Diversity In The Workplace: Case Study

698 Words2 Pages

Ms. Johnson must take strict action against Ms. Lee for her comments against the gay
couple. Ms. Lee's behavior is not only creating a risk of legal action, but it could negatively
impact the inherent competitive advantages that come from a diverse workplace. More
specifically, the competitive edge that comes having a direct LGBT resource. Along with race
and gender, sexual lifestyle can help creativity and innovation to solve business problems
(Bateman, Snell, & Konopaske, 2017, pp. 360-361). In 2016, 4.1% of Americans identified as
LGBT individuals and 62% of Americans support same-sex marriage (Gates, 2017; Masci,
Brown, & Kiley, 2017). Niche Hotels can leverage its diversity of gay employees to address the
consumer needs of that particular group. …show more content…

Johnson met with CEO Mike, he admitted the diversity training administration
occurred three times, but problems persisted. CEO Mike conceded he had not implemented a
positive climate change, and Ms. Lee's insensitivity appears to be a reflection of his lack his lack
of action. Prevention of challenges is ineffective because training is an implemented knee-jerk
reaction rather than well thought out programs. There's no indication a focus group or input from
the NHG's employees. Therefore, there's no way to foresee what the program is lacking that may
lead to it being ineffective. Another reason why the diversity training isn't preventing problems
at NHG is it appears only to happen when a sensitivity issue arises. The lack of training
continuity implies that diversity training has no reinforcement mechanisms within other
programs.
To improve the climate of diversity, CEO of NHG should collaborate with Ms. Johnson
to create an educational program and strategical plan with reinforcement mechanisms of
diversity expectations. The new diversity program should be characterized as an educational
training program because an emphasis needs to placed awareness of preconceived notions

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