Ethical Dilemmas And Conflicts In Health And Social Care Case Study

Day to day, health and social carer are in touch with legislation, policies and procedures. The aim of the social carer is to provide a qualitative service to the individual. This case study will consider how principles are implemented in the work setting. How policies and procedures protect the client as well as the service provider. What kind of ethical dilemmas and conflicts can arise by providing support or care, in health and social care service. In this essay there will be a lot of examples based on a real case regarding the workplace. Some parts of the essay are fictitious, to underpin the impact of the service provider to the individual. To protect the client; the name is changed as well as other data’s.
Thirty one year old Sarah, mother

Sarah feels not understood and she is disappointed. Furthermore, Sarah likes to refuse help now from the family supporter. This situation shows a typical ethical dilemma and conflict that can arise by providing care to user of health and social care service.
As a professional Rose should react in a completely different way. Rose body language damaged the “relationship” between service user and service provider. Normally Rose must put her own principles and thoughts away and look about the needs of the single service user (Sarah). In a situation like this it is hardly difficult again to build up trust between service user and service provider.
In that case it would be better for Sarah wellbeing, if she gets a different family supporter who has more experience to deal with sensitive situations. Furthermore Rose should be trained in association and should learn about the different theories which are helpful in providing support with

Rose is still not aware that her very own believing damaged the” relationship” between her and Sarah, which has negative repercussions on Sarah’s depression and wellbeing. The positive aspects of Sarah’s case are the inter – professional work between different service provider; Sarah gets still support from Healthy Minds which works closely together with the local GP and Family Action Centre. The team from Healthy Minds recognised the negative impact on Sarah’s case and the career passed this information to Rose manager. By evaluating the effectiveness of inter- professional working, the conclusion is; “When conflict does arise, there are a number of approaches that can be taken to manage it. The choice of which approaches to use, such as collaboration, compromising, accommodating, competing or dodging, will depend on the nature of the conflict. The choice of approach to managing the situation will make a great deal of difference to the potential outcome of a situation “.According to (Leadership, Management and Team Working in Nursing, Shirley Bach, Peter Ellis,