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Impacts of nonverbal communication
The impact of non verbal communication on interpersonal communication
The impact of non verbal communication on interpersonal communication
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Table of contents
1.0 Thesis statement
1.1 Case study
1.2 Introduction
1.3 Meeting and greeting Kenya Culture
1.4 Business Meetings in Kenya Culture
1.5 Disrespect
1.6 Timeliness
1.7 Friendliness
1.8 Language Barrier
1.9 Written Communication
2.0 Office Dynamics
2.1 Cultural Signals
2.2 Religion
2.3 Conception of Authority
2.4 Non-Verbal behaviour
2.5 Trust
2.6 Conclusion
2.7 Recommendation
2.8 References
1.0 Thesis statement
I am going to discuss about the cultural challenges with the Indian culture in relation to business in Kenya. In this write-up, I am also going to talk about the Kenyan culture with regard to business and how the Indian and Kenyan cultures conflict. I will also discuss what can be done so that the cultural differences can be overcome and allow the two cultures to carry out business smoothly.
1.1 Case study
With a population of about 42 Million People in Kenya, the Indian community is estimated at over 100,000 people. The Indians have been in Kenya since around the 1920's. A majority of these Indians own large organizations and factories that employ several workers with a majority of these workers being Kenyan. This means that the Indians play a major role in creating employment in Kenya thus allowing people to earn a wage and live a comfortable life.
However, many Indians tend to speak in their mother tongue and English. Only a minority of the population are able to speak fluent Swahili which is the dominant language in Kenya. This tends to be a major barrier when it comes to conducting business as many locals can only speak Swahili and their mother tongue languages. The reason as to why this could be a barrier is that one may tend to prefer a business to customer relation and whe...
... middle of paper ...
...you heard. It is reasonable to assume that people who live and work in different cultural environments often interpret the same events differently. In our era of globalization, it is also true that there are more things in common in terms of person to person what to expect . Do not ignore your intuition and do not mind your manners.
2.7 Recommendation
It is very important to overcome the cultural differences between organizations and themselves in order that companies can take place smoothly without any problems.
Most professionals recognize when they need legal or technical expertise to perform a large number of decisions of interaction. In addition , intercultural negotiators should realize that you may well need help gauge the situation in advance, and the interpretation of signs and rules that could make or break a negotiation in an intercultural context .
Negotiation is a process of discussion aimed at conflict resolution in which two or more parties attempt to resolve the conflict (incompatible goals) in a process that is mutually agreeable. Though the concept seems easy to understand, it is difficult to implement in practical scenarios. There are various hurdles in negotiation process such as differing views on what is right and wrong, what is fair and just, differences among parties in expressing themselves, understanding each other’s communication and ultimately the procedure in which negotiations are conducted. In addition to these factors, negotiations are further complicated whenever people from different cultural backgrounds are involved.
2004 From Mukogodo To Maasai: Ethnicity and Cultural Change in Kenya (Westview Case Studies in Anthropology), Westview Press, pp. 27-35
In Kenya, it is comprised of several different groups that are distinct ethno-linguistic. Over several decades, Kenya has evolved both biologically and culturally. This culture has a great diversity of customs and family patterns. To understand the families in Kenya, it is also important to understand their culture backgrounds and where they come from. Family has a high value in this culture and is considered the center of community life. The children here hold an upmost importance because it can be considered an economic advantage having more children and also wives too. It is common here for families to have eight or more children because there was a
Kenya is a very important country in the world basically due to its strategic location in the East African region. It is a country that has had an interesting political walk that despite the challenges it has faced, it has managed to pull through though with an interesting history to tell. There have been different regimes in the country since it acquired its independence. Worth noting is that these regimes have come into power through different ideologies and they have guided the country in different directions. The country was colonized by the British and acquired its independence in the year 1963. Notably, Kenya is considered to have been a colonial invention which had to contend with the colonialists.
Svensson, G., 2001. 'Globalization' of Business Activities: A 'Global Strategy' Approach, Management Decision, 39(1), pp.6-18.
The differences in other cultures vary from beliefs to ways of life, or norms, of the different societies. The importance of understanding and sensitivity to other countries’ differences is crucial to a business’ success. “Lack of familiarity with the business practices, social customs, and etiquette of a country can weaken a co...
The globalization phenomenon has contributed considerably to the spread of tourists to the furthest reaches of the planet, including Kenya. This has inherently led to the rise in new arrival of technology within the hospitality industry, coupled with improved tourism facilities and services to meet international standards (Gachoka).
Any negotiation challenges the parties involved in a variety of ways, but parties with conflicting interests face important additional difficulties when attempting to negotiate an agreement across culture lines. Not only will the difficulties arising from the known similarities and differences of opinion be more pronounced, but also unsuspected factors could easily enter the picture and condition perceptions of the situation. In cross-cultural negotiations, a reasonable second acknowledgment should be that the hidden factors that are always at work are more likely to interfere with reaching an agreement. It is especially important that this acknowledgment be understood to apply not only to the dynamics of interactions across the table, but those of individuals on the same side of the table. [At times, it may be tempting to attribute the outcomes of negotiations to a single variable (such as the culture or the relative power of a country).] The term culture has taken on many different meanings but basically it reflects the shared values. Culture affects negotiations in different ways. In this paper, we are going to discuss the American and Jap...
Kenya’s population is divided by language and culture into more than 40 different ethnic groups. The largest group is the Kikuyu which makes up 12 per cent of the population and is Bantu speaking. Swahili became the offical language of Kenya in 1974. It is grammatically a Bantu language even though it is heavily influenced of the population and is Bantu speaking. Swahili became the offical language of Kenya in 1974. It is grammatically a Bantu language even though it is heavily influenced by Arabic and is written with the Roman alphabet. English is also an official language and is still widely used.
Can the effects of cultural misunderstandings can be painful for the individuals, but also for the organization as a whole. Embarrassing situations and inadvertently insults, offenses and failure to achieve individual and organizational goals are among the consequences of the joint. Experience of many managers and researchers in the field of strategy, organization, and the development of the theory of the organization suggests all this ", the study of cultural issues at the organizational level is absolutely essential to a basic understanding of what goes on in organizations, and how it works, and how to improve" (Shin 1990).
The language barrier, which is also a difficult hurdle to encompass, serves as one of the most obvious cultural differences. A manager can delegate a task to be accomplished within a US based division and reap the expected results immediately. On the other hand, if an international manager is not familiar with the English language or culture, the same task may yield a different result. Language is the transmitter of both information and ideas. "The key to global competency is to develop the skills to cope, and that means integrating into the dominant culture and realizing how to properly interpret and analyze behavior" (Hayes, 1996). Being bilingual increases the advantage that foreign business partners have in interacting together. It nullifies the need of a third party translator. Business partners tend to be more open and receiving when communicating with bilingual personnel who speak there native language. "An understanding of the language allows the manager to pick up particular points of view, implied meanings, and other information that is not literal" (Moreno, 2006).
Since culture is different and unique in every society, some negotiations between country's can be affected by the culture difference. Great cultural distance in international companies can damage the dignity of the company and overall business in the long-term run. A cultural mistake can cause a decrease in customer amount as they leave away; it can cause problems for a company through pressure groups and general public outrage, attracting negative feedback in the process. The decrease in the customer amount means less income and less profit. People offended by cultural mistakes committed by companies can sue the companies which can result in fines or settlement pay-outs mainly in a money loss.
The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Language has always been perceived as a link between people but it can also constitute a barrier. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between . Furthermore, communication between cultures which do not share the same language is considerably more difficult . Each culture, has its distinct syntax, expressions and structure which causes confusion in intercultural communication. For example , in Asian countries the word “no” is rarely used, so that “yea” can mean “no” or “perhaps”. Therefore, an American traveling to Japan might be considered impolite if he ignores this rule. Furthermore, individuals who are not comfortable with a certain language may not be taken seriously. Such is the case in the classroom, where a student who has a perfect knowledge of the subject in question may have difficulty expressing his idea due to his inability to write properly and therefore he would not receive the grade he truly deserves. Similarly intercultural communication is dominant in the workplace. In the past, many companies and organizations could operate entirely within their country of origin and conduct their activities exclusively in their own native language. But now, due...
A number of policy interventions have been originated since independence to address the growing employment problem in Kenya, and with that, make an attempt at bettering the lot of the Kenyan youth. The earliest among these were the Kenyanization policies adopted at independence in which it was envisaged that young Kenyans would quickly take over duties and responsibilities from departing colonial staffers. Other policy measures included promotion of growth and development of the informal and jua kali sector in the 1990’s.
A unit of sociopolitical organization consisting of a number of families, clans, or other groups who share a common ancestry and culture and among whom leadership is typically neither formalized nor permanent is known as a tribe. The tribes in India form an important part of the total population. It represents an element in the Indian society which is integrated with the culture mosaic of our civilization. Tribal people continue to face discrimination, exclusion and acts of communal violence. Laws and policies adopted by the government provide a strong basis for protection but are not being faithfully implemented by local authorities.