Case Study: The Spectrum Behavioral Health Staff

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Background The Spectrum Behavioral Health Staff is consistently committing significant mistakes. That is because of misleading information are constantly given to them. This situation is causing frustration and low levels of job satisfaction among staff members. As a consequence, more and more employees have been resigning from their positions. I have observed, that the company policies and general operations are significantly inconsistent, making it challenging for senior employees to put into practice what they have learned during their training process. I have also observed that new hires are usually trained by multiple senior employees during busy office hours, which in fact can be causing misleading information and confusion. These problems

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