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Importance of ict in banking industry
Review of literature on banking sector in india
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Introduction: BFSI Sector
After the nationalization of banks in India, BFSI division has been developing at a rapid pace and catering to the needs of various segments of the society. Lately, the Banking Sector has been making use of the information technology as a platform to scale up the business. Liberalization and Information innovation has pulled in numerous foreign banks to India, accordingly opening up new markets, new products and effective conveyance channels for the banking sector. Banking sector plays a very important and crucial role in the development of Indian Economy. With the use of technology there had been an increase in penetration, productivity and efficiency. Apart from increasing the cost effectiveness it has also helped in making small value transactions viable.
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Cashpor provides microfinance services in Uttar Pradesh, Bihar and Chattisgarh using the Grameen Bank Model of lending. Cashpor has a network of 341 branches spread across 31 districts as on December 31, 2013.
Key Performance Parameters:
• Cashpor is one of the fastest growing MFI with assets worth Rs 554 Crores as on September 30,2013.
• Cashpor has maintained about 40% business growth over the past few years.
• Cashpor has been ranked 6th in the latest CRISIL rankings of MFIs in India.
Products/Services offered: Cashpor follows a Dual lending model- Direct Lending and lending under the Banking Correspondence Model in which Cashpor acts as a sourcing agent for the banks and the loans are originated directly in the bank books. Cashpor also offers health education, financial literacy, scholarship,community health facilitator training programs and insurance products.
Markets & Customers: Cashpor provides microfinance and other credit services to below the poverty line women in Uttar Pradesh, Bihar and
As a massive provider of consumer goods in India, Hindustan Lever Limited (HLL), is attempting to penetrate the rural markets where there is a massive opportunity for growth. HLL’s current operating sectors are becoming increasingly competitive and crowded. Their best opportunities now lie in developing new markets and rising to the top of that market. They are attempting to do this with a program for developing entrepreneurs, named Shaktis. Met with initial success the program now needs to grow without increasing costs.
All business activities require finance to establish itself physically in a location and to fund daily activities of the business. This money can be acquired in two ...
Initially the bank’s core banking system was product oriented, but the need of the hour was to develop a customer oriented system, because the challenge is to build customer loyalty, cross sell, and enhance repeat business.
The complexity financial behavior of the customer from time to time required bank's to enrich the product line and services with IT reliability as key success factor. In today environment every process in the bank is using IT in order maximize profit and reduce cost, or in the other word reach optimal efficiency.
The aim of the bank is that the customers posses an optimistic relationship with bank, and experience that the staff is completely knowledgeable, practical as well as friendly. The bank tries that the customers will become the advocates, reflects the service that they experience from the bank. About 60 per cent of the customers are satisfied with the provided services, but the bank still want to recover the service that they offer and the uniformity with which they offer it comparative to the peers. The bank plans the strategy and accomplishes this plan by reinvigorating the sales and tune-up program across the working group, improves the customer commitment by spending in the people, and ensures that the bank easily do the business by fulfilling many simple requests, and also provide a value to the money, products as well as
The function of IT has been one very important way in which financial services firms have sought to contain their costs. For example, in commercial banking the application of successive generations of computerisation since the early 1960’s has dramatically reduced the size of ‘back-office’ staffing, while the growth of expensive paper-based systems for money transmission (cheque and credit clearing systems) has been curtailed by the development of paperless computerised payment systems such as BACS (Bankers Automated Clearing System) in the UK and the development of EFTPoS (Electronic Funds Transfer at Point of Sale) systems. The role of information technology has grown and changed continuously in the banking sector. The banking industry has used IT to enable increases in the volume of transactions as well as the development of new products; applications have ranged from back-office (check and accounts) processing, mortgage and loan application processing, and the electronic funds transfer to more strategic innovations such
Overall, microcredit has helped millions of people around the world and it continues to have a great impact on poor people, informing them that all they need is a little ‘push’ or start-up money to begin creating a better life and subsequently a better community. Each organization has its own goals and purposes depending on the country where they reside as well as different challenges that have appeared. Microcredit is helping poor people and small business owners to better themselves as well as to their families and have their time, skills, and ideas utilized in an effective and positive way.
The management of cash is essential to the survival of any organization. Managing an organization’s financial operation requires knowledge of the economy and ways to maximize revenue. For any organization to operate on a daily basis adequate cash flow is required. Without cash management the organization will be unable to function because there is no cash readily available in case of inconsistencies in the market. Cash is also needed to keep the cycle of the company’s operations going.
So introducing all the new technologies used in other industries will help the HSBC to have a one step edge on other banks , new apps , easier access , better software that drives all machines in the bank ,making life easier also will attract all people who wish for the best expriance available in the market, also will help the bank itself better see and organize more plans for the future and supervise the industry of banking. In the end it will put the bank in favor of the eyes of the users and give the superior edge
The banks mobile banking is aimed at low-value transactions where the speed of completion of the deal is the key, and mobile payment has a very exciting potential in the northern region of Bangalore, due to low infrastructure requirements and a rapid increase in the spread of mobile phones. Services covered by this product include account investigation, money transfer, recharge phones, change passwords and pay bills provided by banks.
Banks sector is playing an important role in economies. The banking industry, as the classic and the most influential of financial intermediaries, facilitates economic operations. Financial sector in the worldwide country has been changes over these years by looking the changes of financial structure environment and economic conditions. Thus, banks are a very important point to financial system and play an important role as control and contribute growth to the economic sector.
Different cards: Cashless transactions are generally carried on by maximum people through their debit and credit cards, like master cards, visa cards etc.
At present , the total Internet users in the country are estimated 9 lakh. However, it is expected to grow exponentially to 90 lakh in 2003. Only about 1 % of Internet users made online banking in 1998. This increased to 16.7% in March 2000 . The growth potential is , therefore , immense. Other incentives offered by banks discourage customers from visiting physical branches , and therefore are 'hooked ' to the comfort of the armchair banking. The ease of access to their accounts from anywhere in the world using a personal computer with Internet access, is particularly fascinating for High Networth Indians and non-resident individuals who have several bank accounts.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
There is a strong correlation between literacy rate and access to finance as could be observed that the states with the lowest literacy rate also has the least access to finance. For instance, Lagos state (Southern) having 181 MFIs with 95% literacy rate, as compared to Katsina state (Northern) having 4 MFIs and 29.6% literacy rate. (MIX Market,2012). South Nigeria has considerably more MFIs than the North. The state having the second most MFIs with 68 is Anambra and it is also located in the South. (Abraham, H and Balogun, I.O. 2012). With a greater number of microfinance institutes, in this case South Nigeria, the accessibility of microfinance increases. Improved access and efficient provision of savings, credit, and insurance facilities can enable the lower income to manage their risks better, build their assets gradually, develop their micro enterprises, enhance their income earning capacity and possibly enjoy an improved quality of life. The accessibility to microcredit and the benefits from its profitable usage also increases the capability of households to spend more on education of children, which will alleviate future poverty.(Aideyan, O, ). Therefore, microfinance operators and clients are mostly concentrated in the southern region of the