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Concepts of effective communication
Effective communication
Concepts of effective communication
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Communicating in a world of diversity
In our growing, diverse society it’s very important to have diverse communication skills. The reason for this is because it brings richness in our society. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish (Robinson, Lawrence, and Jeanne Segal). It helps our society flourish. Communication is the process of understanding information through the transmittal of words, actions, hidden messages, signals or thoughts. Communicating in a world of diversity may require more than just a transmittal of words. Communication sometimes require more than one process depending on who you are communicating to. Communicating in a world of diversity has many benefits. Communication is split into two parts which is listening and speaking. Speaking as well as listening goes hand in hand with each other. Speaking and listening is verbal and nonverbal. Listening is one of the most important aspects of effective communication (Robinson, Lawrence, and Jeanne Segal). It’s not always what is being said but rather what is being done. Non-verbal communication is a big part in communication also. Both the talker and listener are participating in non-verbal communication. Non-verbal communication is depicting the body language, body movement, gestures, postures, eye contact, or either one of the five senses. Developing the ability to understand and use nonverbal communication can help you connect with others, express what you really mean, navigate challenging situations, and build better relationships at home and work (Robinson, Lawrence, an...
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Robinson, Lawrence, and Jeanne Segal. "Effective Communication." : Improving Communication Skills in Business and Relationships. Feb. 2014. HelpGuide.org. 19 Mar. 2014 .
Wells, Krystal. "Business Communication Skills." Communicating in a World of Diversity. 6 Mar. 2012. Blogger. 20 Mar. 2014 .
Hybels, Saundra, and Richard L. Weaver. Communicating effectively. 4. ed. New York [u.a.: McGraw-Hill, 1995. Print.
Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin. Business Communication: Process and Product, Sixth Canadian Edition. Ed. Anne Williams. Sixth Canadian Edition. Toronto: Nelson Education, 2011. EBook. 11 April 2014.
Wardrope, W. J. "Department Chairs' Perceptions of the Importance of Business Communication Skills." Business Communication Quarterly 65.4 (2002): 60-72. Web 20 Apr. 20.
“Without awareness and knowledge of gender, race, culture, and ethnicity, therapists and other helping professionals could unwittingly engage in cultural oppression (A. Dunklin, Ph.D., personal communication, October, 2009). Dr. Dunklin is accurate in his statement. After surviving the destruction of the Third Reich, the civil rights’ movement of the 1960s and the women’s movement of the 1970s, it is hard to understand why the need for diversity still has to be discussed except that as a society, we are infants when dealing with diversity issues. There have been but one or two generations since World War II and the outlawing of segregation in the 1960s (Sciame-Giesecke, Roden, & Parkison, 2009). During this time, society has dealt with tremendous heartache and pain in the past seven decades because of discrimination due to a person’s religion, hair color, sex, disability, body weight, color of skin (or lack of color), sexual preferences, ethnic heritage, and so forth. These issues continue as obstacles to achieving cohesive communities. Neighborhoods, schools, churches, and the worlds of science and psychology provide examples of how much discrimination still remains. It is impossible to not engage in cultural oppression to some degree. Working in a cross culture situation could be likened to working in a cross language situation; unintended oppression approaches zero as “fluency” is obtained in the other language or culture (Dr. K. Seaman, personal communication, October 16, 2009). What is crucial to the success of obtaining “fluency” in diversity is to constantly submit ourselves to self-examination to improve our interactions with everyone we come in to contact with, in order to reduce ...
Quintanilla, K., & Wahl, S. (2014). Business and Professional Communication: Keys for Workplace Excellence (2nd ed.). Los Angeles, CA: Sage.
Quintanilla, K., & Wahl, S. (2014). Business and Professional Communication: Keys for Workplace Excellence (2nd ed.). Los Angeles, CA: Sage.
Currie (2007) states Effective Verbal Communication is important when building relationships with clients, customers, and the media (pg 1). Verbal communication is important along with listening skills so that communication between parties is clear. Verbal communication is accompanied by sign language called non verbal communication. This communication can be expressed in many ways: One can ask another “How are you today” Reply, “I’m okay” but the shrugging of the shoulders, squinting of eyes and lips closed tightly together gives another answer.
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
Nonverbal communication surrounds us all the time. “Nonverbal communication is all aspects of communication other than words” (Wood, 2016, p. 135). It is not communication with words, but we use nonverbal communication when we talk. We use nonverbal communication without even realizing it in every facet of our lives. This type of communication can be challenging depending on someone’s culture. Something that means one thing in America, can mean something totally different in another country. It is important to know this so that you don’t offend someone from another culture (Wood, 2016, p. 149).
Bienvenu, S. & Timm, P. R. (2002). Business Communication, Developing Strategy and Skills. Prentice Hall.
It is not easy to understand significance of some things and their impact until you actually undergo them. Ability to effectively communicate and work is one such thing. Before I started business communication class, I was very pessimistic about my communication abilities and my competence in rapidly evolving field of business communication. I was unconfident and nervous on my first day of class. I quickly realized that business communication is course that you will never learn until you energetically engage in various situations of listening and speaking. However, with all wonderful experiences of participation in the class, I personally felt that I gained a real experience without even working in an organization. Interactive nature of the class combined with wonderful teaching of Diana has really helped me to gain immortal knowledge. Through this course, I have refined my communication skills and strengthened my confidence to deliver professional standards and competencies emphasized by potential employers. I would like to share how each module of the course helped me to hone my interpersonal skills:
There are several forms of technical writing. Each form is important to business success and influences their viability and success. Those unfamiliar with how effective technical writing can improve a company’s performance and overall satisfaction of its employees and vendors, often overlook that importance. The data are clear – companies that focus on effective communication succeed. Rich Maggiani, a communications consultant in Essex, Vermont asserts that the return on investment for communications focused companies is 57% higher than those exhibiting poor communications skills. He further states that those companies who lose sight of effective communication can lose up to 15% of their market valuation (Maggiani). Organizational studies further solidify that not only is profitability improved, but also employee retention is improved (Watson, Wyatt & Company). Let us explore some of the ways that technical writing as communication can be effective tools. Throughout this exploration, we will look at three distinct methods of technical writing that businesses use to communicate.
Interaction is a significant part of our daily lives. Oral communication with others is inevitable, and therefore it is crucial for us to acquire the skills to do so correctly. Aside from simply stating words or expressing ideas, oral communication serves various purposes. Oral communication allows an individual to express emotions, ideas, and feelings; it gives people the ability to empower, inspire, and motivate those who listen; and it allows people to share knowledge and traditions, as well as build their self-esteem. Oral communication is also useful in leading us to new discoveries, ideas, cultures, and perspectives (O’Neill). Thus, oral communication serves several different purposes in daily life; yet each of these purposes are connected to an even larger purpose. According to the textbook Communication: Making Connections, “Effective communication is critical to living successfully in today’s soc...
Non-verbal communication doesn’t involve words, but is a powerful form of communication. The way your body language is tells the other party whether or not you are receiving their message or just listening. When your nonverbal behaviors align with the words you’re saying, they indicate to the person you are communicating with that you are trustworthy. When non-verbal behaviors do not align with your message it sends mixed signals on what you are trying to convey. When communicating in business it is imperative that you are conscious of your own body language and nonverbal cues as well as that of
I learned a lot about Human Communication in this class when I read the chapter about Nonverbal Communication. Nonverbal Communication is the process of using messages that are not words to generate meaning. I learned that it happens every day. I also learned that is very hard to read or understand depending on the person you are speaking to or with. Verbal and Nonverbal codes work in conjunction with each other. The words we speak or say are used in conjunction six different ways: to repeat, to emphasize, to complement, to contradict, to substitute, and to regulate. I never knew until reading this chapter that we do these things all most every time we communicate. These are things I took for granted until now. I now know that I will pay