" We are living in a world rife with many types of crises"(Shrivastava 1993) which means that we would not be able to expect and know when a crisis is going to happen. In our textbook Strategic Public Relations (Harrison 2011, 811) mention that the main characteristics of a crisis are surprise, insufficient information at the outset, limited control, panic and escalating flow of events. From the in-class simulation it clearly shows those characteristics which we were expected to consider. The definition of crisis is a situation or event harmfully affecting individuals, groups, communities, countries and also the environment (Tombleson 2015). In the slide from (Tombleson 2015) she have said that "crises can be expected or unexpected is with or without warning, smouldering (chronic) or sudden (acute) and unpredictable and impact on an organisation’s viability, credibility and reputation". From our crisis simulation for the company MGE it is a crisis it seems to be a crisis that is not expected as in the information on what we know MGE takes seriously its duty to provide a safe workplace for it s employees and they train their employees and the vehicles are maintained in excellent running order and drivers hold appropriate licenses and undertake regular on the job driver training. …show more content…
As we were doing the simulation the treat we were deal with was public safety and reputation since we were handling about the accident with the traffic, injuries and how the accident was caused. Reputation also falls in as the whole situation might affect MGE reputation so we have to make sure everything we produce to public is not affecting MGE
Crises are inevitable. But Crises can be dealt with in a number of ways, due to their prevalence. However, books seem to be a popular choice, why? What makes them special and useful in times of crisis? Some of the most well-known books involve a description of a crisis or a character going through the crisis.
Crisis is an event that is unplanned, unwanted, and dangerous and leads to hard decision making. There are many different types of crisis such as economic crisis, mental health crisis, situational crisis, social crisis, adventitious crisis and many more. Every type of crisis affects people more than we think and know. There is always someone who loses and who gains during a crisis. People who lose are usually the ones who are affected the most such as losing a job, losing a family member or someone close to them, losing their homes and sometimes even their own lives. The people who gain are usually the rich people who prey on the poor and usually gain from making money and the poor’s lives miserable.
Echterling, Presbury and McKee (2005) define crisis as a turning point in one’s life that is brief, but a crucial time in which, there is opportunity for dramatic growth and positive changes, as well as the danger of violence and devastation. They further state that whatever the outcome, people do not emerge from a crisis unchanged; if there is a negative resolution, the crisis can leave alienation, bitterness, devastated relationships and even death in its wake; on the other hand, if the crisis is resolved successfully a survivor can develop a deeper appreciation for life, a stronger sense of resolve, a mature perspective, greater feelings of competence, and richer relationships.
...g by; First, I would make sure that their is plenty of feedback for the employees. As our text suggests, "Without feedback, learning can not occur"(Crandall, W., Parnell, J. & Spillan, J. (2013). Secondly, I would make sure that I have a great crisis management team that are well trained and drilled. Thirdly, we would have a strategy and plan for crisis events. Also, It is very important to make sure that your team members are all confident in their ability to make good decisions for the company. So many times, people are afraid to make decisions. This leads to scapegoating within the departments, and the whole blame game. That doesn't get anybody anywhere.
There are many definitions for what is considered to be a crisis. Alan Jay Zaremba, author of the textbook ”Organizational Communication,” combines several definitions of the word to conclude that a crisis is “an incident that occurs unexpectedly, could damage an organization’s reputation, values, and/or performance, and requires effective communication. (Zaremba, 2010) In the case of the Nuance Group, their current situation completely blindsided the organization, was a nightmare for their reputation, and communication was now the key element in restoring their image. This was indeed a crisis.
Just days after Hurricane Harvey struck Texas and parts of Louisiana, leaving behind unprecedented destruction, an even stronger tropical cyclone was reported heading towards Florida. Irma, the most powerful Atlantic Ocean hurricane in recorded history, first brought chaos to the Caribbean, devastating islands like Barbuda and St. Martin on September 6, where it struck with Category 5 winds that at times reached up to 185 mph.
Did Hurricane Irma catch you by surprise? Does Hurricane Maria worry you? Fear not, for this essay will surely prepare you for any hurricane, whether or not it is a category five or not.
Hurricane irma began August 30th. Hurricane irma developed from a tropical wave that developed off the west African coast two days earlier. It rapidly strengthened into category 2 storm within 24 hours. Hurricane irma’s intensity fluctuated in the days to follow and on September 4 became a category 4 hurricane.
Hurricane Sandy brought devastation to the Atlantic coast in late October 2012. The storm claimed lives and caused major destruction, ranging in billions of dollars’ worth of damages. Throughout this paper, topics covering the storm will be discussed such as conditions leading to its formation, the path of the storm, landfall and its destruction, and ending with rebuilding efforts and future readiness.
..., Crisis communication failures: The BP Case Study, International Journal of Advances in Management and Economics, Issue 2, March-April 2013, accessed 28 March 2014,
In 2010, automaker Toyota was faced with one of the biggest threats to its brand, the safety of its vehicles. Toyota failed miserably in its response to the safety issues due to a few major management issues.
The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).
exactly qualifies as a crisis? According to Sloth (2004), a crisis is. a situation that has reached a critical phase for which dramatic and... ... middle of paper ... ...
The Crisis that I have chosen is the Deepwater Horizon Oil spill, more commonly known as the BP oil spill or the Gulf of Oil Spill. The Oil spill is widely regarded as the worst oil spill in U.S. history. I feel that the crisis is an intentional crisis under the categories of poor risk management and unethical leadership. I feel that this is a Crisis of management failure. I feel that the basic management principles were violated in this case and it was due to the negligence of BP and how inadequate they were in handling the crisis.
Another thing that could affect why and how people react to a crisis is that “Some information tends to get distributed unevenly, with some people learning about an emergency exit first and acting before the others.” (Kluger, 131). This uneven distribution of information can cause people to respond at different times and in different ways. For example, if someone did not know about an exit yet, they may spend time looking for one and therefore escape later then if the information about the exit