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The importance of communication skills
The importance of communication skills
The importance of communication skills
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Effective communication skills are vital to success in professional, corporate, and academic environments. We are evaluated daily on our ability to communicate efficiently in interactions that take place at work, as well as in our personal lives. According to Faye and Jerry Wisner, communication is the process by which we verbally or nonverbally convey a message to another person or a group of people in a way that can be received and understood. The two types of communication found to be most effective are verbal communication and non-verbal communication.
Verbal communication is the procedure of articulating instructions or interpretations by word of mouth. As human beings we use this type of communication frequently, in a variety of settings, under different circumstances each and every day. Verbal communication is particularly important in workplace, and is the simplest, most understandable form of communication. However, verbal communication is not successful unless both participates discern and comprehend the information conveyed in the same manner. A few techniques beneficial to conveying effective communication skills in the workplace are appropriate language, audible volume, active listening, courteousness, and rephrasing. In the workplace it is always important to choose your words carefully, and use appropriate language whenever speaking to clients, colleagues, and audiences. Speaking directly to those whom you engage in conversation with, at a moderate pace and tone allows listeners to clearly hear, receiving the whole of your message. Courtesy demonstrates respect and establishes a bond of compatibility between you and the audience, whether it be one person or many. Actively listening and rephrasing is an essential pa...
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...ished by being aware of gestures while presenting a message and making certain that the gestures used are ones that will compliment your message, demonstrating eye contact while receiving and sending messages, reflecting positive facial expressions, and displaying good posture. Being mindful of the personal space of other’s, and dressing in a manner that will show respect for the values of not only yourself but the organization as well, will contribute to the effectiveness of your nonverbal communication.
Works Cited
• Wisner, F. & Wisner, J. 2011, “Human Relations in Business & Industry.” Effective Communication.
• Thompson, S. 2002 “Communicate in the workplace.” Software Publications.
• American Management Association. 2005. “Communication and Interpersonal Skills.”
• Change Implementer. 2000. “Facilitating structures-communication.” Group/Individual Level.
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“DA-DA!” Who would have known that a simple word like that could be so powerful and strong enough to make a grown man like myself cry. In every job setting, a great way to represent ourselves is through communication. Communication is stemmed from the act of speech, in which plays a huge role, not only at a workplace but in reality as well. Speech is simply a higher form of communication between two or more people. Great speech practices may enhance a person’s opportunity of moving up within the company he or she works for, as well as venturing off to higher positions in a professional field. Having the ability to speak well is closely related to the ability to listen well. Speaking well in a professional setting can cause one to stand out over others more and help interpret a great first impression of who that person is.
There are many types of communication skills, but mostly they involve oral and written skills. Mohd Helmi (2005) proposes that there are three types of communication, which are interpersonal communication, management communication, and public communication (speech making). The process of communication involves four elements, these are the speaker, the receiver, communication channel, and feedback. Some researchers have defined communication as verbal communication, written communication, non-verbal communication, writing, listening and giving comments (Najmuddin, 2010).
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
Communication is the top quality that employers look for. Effective business communication starts by asking the right questions to understand the customer’s needs and wants to be able to recommend a product or service customized to the customer. One good tip would be to speak, pause, and listen. Communicate what you need and then pause to let the recipient process and respond to the information. With an average of 1800 messages being sent by workers through memos, telephone, email, faxes, and face to face, it is important to listen and pay attention to the recipient and send your information clearly. All in all, to be effective in business communication you need to be clear, brief, focused, and comm...