Continuous Quality Improvement

Continuous Quality Improvement is a philosophy of care that encourages all health care team members to continuously ask: “How are we doing?” and “Can we do it better. Thus, a concept that grows in the minds of caregivers helps with optimizes the benefits of patient satisfaction. In other words, the philosophical elements are those aspects of Continuous Quality Improvement that, at a minimum, must be present in order to constitute a CQI effort. According to chapter one of the textbook, they include: Strategic focus; this is a plan that emphasis on having a mission, values, and objectives that the performance improvement processes are designed, prioritized, and implemented to support. Customers focus; is also a plan that emphasis on both customer (patient, provider, and payer) satisfaction and health outcomes as performance a measures to enhance patient care. Systems view is another aspect that emphasis on analysis of the whole system providing a service or influencing an outcome. Data driven analysis allows gathering and using objective

To generate a high volume of ideas on any topic by creating a process that is free of criticism and judgment is extremely crucial. Nominal Group Technique; is simply allowing a team to quickly come to agreement on the importance of issues, problems, or solutions. Brassard, M & Ritter, D states that the cause and effect/fishbone diagram; identify, explore, and graphically display, in increasing detail, all of the possible causes related to a problem or condition to discover its cause. Control Charts recognizes sources of variation which help monitor, control, and improve process performance over time by studying variation and its source. Flowchart - Picturing the process to identify the actual flow or sequence of events in a process that any product or service follows (musc.edu,