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The importance of communication skills in healthcare
Importance of good communication skills in health care
Interpersonal communication skills in medical field
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Another method that would have greatly helped with our discussion processes while not being interrupted by other group members is if we were to do a circle discussion. This would allow each individual to share their thoughts and ideas freely. Only when they are done speaking can other members continue their thoughts or to add on additional ideas. This method does not require any person to be supervisors but have the conversations flow naturally and gives the ability to share any restricted thoughts. The circle discussion give an organized and constructive opportunity for quiet members to contribute to the whole process. It allows each person to give their full thoughts and views without distractions.
From the beginning, what could have made
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Many times even though I may know a general idea of what nurses, doctors, or children’s aid worker do, the image can be greatly distorted through the societal and media lens. To let each person explain their own discipline in terms of what they do, how they do it and their beliefs, it helps educate me in understanding the reality of their work. This greatly helps with the processes of multidisciplinary teamwork. When working with our own group of people in the same discipline, majority of the people have the somewhat of the same belief or values in what they do. However, while working with other disciplines, the values may be crossed and cause conflict. While working with this group in developing our presentation, there were times where I was confused of what was happening when discussing our roles. Each person seemed to have a distorted view of the disciplines present. So while creating and writing down the roles and scripts, many were confused of the characters in the disciplinary sense. Afterwards, when we all realized that we had not much of an idea of each discipline, we went around in a circle explaining our programs or occupation. We clarified it with each other …show more content…
However, reflecting back, I personally am not aware of how my non-verbal communication may have been displayed when trying to work with my group. As taught in class, humans trust more on non-verbal communication than verbal communication. The fact that I do not recall how my non-verbal communication were (besides the time where I was expressing my anger,) I have no recollection of how my peers may have responded. An aspect that I feel I should pay more attention in future teamwork scenarios, I need to be mindful of what meanings my actions may have given off that my teammates may have interpreted as either positive or negative. Ultimately, this might have been the reason why I did not get along well with my teammates. Although we may have the same interest, my non-verbal communication cues may have been misinterpret and resulted to many negative
For that reason, our group struggled to continue a conversation. Certain people in my group did not take part in the conversation, and I believe myself and two others controlled the entire discussion. Additionally, one other member contributed little and did not present any statements to completely answer a question. Other groups struggled with the same situation. Instead of debating over a certain topic, we tended to agree with each other and then exhaust our concepts that related to the specific question that was asked.
In addition to having a specific objective assign and a clear role every team member should have the proper education that allows her to complete the assign task(s). Also an open and constant communication within team members is important, since the feedback from each other can help to the growth of knowledge of each of the team members as an individual, as well as it helps to resolve any issues or errors found within the interdisciplinary care model. Another important characteristic of a team member is the ability to be able to provide support to other team members even if this means taking on extra workload for a short-term period, while the other team member stabilizes herself and becomes available to take over the assignments left
rofessionals from different disciplines collaborating to provide care to patients. Effectively coordinated and collaborative inter-professional teams are essential to the care and treatment of patients (Rowlands & Callen, 2013; Doyle, 2008; Ruhstaller, Roe, Thürlimann & Nicoll, 2006; Simpson & Patton, 2012, p. 300). Communication is a process of conferring information between individuals through use of speech, writing or various other means, and is critical to the success of a multidisciplinary team (MDT) (Higgs, McAllister & Sefton, 2012, p. 5; Rowlands & Callen, 2013; Sargeant, Loney & Murphy, 2008). An MDT must use multiple strategies to enhance communication and ensure their success (Doyle, 2008). An effective MDT generates opportunities that benefit healthcare, which is the reason for the recent dominance of inter-professional care in health practice (Simpson & Patton, 2012, p. 300; Rowlands & Callen, 2013). Many barriers prevent effective communication within inter-professional teams. Lack of communication within MDTs presents challenges to their success, leading to numerous consequences, including the failure of the MDT (London Deanery, 2012; Sargeant et al, 2008). Communication between professionals is the key factor underpinning the potential success or failure of inter-professional teams, the outcome of the functioning of MDTs will either benefit or impair care of patients.
By working together there is information sharing, improve safety and quality also collaboration gives knowledge to other professionals. (Littlechild and Smith, 2013).what I have learned through working in partnership with other professionals was creating a poster related to what each professional does. Some of the professionals I did not know how exactly they work together in partnership. Example: I was not aware of how a radiology would work with a social work and the outcome of that was that Radiology develop and maintain collaborative relationship with medical colleagues and participates in regular meetings with other professionals activities to meet the needs of a service users therefore they collaborate with Social Workers. By doing a poster and delivering information I learned a lot from the other team members, shared experiences knowledge and skills with other group members. Group work made me realise how it is very important to work in multi-displinary team, the benefit of it and what others can benefit from. During the poster each of the student was from different professional however we all had the question but each had to look at it in each profession perspectives. This gave an opportunity to everyone to go and search for each professional and communicate with the rest of the group the outcome of the presentation. By doing that, we exchanged ideas learned from each other’s skills and used it into practice. I have learned about sharing information with others, learned about communication and
By evaluating the effectiveness of inter- professional working, the conclusion is; “When conflict does arise, there are a number of approaches that can be taken to manage it. The choice of which approaches to use, such as collaboration, compromising, accommodating, competing or dodging, will depend on the nature of the conflict. The choice of approach to managing the situation will make a great deal of difference to the potential outcome of a situation “.According to (Leadership, Management and Team Working in Nursing, Shirley Bach, Peter Ellis,
Despite the importance of interprofessional collaboration in healthcare, many colleges still teach students in a uni-professional manner. The uni-professional approach to education creates problems: a lack of understanding of the roles of other professions, poor attitude toward professional collaboration, poor teamwork and communication skills (Frenk et al.,
There are many elements of a small group discussion each of which is important and play a key role. One of these elements is small group member roles and leadership which entails each member of the group taking on a specific role to benefit the group as well as gaining some form of leadership to help guide the group. The main roles that exist are; initiator-contributor role, information giver, orienter role, recorder role, and encourager and harmonizer roles. Each of these roles helps to keep the group and the discussion on the right path.
Good communication encourages collaboration and helps prevent errors. Strategies to help promote good communication and collaboration should include concepts such as self-awareness, creating opportunities for different ideas to come together and clarifying communication. “Respecting the views of other disciplines and communicating in an organized, thoughtful manner has an impact on how practitioners from other disciplines perceive the nurse’s role and value as a competent health care professional” (Arnold & Boggs, 2011). AD identified strategies such as; resourcefulness, teachable moments, a good work ethic and strong leadership as being important to her teams as well. Teams that are effective are characterized by common purpose and intent, trust, respect, and collaboration. Team members value familiarity over formality and watch out for each other to make sure mistakes are not made. A collaborative experience shared by AD, was working with an LPN that was diligent in asking questions and providing information to AD and other team members. This LPN was also good at listening to what others had to say and incorporating suggestions into her care practices. AD believes that because this LPN did her job in regards to knowing her abilities and communicating relevant information that potential near misses were avoided. AD felt that because of this LPN’s
Engleberg, I., Wynn, D., & Schuttler, R. (2003). Working in groups: Communication principles and strategies. (3rd ed.) Boston: Houghton Miffon
...and show an open mind to everyone’s ideas. I’ve found that this makes for a lighter and more fun environment and we’ve shown success in completing our task. Most times I’m put into groups, I don’t know the other people very well. This is common at school with my classmates. I’m used to having no leader in the group and everyone fighting to have their ideas chosen. Once a leader was chosen in the group we started discussing openly everyone’s ideas with the chosen leader voicing their opinion on which idea to choose and why. Usually when it comes to my friends I take the leadership role and make an try to hear everyone’s opinion before making a decision. I believe that for a team to find success and reach their goal someone needs to take leadership and voice an unbiased opinion. The team needs to hear everyone’s ideas and choose one based on which will lead to success.
But, remember that verbal communication is not the only form of communication. Your nonverbal communication can say a lot to the receiver (i.e. body language. Use supportive messages rather than defensive ones to be more productive. Any conflict can be resolved through correct and effective communication.
In my experience and in this small group project I would be one of the more vocal people. By avoiding intimidating or shutting anyone out, it is important to have each person brain write to avoid any hesitation from others. In my current small group, we partake in electronic brainstorming. Each of us sat down at a computer and found articles that we thought was best fit to the solutions to the problem. After finding our articles we then posted them to google docs where we are now in the process of evaluating them. This makes it easier for everyone to find articles that connects to them. When we tired of thinking of new ideas we take a brake and talk about each other’s lives. I like to as all my groups what we plan on doing over the weekend and we also do it in our class when (Dr. Davis) asks us how our weekend was or even what is happening this weekend, giving us a break from thinking about school related items so we can start fresh. Brainstorming is important to do and is the best way to come up with the best
Non-verbal communication doesn’t involve words, but is a powerful form of communication. The way your body language is tells the other party whether or not you are receiving their message or just listening. When your nonverbal behaviors align with the words you’re saying, they indicate to the person you are communicating with that you are trustworthy. When non-verbal behaviors do not align with your message it sends mixed signals on what you are trying to convey. When communicating in business it is imperative that you are conscious of your own body language and nonverbal cues as well as that of
Johansen (2012), described conflict as a perceived threat to a person’s “needs, interests, or concerns” (pg. 50), but in the workplace, it may become more complex. This is due to the mixture of different emotions and perceptions of each individual. Johansen (2012), explained that healthcare teams usually handle responsibilities and roles that often overlap. Unclear communication and differences in perceived situations is one of the main reasons why conflicts occur (Johansen, 2012). The article then presented a case scenario between a nurse manager and direct care nurse in an emergency setting. This example showed how conflict arose between team members because of their different perspectives about the daily assignment on the floor. While conflicts will continue to be present in the workplace, the ones that are handled in a profession way, “results in improved quality, patient safety, and staff morale, and limits work stress for the caregiver” (Johansen, 2012 pg.
My perception of myself as being introverted and lacking confidence shows in my behaviour and mannerisms during communication with others. In my everyday life I show signs of nervousness while engaging in conversation or other types of communication. For example, I avoid confronting others because of uncertainty of the situation that may arise following confrontation. My nonverbal communication suffers in some areas because of my self-concept as well. In feedback I received during the lab activity “speed dating”, I need to work on making and maintaining eye contact and keeping open body language. According to Belcher, eye contact is especially important because it can either reinforce or diminish our verbal communication (2014). Another common comment was that I need to work on trying the “confrontation” skill. This is consistent with my own observations. Feedback from seminar activities states interpersonal communication skills I am good at include active listening (clarifying and repeating what someone has said), asking open ended questions, and making sure the “client” knows I comprehend them. In communication with others, I need to work on my nonverbal communication cues. However, I am able to engage in active listening, and convey a good understanding of what is being said to