Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Conflicts and conflicts resolution
Conflicts and conflicts resolution
Conflicts and conflicts resolution
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Conflicts and conflicts resolution
People often think that conflict is always bad but in some cases it can be extremely useful there is good conflict like there is bad conflict, good conflict can be defined as functional while bad conflict can be described as dysfunctional. Functional conflict can often be referred to a win-win type of conflict where something positive comes out of it for both parties. An example of a functional conflict can be a track team is raising money for their team and they do not know what fundraiser to do so a brief discussion or functional conflict about it can help them choose, in this case no one really loses, either way they have a fund raiser to raise money for their team. Dysfunctional conflict is the type of conflict where there is a winner …show more content…
Other types of dysfunctional conflict and what to avoid in the workplace include; people who have an issue with each other and no effort to try to fix it, saying one thing but meaning another, liking the idea of chaos or dysfunction (some people just love drama) and people who blame others rather than take responsibility for their own actions. To decrease dysfunctional conflict from the author of Thank God it's Monday, she says to practice the three c's Consistency- which in this case means to consistently dealing with dysfunctional behavior do not be selective, deal with it all as it comes at you in a civil but firm manner. Second is Clarity- make it very clear what is acceptable and what is definitely not acceptable? Have clear guidelines in your employee handbook. Last is Consequences- how you are going to deal with the dysfunctional acts of an employee is to have consequences or a punishment fitted for the act they …show more content…
Crazy enough I have already worked in an environment where almost all the conflict was dysfunctional. I worked at a doctor's office and one of the nurses (RN) had personal problems with her assistant (CNP) and they constantly yelled at each other which I thought was super unprofessional even at my age and my low level of experience I thought this has to be settled in another way instead of yelling in front of our patients and customers. On top of that another one of the more experienced workers would gossip about many of the secretaries which I also did not like they would accuse them of stealing and losing appointments and not calling patients back, just almost harassing them about not doing their job right twenty-four/seven I was lucky enough to avoid this. I truly believe that the way I acted at work constantly was a good reason I was never in a dysfunctional conflict. Every day I would go in and be very polite and honest and work hard. I felt much loved by all my surrounding co-workers which was a good feeling and even made me want to continue to work hard, this is a reason why I loved my job while I feel like much of the other employees were unhappy working there. While I was there for a brief school year, they had fired and had 9 employees
Understanding how situations can become conflicts are important matters to investigate in hopes of preventing it from happening again. Every employee (in their minds) have different perspectives as to why conflicts happen. Such things include a lack of communication, feeling as if others are not doing their jobs, crazy rules, special treatment of friends as well as expectations that they feel are not reasonable. Conflicts that management may be involved in could be poor communication, lack of appropriate response to any given situation, not taking responsibility for their own errors, letting work & personal life interfere with the other, as well as not having good prioritizing
Conflict, when managed effectively, can be constructive. Conflict theorists have labeled this type of conflict as “C-Type Conflict or cognitive conflict” (Amason, Hochwarter, Thompson & Harrison, 1995, p. 22). Conflict of this type is usually centered on issue or opinion related differences and has a positive effect on the team. It increases team member involvement by allowing each member to speak his or her opinion or idea and evaluate the opinions or ideas of others. People change and grow personally from dealing with this type of positive conflict and team cohesiveness is created. Ultimately, “C-Type Conflict” results in a solution to the problem or agreement amongst team members.
It has been estimated in a study by the American Management Association that managers spend between 20% to as much as 50% of their times dealing with conflict among their employees (American Sentinel, 2012). When workplace conflicts are left unresolved they can lead to dissatisfaction, depression and other problems such as aggression and violence (Whitworth 2008). The negative, sometimes hostile, environment created by unresolved conflict has been recognized to be a hazard not only to staff, but also to patient care (The Joint Commission 2008).
According to Ivancevich, Konospaske and Matteson, dysfunctional conflict is a confrontation or interaction between groups that harms the organization or hinders the achievement of organizational goals. The authors also state that if conflict levels become too high, the resulting chaos can threaten the organization’s survival.
Although there is a plethora of possible sources of conflict in any workplace, the ones in this case are rather explicit. These include personal differences, Informal deficiencies’, role incompatibility, environment stress, perceptions, and expectations. Personal differences could be related to personal values, physiognomies, family bonds or ties, and material belongings.
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Conflicts can be bad but also can be helpful. I think that running into a conflict help us communicate, stretches our variety, and helps us learn from mistakes. It teaches us things that we didn't know before. Conflict can be bad but from the bad we can make it good and learn what's right from wrong. Conflict can first help us by our communication skills.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict tends to be positive as well when it leads to better decisions, and solutions to long-term problems.
When managed correctly, functional conflict helps managers anticipate and solve problems, feel confident and strengthen relationships. Dysfunctional conflict is a confrontation or interaction between groups that harms the organization or the achievement of organizational goals (Kumar, 2009). Cunningham is faced with a functional conflict. The conflict created by the merger that Cunningham is faced with can create positive consequences for both Synergon, and Beauchamp. Cunningham must solve the problems between the two companies and make it acceptable to all parties involved.
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
Unlike functionalists, conflict theorists believe that there is a clear conflict under the surface of seemingly calm societies - usually through political concessions such as minimum wage laws, workplace safety legislation, employment equality
Functional conflict is conflict that can be resolved to the benefit of all parties involved and can be observed on the micro level when a boxer takes part in sparring sessions to improve his
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
In the workplace, disagreement or arguments may arise due to several reasons. This can further result into a state of antagonism or opposition, resentment, avoidance, verbal assaults, and inability to work together. Such may arise due to personality clashes, differences in style, differences in leadership, interdependence conflicts and differences in the background or gender. With reference to the conflict between Norm and Norma, disagreement arose due to differences in styles. This is because Norma was after quick result from the initiated project while Norm believed he could work from home and still meet the expected standard. However, Norma expected full commitment from all the staff under her. For good working relations, conflicts should always be resolved and hence improve good working relationship among the employees both the juniors and seniors. Professionally, conflicts can be solved via two models; circle of conflict and triangle of satisfaction (Susan Holton, 1998).