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The effect of advertising on consumer behavior
The effect of Advertising & Promotion on Consumer Behaviour
The effect of Advertising & Promotion on Consumer Behaviour
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This essay will focus on exploring the following topics:
1. Cause related marketing
2. Cause related marketing within the charity sector
3. Cause related marketing within the (RED) campaign
4. Customer behaviour
5. Customer behaviour within the charity sector
6. Customer behaviour within the (RED) campaign
Cause related marketing will explore this type of marketing, its adversaries and opponents. It will also explore the phenomenon of charity related products within this type of marketing.
3.2 WHAT IS CAUSE RELATED MARKETING?
CRM is defined as marketing involving a cooperative effort of a “for profit” company and a non-profit organization, resulting in mutual benefit. CRM is different from corporate giving as it is not necessarily a one-time donation and is not tax deductible.
CRM was first seen in a campaign in 1976 through the partnership of the Marriott Corporation and the March of Dimes charity. (http://bruceburtch.com/casestudies.html) The Marriott’s overall objective of this partnership was to create major publicity and marketing awareness for the opening of their 200-acre family entertainment centre, Marriott’s Great America in Santa Clara, CA. They wanted to have over 2 million visitors in the first year of their family center. The March of Dimes saw it as a way to increase awareness and fundraising for their pledge walks in the western states region of American by the end of the deadline. The marketing campaigns was launched in 67 cities, in 17 western states offering participants the chance to win trips to Great America Centre for the walker who brought the most sponsorship in by the deadline. An additional perk was that the winners could bring 100 of their friends with them to the opening of Great America;...
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... Cooperative sales promotion: An idea whose time has come. The Journal of Consumer Marketing,3(1), 15–33.
Varadarajan, P.R., & Menon, A. (1988). Cause-Related Marketing: A coalignment of marketing strategy and corporate philanthropy. Journal of Marketing, 52(3), 58–74.
Williams, Brian. (2006). Bono, bobby shriver hope americans see red. MSNBC, Retrieved from http://www.msnbc.msn.com/id/15253887/
Yin, R.K. (2003). Case study research: Design and methods (3rd ed.). Newbury Park, CA: Sage Publications.
Yin, R. K. (1984). Case study research: Design and methods. Newbury Park, CA: Sage.
WEBSITES
(2010). Retrieved from http://www.buylesscrap.org/
(2010). Retrieved from http://www.theglobalfund.org/en/
(2010). Retrieved from www.kitchenaid.com
(2010). Retrieved from http://www.joinred.com/
Product red fact sheet. (2006). Retrieved from http://www.joinred.com
Cacija, L. N. (2013). Fundraising in the Context of Nonprofit Strategic Marketing: Toward a Conceptual Model. Management: Journal of Contemporary Management Issues, 18(1), 59-78. Retrieved from http://search.proquest.com/docview/1418199977?accountid=12085
The purpose of this case study is to investigate and bring new insight to situations and behaviors within an organization. Case studies are learning tools which utilize social science research to identify and resolve individual and organizational challenges (K. Mariama-Arthur Esq., 2015).
Creswell, J. W. (2009). Research design: Qualitative, quantitative, and mixed methods approaches (3rd ed.). Thousand Oaks, CA: Sage Publications.
Marketing has earned its place in the not-for-profit world. But marketing and development are not the same. Marketing is about exchanging goods and services for money. Development is about relationships — it is not about money.
Ferrell, O. C., & Hartline, M. (2012). Marketing strategy, text and cases (6th ed.). Stamford, CT:
From this case study the analyses are made on the following questions asked. The Questions that are asked are following:
Marshall, C, Rossman, Gretchen B, (2006). Designing qualitative research, 4th edition, Thousand Oaks, California: Sage Publications.
The shoe brand, TOMS, asserts that when a purchase of a product is made, they will help someone in need. This is the concept of “one for one” that represents the company. The quote from “The Soul of Modern Men Under Socialism,” by Wilde, explains that the solution is to make charity unnecessary by changing society so that poverty does not exist. This proves the point that organizations use acts of charity to earn more rather than actually donating, hoping to make consumers “feel good.” By casting the companies’ own words in a new light, the author uses their own advertising against them, with undeniable examples, and backs it up with quotes from an educated, socially conscious and well-respected
KOTLER, P. AND ZALTMAN, G. (1971). Social Marketing: An Approach to Planned Social Change. Journal of Marketing, Volume 35, July 1971.
Marketing professionals create, manage and/or enhance brands in order to create or bolster demand for the product. A successful marketing plan will help assure that consumers look beyond just the price or function of a product when making a purchasing decision, in part, a well planned marketing effort will create a “feel good” association about the product the consumer is about to purchase (Petty) A key part of a career in marketing is to understand the needs, preferences, and constraints that define the target group of consumers or the market niche corresponding to the brand. This is done by market research. This is accomplished through market research, essentially using survey techniques, statistics, psychology and social understanding to help gather information on what consumers want and/or need, and then designing products, or services, to hopefully meet ...
Richards, K., & Jones, E. (2008). Customer relationship management: finding value drivers. Industrial Marketing Management, 37, 120-130.
Today’s brands want to seem more ethically conscious to persuade consumers in a number of ways and it begins with ethical branding. Whether it is social ethics or environmental ethics, brands are perusing a firm hold in the market in this new age of ethical consumerism. For example, PepsiCo is actively branding itself as ethically conscious. Using a multitude of strategies, whether it is its Global Code of Conduct where it creates a culture within the company and its employees to set ethics as a company goal, or its environmental practices to increasingly reduce its carbon footprint. This has led to PepsiCo to attain many awards in different aspects of corporate ethics. Thus, well establishing itself in this new type of market. This not only limited to PepsiCo, many brands pursue these practices. Also, many use icons on their products or advertisements to show their conscious efforts to certain issues. For example, Cruelty Free companies not supporting or practicing test on animals. Which suggests “by purchasing products solely from Cruelty Free companies, you’ll be helping to end cruel test on animals.” These are a few of many methods of ethical branding used today to adapt to and even thrive in the ethical consumerism
Customer relationship management or CRM for short is a model for managing a company’s interactions with current and future customers. When CRM is utilized correctly it will increase profitability and customer loyalty, which are both very important to an organization. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Customer relationship management is very important in many ways to help a company become and stay successful. CRM can help businesses gain a competitive edge through communication, marketing, gathering customer information, social media and mobile technology. Customer relationship management is a continually evolving domain and now social media technologies have revolutionized the way businesses and consumers interact. (Choudhury & Harrigan, 2014) There are many benefits that come with implementing customer relationship management.
...chniques and procedures among those associated with quantitative or qualitative research. A literature review, which included document analysis, was used to answer sub-questions one, two and three. A model building approach was suggested to answer sub-question four. In addition, the study uses a case study as a proof-of-concept. The use of a case study is a qualitative empirical study to strengthen the research validity. Since the research methods directly responding to the research questions (Literature review and Model building) make use of textual data, we classified this study as a qualitative study. Table 3.1 below summarises the classification of this study in terms of the dimensions discussed above.