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Conflict management strategies
Theory of conflict management
Conflict management
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Introduction to conflict
The term conflict referred to perceived incompatible differenced resulting in some form of interference or opposition. Conflict is a natural part of organizational life because the goals between mangers and workers are often incompatible. If people perceive that differences exist then conflict state exists. Conflict is not exists between individual only, it also can exist between departments and divisions that compete for resources or even because of overlapped authority.
However, conflict is a force that needed to be managed or to be resolved but can not be eliminated. Unless is fully resolved, it may remain latent in the situation as a lingering basis for future conflicts over or related to a same matter. Therefore, true conflict resolution is to eliminate the underlying causes of conflict and reduces the potential for similar conflicts in the future.
Moreover, the conflict management was rated as being more important than decisions making, leadership, or communication skills, since the ability to handle conflict was positively related to managerial success. Therefore, the conflict management skills are the most important interpersonal skills a manager needs.
Managers struggle daily to effectively manage or resolve conflict. Understanding how the types and sources of conflict differ could how managers in dealing with conflict.
The types of the Conflict
It is divided into several types sources of the conflict, , they are interpersonal, intargroup and interorganization. Interpersonal conflict is conflict between individual members of an organization, it occurs due to their different goals or values; Intragroup conflict is conflict that arises between a group, team or department, it arises mainly ...
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...cuments or records, will be fired. And lawful actions will be taken.
7. Employee who is found lying to superiors will receive a warning letter.
8. Employee should not work for any competing organization, or commit in criminal activities or participate unauthorized strike activities. Otherwise, he or she will be fired immediately.
9. Employees should treat your colleagues politely.
10. Employee who has received over four warning letters in a year will be fired.
Conclusion
I would establish the above series of grievance and discipline procedure in order to let my employees have a clear picture on my company policies. Furthermore, these procedures let my employees to have a mind of responsibility and a feel of safety. Moreover, any individual who against to follow the discipline procedures of his organization should be punished, and vice versa should be rewarded.
The law specifies the facts that can prompt employers to terminate employees from work, hence they are not allowed to terminate them at will (Fisher & Putman, 2016).
...e personality clashes or warring egos, I believe it is important to act as a mediator that actively listens, when using confrontation techniques. Managing the conflict is about finding a mutual solution that is amicable to all parties concerned. For the mediator it is most important to have the ability to define the problem while acting as an intercessor and look for alternatives in its resolution while diffusing the conflict.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Employee Rights & HR stratagems Employee rights are not considered when firing an employee from the company. They are told to do something unethical and then they are fired for the littlest mistakes. Ultimately, policies within the business do not exist. Due to this, managers are able to do anything they wish to do since there are no policies to follow. Structured rules and restrictions are not put into place which further creates an unpleasant atmosphere for workers.
Conflict as defined by Merriam-Webster Online Dictionary is a competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interest, or persons), Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands. Simply put conflict is the disagreement and disharmony that occurs in groups when differences are expressed regarding ideas, methods, and/ or members (Engleberg, Wynn, and Schuttler, 2003). Conflict among teams or groups develops in many ways. In developing an effective team, members will generally experience the five stages of evolution: Forming, Storming, Norming, Performing, and Adjourning. The storming and norming stages deal with the process of conflict (storming) and resolution (norming). During the storming stage, exact conflict has not yet been identified and therefore chaos, disorganization, and disputes are apparent. The Norming stage is where conflict is identified and dealt with and resolutio...
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict tends to be positive as well when it leads to better decisions, and solutions to long-term problems.
Aside from obvious reasons an employee may be dismissed-theft, perjury, damaging company’s property, insubordination, substance abuse-misconduct and poor performance can be dealt with progressive discipline. Linking to the positive side of discipline, Miller (2014) highlighted the manager’s tasks of early intervention, role clarification, behavior modification, and coaching to succeed over verbal, written, and termination process. Thus, if despite these measures, an employee persisted in failing, then a termination can be
This means that if you must (and I know you will) attend an unemployment hearing or other type of employment dispute you will be in good company if your policy is reasonable. Reasonable means that it makes sense and is not to an extreme. Again it is important that you do not terminate someone for their first offense unless it is a behavior that can't be tolerated. I would include behaviors like the following in your employee handbook, such as, stealing, fighting, intoxication, falsifying a company document, gross insubordination, willful misconduct, willful discrimination, willful sexually harassment,
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
Gross and Guerrero (2000) supported Rahim’s conflict management styles and identified that these styles are associated with organizational climate and culture, job satisfaction. Their research on 50 employees uncovered some facts include employees who were involved in unmanaged conflict end up in job dissatisfaction and subsequently their performance deters (p. 208). The competence-based model developed by Canary, Cupach and Serpe (2001) contrast with Rahim’s theory, where the effectiveness of conflict management styles is based on the situation and understanding of individuals (p. 81). They tried to find a resolution for the conflict instead of implementing the strategy to reduce tension by applying conflict management styles, resulting in inconsistent outcomes (p. 531).
(Asawo, 2011). Conflict can occur in any setting and as leaders in organizations guide and
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
The two terms labour-management relations and employer-employee relations are synonymously used. However, Scott and associates have distinguished between labour relations and employee-relations- the former to represent union-management/labour-management relations, and the latter to cover all management-employee relations except the former. We shall now examine the concept of industrial relations with the help of some definitions so as to understand its various