Customer Review Website:Yelp

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Yelp.com (NYSE: YELP) is a customer review website founded in San Francisco in 2004. It focuses on gaining local people together so that to connect people with local business. Up to now, ‘Yelp communities have taken root in major metros across the US, Canada, UK, Ireland, France, Germany, Austria, The Netherlands, Spain, Italy, Switzerland, Belgium, Australia’ (Yelp.com, 2013) and many other countries. As a typical product of web 2.0 (ref?), Yelp has excellent interactive characters which allow users to seek information for all kinds of local serves, and at the same time to post their own reviews about a specific service after experience it. Yelp.com now have more than 40 million registered users called Yelpers from all over the world, and got a monthly average of 117 million unique visitors in Q3 2013 (Yelp.com, 2013). Here in this essay, Yelp.com, as a case study, will be analysed by two main Theories of ‘Limited Effect theory’: ‘Use and Gratification Theory’ and ‘Two-step Flow Theory’. Some personal experiences of the author as a Yelper will also be found in this essay to illustrate the theory.

Different from Hypodermic needle model (Williams, 2003:174-178) or other early opinions defining audience as a passive group who only passively consume the media’s messages without any resistance(CITE ?PPT ), ‘Limited effects paradigm’ shows the active side of audiences. ‘Limited effect paradigm’ shows that audience are not people who are the ‘passive, isolated and impressionable entities of mass society’, on the contrast, audience can be seen as individuals who ‘interpret what they saw and heard in line with their own already established beliefs’ (Williams, 2003, pp. 174-178) The arouse of ‘Limited effects theories’ is the first tim...

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References
Hicks, A., Comp, S., Horovitz, J., Hovarter, M., Miki, M. and Bevan, J. (2012). ‘Why people use Yelp. com: An exploration of uses and gratifications.’ Computers in Human Behavior, volume ??, pages ??.
Long, P. and Wall, T. 2009. Media studies. Harlow, England: Pearson Longman.
Officialblog.yelp.com. 2013. Yelp Official Blog. [online] Available at: http://officialblog.yelp.com/ [Accessed: 17 Nov 2013].
Williams, K. 2003. Understanding media theory. London: Arnold.
Yelp.co.uk. 2013. Swansea Restaurants, Dentists, Pubs, Beauty Salons, Doctors. [online] Available at: http://www.yelp.co.uk/swansea-swansea-gb [Accessed: 17 Nov 2013].
Yelp.co.uk. 2013. About Us | Yelp. [online] Available at: http://www.yelp.co.uk/about [Accessed: 17 Nov 2013].
Yelp.co.uk. 2013. Press | Yelp. [online] Available at: http://www.yelp.co.uk/press [Accessed: 18 Nov 2013].

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