Communication is top priority when it comes to nursing. Open communication should start on the first encounter with the patient. Communication barriers can hinder adequate care. Communication between the patient and the nurse is confidential and to ensure valuable communication is to ensure confidentalality. When communication is place as top priority it allows an easier transition for the patient and ensures effective safe care.
When communicating as a nurse to your patient the nurse should be aware of many forms of communicating such as nonverbal communication and cues. Non-verbal communcation such as direct eye contact, gestures and facial cues are one of the most important forms of communication; it establishes trust, attentiveness,
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and helps understand people from different cultural backgrounds feelings. People from different cultural backgrounds communicate things such as pain differently. In many cultures it is unacceptable to complain of pain furthermore being aware of non verbal cues such as guarding will help with assess for pain. Building a rapport with the patient happens when compassion is instill in your care and when effectivetly communicating with the patient it allows the patient to be properly educated. The scenario I saw between a nurse and a patient was the epitome of great communciation.
The patient was very concerned with going home. The patient had been in and out the hospital for almost a month. Being in and out the hospital and away from family had taken a toll on the pateint mentally and emotionally. The patient was hoping to be discharged from the hospital the same day as their NG tube was removed; but the doctor advised the patient they another night was needed for observation while the patient's diet was advanced. The patient became visibly distraught and the nurse step in to console and reassure the patient that if everything goes as planned they will be home tomorrow and make it home before the holiday. The nurse held the patient's hand and in a very calm, caring, and nurturing voice reassured them that she will do everything she can to help her have a sucessful transtition to discharge. The patient seemed to calm down and could be visibly seen as reassured. The nurse took her time to listen and allowed the patient to express concerns. This showed compassion, trust, and empathy which is what the patient needed at this time because they had to go from preparing for discharged to being told first thing in the morning another day was needed which was the worst news possible for the
patient. As I reflect on this situation it has taught me that being attentive to the patient feelings is key through a tough time. Having an open mind and just being present is very valuable to the patient and builds the trust needed for the patient to overcome a tough time. As the nurse held her hand and showed empathy it help the patient accept the change of schedule and ease the stress of another day in the hospital. I will take this experience I have seen and use it in my future because I am sure there will be many more instances as such but I also learned that a patient shouldn't be told an exact discharge date because a lot of things change and there are steps to a successful discharge to avoid readmission.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Firstly, communication is the most essential component in nursing profession. In every workplace, communication contains writing, speaking, listening and identifying others ways to interact. According to Dwyer 2012, communication is the process of sending and receiving information between two or more people. In nursing profession, communication plays a crucial role in patient’s health and workplace to run smoothly and effectively. In this field nurses have to interact with patients, families, doctors and health professionals to provide information and quality care. In nursing profession nurses have to deal with different types of patient. For instance; deaf, disable, you...
Xu, staples and Shen define nonverbal communication as “facial expression and body language” and further mentions that communication is a reciprocal process between 2 or more people relaying understanding, ensuring the output is acknowledges and correctly conveyed. Video three’s interview indicates poor non verbal communication between 4:36 and 4:54. The Nurses’ body language is closed, leaning over the interview documents, not facing the patient, nor making eye contact. There are no hand gestures or head nodding to let the patient see visual signs that the communication is being clearly conveyed and comprehended. The Nurse is distracted, twisting her hair in disinterest. While the nurse does use vocal acknowledgement while scratching her head saying “oh yeah, ummmm”, there was no recall of what was said by the patient to confirm a mutual understanding. The nurse has effectively omitted 10 seconds of interview, causing a breakdown in communication, spanning content, observed reaction, facial expressions and body language which may have lead to required vital medical history. In order for non verbal indicators to be improved in this scenario, the nurse is required to provided undivided attention to the patient. Leaning toward the patient is a posture signifying empathy and a good attitude (Xu, Staples &Shen 2010). The nurse is required to make a commitment to be entirely engaged in the patients communication to ensure that the messages is conveyed accurately, refraining from performing other tasks such as writing or hair twisting while the patient is speaking. Facing the patient, and maintain eye contact, smiling, assuring nods, and touching will enhance the non verbal plane of patient- nurse communicati...
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
Communication and interpersonal skills are closely related in the nurse-to-client professional relationship. There are several different types of communication in professional nursing. They are written communication, verbal communication and nonverbal communication.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
two or more people; this is something that we do all the time. It is
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
...using words your patient is used to and will understand. Clarify your message with body language, tone of voice, facial expression touch and gestures.
These are Verbal, Non-Verbal and Written communication. Verbal communication refers to spoken contact between individuals, Non-Verbal is unspoken communication such as body language and written communication that uses a different pathway such as a letter. The success of verbal communication is dependent on precise, well defined, clear and age appropriate contact (RCN 2015). For example, a paediatric patient’s diagnosis may be approached with a less detailed account of the illness, thus not to confuse the individual or provoke fear. Furthermore non-verbal communication constructs a large percentage of paediatric nursing cases, due to circumstances where verbal communication is not possible. Patient-oriented care is vital for growing an understanding of the individual’s non-verbal signs of pain, which expressed the importance of actively looking for distress signals (Mattsson 2002). Finally written communication acts as the record keeping and documentation element of nursing care, which is a fundamental skill for all medical staff (NMC 2002). Incorrect written communication can lead to individual missing key changes in a patient’s condition thus leading to a potential fall in a patient’s health (Inan and Dinc
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
It is apparent that nurses face many challenges while becoming and being a nurse. Like in any occupation, there are some aspects that are more challenging to achieve, but that does not give permission to downplay the importance of these challenging tasks. I see barriers in communication, between nurses, as one of the main challenges that nurses will face. Why? Because there is so much for nurses to talk about. Nurses are always talking if not with each other then with patients and family. There are skills that a nurse can learn and study, but I believe that communication, is a skill that needs to be accomplished through practice, and will only improve with experience. I have discover only a few examples of how lack of communication between
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they
Communication firstly starts with being a excellent listener which involves being able to hear what someone says. There is no such thing as excessively communicating. More mistakes happen from not communicating enough. Clear communication avoids mistakes. With nursing care or health care in general we need to focus on explaining, clarifying, and communicating more; which is all for the health and benefit to our patients recovery, also making you a safer and more effective nurse. Ineffective communication is reported as a significant contributing factor in medical errors and inadvertent patient harm [4]. In addition to causing physical and emotional harm to patients and their families, adverse events are also financially costly [4].
Delivering the highest quality of care to our patient is the ultimate goal of every nurse in this profession. Effective nurse-patient communication with the whole health team is essential in ensuring that this goal is met. Miscommunication or failure to communicate the patient information effectively among the health team can result in poor care, medical mistake and can even be harmful to the patient. (Paget, L., Han, P., Nedza, S., Kurtz, P., Racine, E., Russell, S., Santa, J., Schumann, M., Simha, J. and Von Kohorn, I. 2011, June). Nurses need to have a clear understanding of their ethical obligation and its impact on the patient care.