Critical Analysis Of Walmart

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In 2008 Wal-Mart had a major decrease in sales and lacked desired workers because no one wanted to work for them. Wal-Mart knew they had to fix their problem, so they thought of a strategy that could regain customers and attract people to want to work for them. This article was chosen because it conveys results and achievements when Wal-Mart realized what changes have to be made in Human Resources for their company to be successful. Many of the subjects discussed in class are demonstrated in this article, developing a strategic plan by accommodating change, recruiting and training, flexible work hours, staffing by promoting from within, performance appraisal by using the appraisal data as a tool to help employees improve their performance, and many more. …show more content…

Dissatisfaction from customers showed with a decrease in revenue. They complained of dirty bathrooms, empty shelves, endless checkout lines and impossible-to-find employees. Including little pay for their employees, the company had a reputation for minimizing employee cost. Thus, leading to unsatisfied customers that end up shopping from their competitors and with no one wanting to start a career with them. To fix the problem, Wal-Mart came up with a strategic plan to accommodate change. Wal-Mart diagnosed this problem early 2014, with unsatisfied customers and lack of suitable employees, they decided to spend more money on increased wages and training, and offer more flexible scheduling. In early 2015, Wal-Mart announced it would actually pay its workers more and by early 2016, sales began to rise again. Resulting in the proportion of stores reaching their targeted customer-service ratings had recover to 75

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