Conflict Management: The Process Of Conflict Resolution In Organizations

Abstract

Conflict resolution is the process of solving a dispute by meeting at least some of each party’s needs and addressing their concerns. Sometimes it requires both a power-based and an interest-based approach, such as the simultaneous pursuit of litigation and negotiation.

This paper focuses on conflict resolution and how it works for almost any disagreement. Throughout our lives, we are offered plenty of opportunities for negotiation, whether it’s between parents and children, co-workers, or friends. This means that you probably already have a variety of strategies for resolving small conflicts. But for more serious conflicts, and conflicts between groups instead of individuals, you may need more skills. “Conflict resolution skills are

It can come from many different sources. It can be between supervisors and employees, between co-workers, and between employees and customers. Managers and organizations can choose to see conflict as negative or positive. Treating it as negative results in acting to suppress it at every opportunity When it is treated as positive, however, resolving conflict can promote positive change.

Methods to Resolve Conflict in an

Involve all parties when drafting conflict resolutions. "Many scholar-practitioners have acknowledged the widespread use of arts-based approaches to peacebuilding and conflict resolution." (Bang, 2016) The Theory of Management by Objectives states that employees are generally more committed to goals that they have helped to create. The same is true for conflict resolutions. There is more than one side to every story, and all sides should benefit from conflict resolution. Look for resolutions that will prevent the conflict from happening again. "Compromise is described in the Mouton-Blake Managerial Grid as being a win and lose agreement in which both parties get something of what they want but not all of what they want." (Eilerman, 2006)

The Five Steps to Conflict Resolution

No matter which method you use in order to instigate conflict resolution, there are steps that must be taken in order to properly mediate it. Knowing how to handle conflict is the key to preventing it from hurting professional growth and the key to being a good mediator. Conflict resolution can be divided into five steps:

Identify the Source of the Conflict. Find out how the conflict started in the first place. The more you know about how the conflict started, the easier it is to help resolve it. To get the information you need, use a series of questions to identify the cause. Being a mediator means that you need to give both parties the chance to share their side of the story.