People tend to think of confrontation as being an argument or verbal conflict. In essence, confrontations are perceived as negative actions, but confrontations are not meant to be negative. In the social service setting, confrontations are meant to ring something out in ht open in order to gain a better understanding. By gaining understanding the social worker can work with the client in moving forward and making meaningful changes (Summers, 2009). Confrontations are placed into three categories: 1.) confrontations of a discrepancy between the client’s expression of what he/she wishes to be and his/her perceptions of self (ideal versus real self); 2.) confrontation of a discrepancy between the client’s expression verbal expressions of self awareness (insight) and observable or reported behaviors; 3.) confrontation of a discrepancy between how the counselor experiences the client and how the client experiences self. (Biggs, 2000, p. 58) The point of confronting a client is to facilitate a client’s awareness of discrepancies and offer insight into how the social worker is viewing a certain issue. Confrontations are a form of intervention and should be used at the appropriate time. The social workers goal is to confront a client when he/she would benefit the most (Grant, 2009). At the most basic level, confrontation should be viewed as a tool used by social service professionals to explore differences and resolve possible conflicts between them and their client. The ability to confront a client is considered to be an advanced skill, but it is also an essential skill for a service worker. As stated prior, the social worker can use confrontations to establish discrepancies and promote understanding of differe... ... middle of paper ... ...ential for the worker to use confrontation at the appropriate time and to initiate a confrontation carefully. The overall goal is to have the confrontation be successful and have meaningful results. References: Biggs, D. A. (2000). Dictionary of counseling. Retrieved November 17, 2011, from http://books.google.com/books?id=wCGbjQ6dyl0C&pg=PA58&lpg=PA58&dq=use+of+confrontation+in+counseling&source=bl&ots=LDM8V70Sp4&sig=_a-pqm5ZE29J50AHA6s2CMa3vC4&hl=en&ei=iILCTujuOuLd0QHt7PGGDw&sa=X&oi=book_result&ct=result&resnum=5&ved=0CDIQ6AEwBDgU#v=onepage&q=use%20of%20confrontation%20in%20counseling&f=false Grant, S. (2009). Confrontation. Retrieved November 17, 2011, from http://www.csun.edu/~hcpsy002/Psy460_GrpTask07_Confront.pdf Summers, N. (2009). Fundamentals of case management practice: skills for the human services, 3rd Edition. Belmont, CA: Cengage Learning.
It is further defined as interpersonal, meaning that the conflict is emerging between two or more people (Huber, 2014, p. 171). If Helen can open up to the educator whose job it is to help with conflict during the orientation process, Helen may find that she has a better orientation as a result. This may come off negatively to Ashley, as Helen never adequately voiced any concerns to her. This may lead to continued conflict on the floor for Helen following resolution attempts. Ashley may not be the best fit to orient someone at this time due to her own family issues that may be hindering her ability at overseeing and educating Helen. The more seasoned nurse is trying to help Helen to accept outside help to mediate the conflict that she is experiencing. The person to help in this situation is the
Kocet, M. M., & Herlihy, B. J. (2014). Addressing Value-Based Conflicts within the Counseling Relationship: A Decision -Making Model. Journal of Counseling & Development, 92, 180-187.
In this paper, the readers will learn that I, Chantiara Johnson, played the role of a therapist. My friend, who is a college Sophomore played the role of client. I will use the techniques that I learned during the first three weeks of this course; these techniques will help me conduct the interview with my client. Throughout this interview, I will mock and reflect a therapy session of a client who is facing the feeling of loneliness and the feeling of not being enough.
Together, therapist and patient examine not only a situation that the client was involved in, but also the client’s experience of the event. This is done in the relational context of the therapeutic relationship, allowing experiences to evolve and for deepening and articulation to cause change.
Interprofessional practice is essentially the collaboration of multi-disciplinary professionals to achieve a common client-centred goal and in doing so, better assist with the complexity of the clients’ challenges (Chenoweth & McAuliffe, 2015, McCallin, 2014). Whilst the ability to work in partnership with other professionals is essential in creating the best outcomes for a wide variety of client care (Pecukonis, Doyle, & Bliss, 2008), social workers face a range of boundaries that may limit their ability to work coherently, including miscommunication, lack
This assignment will give a reflective account of two main communication skills that are important for relationship-based practice in social work. Relationship based practice is important in social work, this establishes a positive relationship with professionals and service users. In agreement of Carl Rogers (2012) and Threvithick (2012) it is vital to establish relationship based practice because it demonstrates social workers are trustworthy and dependable, this will enable the service users feel more confident to disclose information, be more open rather than distrustful and taking all the support in consideration rather than being wary. Relationship based practice supports unpretentious approach with service users and carries out progressive
Countertransference first introduced by Freud, “as a therapist’s unconscious reaction to a patient’s transference” (Dass-Brailsford, pg. 293, 2007). This concept has since become known as a normal emotional reaction to a client. This reaction that comes from the therapist is a resolved or unresolved conflict within the therapist (Dass-Brailsford, 2007). This has nothing to do with the client but something the client said or did triggered the therapist. If this goes unnoticed, it can be detrimental to the client’s recovery. The therapist may begin to overidentify with the client and lose their sense of hope (Dass-Brailsford, 2007).
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Identify and explain the three major sources of conflict and misinterpretations in social work practice: culture-bound values, class bound values, and language variables.
Understanding the counseling session from the client’s perspective is a very important aspect in the development of a therapeutic relationship. A clinician must be an excellent listener, while being to pay attention to the client’s body language, affect and tone. The dynamics in the counseling session that is beneficial to the client include the recognition of the pain that the client is feeling. The detrimental part of this includes a misunderstanding of the real issues, a lack of consideration of the cultural aspects of the client, and a lack of clinical experience or listening skills. In this presentation, we will discuss the positive and negative aspects of the counseling session from the client’s perspective which includes the client’s attitudes, feelings, and emotions of the counseling session. We will next examine the propensity of the client to reveal or not reveal information to the counselor, and how transference, and counter-transference can have an effect on the counselor-client relationship.
Sheafor, BW & Horejsi, CR 2012, Techniques and guidelines for social work practice, 9th edn, Pearson Allyn & Bacon, Upper Saddle River, NJ.
Among an array of Values from The Code of Ethics (TCE) of social work Value 1 dictates that as social workers we must respect the dignity of our clients and refrain from passing judgement onto them (Canadian Association of Social Work, 2005, pg.7). As a social worker, it is important to follow this value as it prevents the distancing of the client from the worker as the client will have a better chance of opening up to someone who does not instantly tell them what to do or reprimand them for their actions or non-action in their lives. Oppression relates to the TCE in that it says the social work profession’s main purpose is to raise their clients who are vulnerable, oppressed and/or living in poverty (CASW, 2005, pg.7). Taking this into account
Reflective listening gives the client a sense of importance due to them currently having the floor and a moment to express themselves. Reflective listening is orchestrated through acts of showing empathy towards understanding the perspective of one’s feelings. Through this method, the listener does not offer their opinion or perspective while the client speaks. Adding eye contact can also be beneficial or uncomfortable due to client’s background. For example, one’s culture can believe that is it disrespectful not to make eye contact while another may not participate in that activity. During completing the initial assessment with Gwinda, the social work intern participated by allowing her to discuss the need for services. Gwinda further discussed how she is unsure of how the treatments will go and expressed how fearful she was to undergo these different changes. With uncertainty lingering, the social work intern sat next to Gwinda’s bedside ensuring during that moment the client had a listening
Disputes or conflicts can arise in any workplace, family home, or institution and they exist when one or more parties disagree with each other’s views and require the help, support, or service of a third party person to find a resolution. A fair and balanced conflict resolution process is important for the most effective outcome between two or more parties. Advocacy and mediation are two of many conflict resolutions that can be used in order to solve a problematic situation. However, certain situations require the skills, processes, and procedures that are exhibited by one more than the other. In some scenarios there may be a need to use both conflict resolutions if one does not proceed accordingly. Understanding the circumstance of the situation is ideal in discovering which conflict resolution would allow parties to come to a mutual agreement or resolution.
The counseling session began with the introductions where I introduced myself as the counselor and later introduced my client. This stage is important in any counseling session since it is the time of exploration and focusing according to Gerard Egan as quoted by Wright (1998) in his essay on couselling skills. It is in this session that I was able to establish rapport and trust with my client in order to come up with a working and fruitful relationship with him. During this stage I made use of skills like questioning, where I would pose a question directly to my client, sometimes I would choose to just listen to what the client wanted to speak out while in some instances I would be forced to paraphrase the question if I felt the client did not understand the question I had asked previously. There were also other times when I would reflect through silence. During such a period, I got time to study the client and the information he had given. This being a difficult area, since some clients may not be able to volunteer information to you as the counselor, I decided to assure the client of confidentiality of any information he was willing to share with me with a few exceptions which I also told him about. Being open to him about the only times the information may not be confidential was part of my building rapport and establishing trust with him. I therefore, decided to ask the client what information he wanted to share with me and lucky enough he was ready to speak to me about different issues that he was going through.