawal mostly as followed by other services such as % shows that customers uses ATM for balance check or for getting mini statement about their transaction.
8. PROBLEM FACED WHILE USING ATM
As per analysis above,
The problem whi...
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...ice quality available at ATM, but what more we can do to improve the quality.
c. There should be customer care number which should be highlighted so that it would be easy for customer to call in case of any problem.
d. Bank employee should check and supervise ATM machine regularly, service them.
e. Problems of technical attributes resulting in debiting of customer account without dispensing of cash should be repair edress urgently. Care must be taken so as to ensure that such problems do not occur at all .
CONCLUSION
Customers prefer ATM with time and cost utility that provides proficient services. Although the drawbacks in ATMs, it is always desirable because it benefits the banks, employees and customers. It is therefore essential for banks to ensure the uninterrupted ATM and well –organized service is provided to customers for best results.
As you can see from the points above it is vital to give good customer
In response to the question set, I will go into detail of the study, consisting of the background, main hypotheses, as well the aims, procedure and results gathered from the study; explaining the four research methods chosen to investigate, furthering into the three methods actually tested.
...g the criteria noted above in the checklists proved in Houser (2015). It has been noted with evaluation that it appears to have the components of adequate criteria for being a credible source and having credible authors. The design of being a qualitative study has been evaluated and contains most of the components of the noted checklist. There are ethical issues that are well documented and weighed. The problem statement and purpose statement have been noted and the literature review was evaluated thoroughly. The sampling strategy is purposeful and explained in depth. The study was compared and is noted that its methods are of trustworthy quality. To optimize EBP is the ultimate goal in conducting a study of this nature. It has been shown that there is a significant amount of knowledge obtained from the study and there is a probable use for this information.
For example in Japan, when the clients send the credits proposal, one of crew in the commercial bank will come to the client’s home as the guess and not showing the real identity or they might used different legal identity, in order to search the information of the client and looking for the truth of the data that have been send to the bank as the credits proposal. If all of the data is true, the banks will considered whether the proposal accepted or rejected, and if the data is not true, automaticaly the credit proposal will rejected by the banks. (Japan, 2016)
A weakness of the bank is the fact that it did not invest in higher technology for its banking system. The bank was running off an old school server system where a Teller would have to put in a three-digit code to do any transaction for its customers and this was a very out dated practice that almost no larger banking organizations used. Money orders and cashier checks were also printed in an out dated traditional type of printers with ribbons and manual mechanisms. Other banking competitors had adjusted to a
The Third aspect of customer service which needs improvement is system functionality. The athletic club offers members a beautiful facility. However, just as the club has been in operation for many years so has many of its accommodations. Current management of the club in aware that certain areas of the club need to be updated. Often the old equipment which need to be replaced, is broken and needs to be repaired. The equipment is not repaired in a timely manner, inconveniencing club
Doswell R T and Simons G L (1986) Fraud and abuse of IT systems. Ncc, Manchester.
During this problem happen, there were 100 million transaction is being effected. The deleted information is reenter back to the bank computer system. This problem is take time to solve it. Because of this problem, the bank is promises to all the customer that being effected by this problem that they will reimburse the fires and the late payment f...
Another pivotal issue was that of the multichannel integration—call center, branch, ATM, and Internet—which is immensely important for large financial institution like ICBC to attract and retain customers with the promise of “anytime, anywhere” account access. Customers are eager to have the kind of flexibility to use whichever channel is most appropriate at a particular time. Continuing with the same point the, ICBC was also concerned about the relative penetration of the existing as well as new customer base to gain access to the banks new technological proposition.
The Ethernet has been around for several decades and is a mature data transfer mechanism based on packets and internet protocol (IP). Its main focus has always been the LANs and transfer of data. ATM is a recent technology that many thought would replace Ethernet as the technology of choice. It can transfer data, voice and video at a much higher rate of speed than Ethernet. So why hasn't ATM replaced Ethernet? In a world where everyone wants everything faster and more efficient, ATM should be the hands-down choice for a networking service. However, it's not as simple as that. Reviewing the advantages and disadvantages of each should be very revealing as to who has the upper hand in network technologies.
Nowadays, the technology are increases rapidly. The RBS also improving in their bank technology. As example. RBS created a website. This website may control the relationship between the bank and their customers. To make their relationship a good, the website will produce a forum or site to easy the customer to give their opinion, suggestion or to tell their problem that they having when using RBS bank account. As an international bank, it need to improve their products and services or technology in getting the customer stratifications. It also need to make customer trust to using RBS.
Next, Islamic banking also are misinterpret as not profitable as it forbidden riba’ in its practices. Also, we need to aware the customers that Islamic banking not just an alternative for finacial approach, but it also provides better value to the customers.
Companies differ widely in their approaches to complaint handling and in the importance they attach to this element of serviceability. Some do their best to resolve complaints; others use legal gimmicks, the silent treatment, and similar ploys to rebuff dissatisfied customers. Recently, General Electric, Pillsbury, Procter & Gamble, Polaroid, Whirlpool, Johnson & Johnson, and other companies have sought to preempt consumer dissatisfaction by installing toll-free telephone hot lines to their customer relations
Deposit slip issue, online fund transfer slip issues, statement issue and entering the balancing inquiry of the customers.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...