Essay On ATM

716 Words2 Pages

OBJECTIVE OF THE STUDY
To Survey on Problems been faced by customers using ATM among the resident of Sector-7, Rohini, Delhi.
• To identify the satisfaction level of ATM card customer.
• To study the problem that are been faced by the customer while using the ATM card.

SCOPE OF THE STUDY
My area for study will be sector-7, Rohini, Delhi.

LIMITATION OF RESEARCH
The limitations which are specific to this project are as follows:
1. There was time necessity and cost.
2. There were prospects that information given by customers is not exact.
3. There are may be some possibility that biased responses is given by customers.

RESEARCH DESIGN
Target population
Target population will be customers
Sample size
For the purpose of my study, sample size will be 200.A well framed questionnaire will be designed as well as been dispersed to target audience for assembling of primary data.
Sample unit
It will include customers.
Sampling method
Convenient sampling
Method of data collection
Survey
Tool for data collection
Questionnaire
Tool for data analysis
M .S Excel
Two major sources of data collection are as follows
1. Primary data
2. Secondary data

DATA ANALYSIS AND INTERPRETATION

1. GENDER

2. AGE

3. OCCUPATION

4. INCOME

5. NECCESSITY OF ATM

As per above analysis
As today scenario changing with new technology, 87% customers think that
ATM is very much essential.

6. USAGE OF ATM

7. USE OF ATM SERVICES

As per analysis,
65% of the customer uses ATM services for cash withdrawal mostly as followed by other services such as % shows that customers uses ATM for balance check or for getting mini statement about their transaction.

8. PROBLEM FACED WHILE USING ATM

As per analysis above,
The problem whi...

... middle of paper ...

...ice quality available at ATM, but what more we can do to improve the quality.

c. There should be customer care number which should be highlighted so that it would be easy for customer to call in case of any problem.
d. Bank employee should check and supervise ATM machine regularly, service them.

e. Problems of technical attributes resulting in debiting of customer account without dispensing of cash should be repair edress urgently. Care must be taken so as to ensure that such problems do not occur at all .

CONCLUSION

Customers prefer ATM with time and cost utility that provides proficient services. Although the drawbacks in ATMs, it is always desirable because it benefits the banks, employees and customers. It is therefore essential for banks to ensure the uninterrupted ATM and well –organized service is provided to customers for best results.

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