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2 views of corporate social responsibility
2 views of corporate social responsibility
Nature and concept of corporate social responsibility
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Today, Mattel’s brands include Barbie, Hot Wheels, Monster High, WWE, Disney Princess, DC Universe, Matchbox and Mattel Games (Mattel, 2014). Barbie is still among their top rated brands, which now followed by their Monster High doll collection (Mattel, 2014). For the last six years, Mattel has been named one of FORTUNE Magazines “100 Best Companies to Work For” (Mattel, 2014). Additionally, Mattel was named one of Corporate Responsibility Magazine ‘s “100 Best Corporate Citizens” and a 2013 “World’s Most Ethical Companies” by ethisphere.com (Mattel, 2014). There are 30,000 people employed by Mattel, and their products are sold in over 150 nations (Mattel, 2014). Mattel’s strength is in its established brands. Barbie and Hot Wheels have both been around since the 1960’s (Ferrell & Hartline, 2011). These two brands are known around the world and provide for about 65 percent Mattel’s profits (Ferrell & Hartline, 2011). Weaknesses were found in Mattel’s global manufacturing structure. Mattel has always strived to set standards for responsible manufacturing (Ferrell & Hartline, 2011). However, the checks and balances were not set in place to detect flaws in their system (Ferrell & Hartline, 2011). Because of this, they came upon troubled times when lead paint was found in their toy products (Ferrell & Hartline, 2011). Mattel has opportunities in the technology sector. They have already made strides to leverage their established brands with websites for children, such as Barbie.com and HotWheels.com (Ferrell & Hartline, 2011). There are several threats to Mattel’s business, including increased competition in the doll market. They even found themselves in a legal battle with one of the top Barbie competitors, the owners of Bratz... ... middle of paper ... ...t message out to the public and combat the negativity. For instance, focusing on the fact that Barbie has successfully tried almost every career, rather than showing off her impossible figure in a smutty magazine. References Aguilera, R. V., Rupp, D. E., Williams, C. A., & Ganapathi, J. (2007). Putting the S Back in Corporate Social Responsibility: A Multilevel Theory of Social Change in Organizations. Academy Of Management Review, 32(3), 836-863. doi:10.5465/AMR.2007.25275678 Campbell, J. L. (2007). Why Would Corporations Behave in Socially Responsible Ways? An Institutional Theory of Corporate Social Responsibility. Academy Of Management Review, 32(3), 946-967. doi:10.5465/AMR.2007.25275684 Ferrell, O.C. & Hartline, M. (2011). Marketing Strategy. 5th edition. South-Western/Cengage Learning. Mattel (2014). Retrieved from http://corporate.mattel.com/#&panel1-1
Mattel wants to improve their execution of the existing toy business and globalize their brands; extend their brands into new areas; identify new trends, create new brands, and enter new industries; develop people and improve productivity by simplifying processes and maintaining customer service levels. Mattel wants to make a positive impact in children’s lives around the world by using unrivalled creativity and innovation to create high-quality toys that will be loved by children and trusted by parents.
In 1945, Ruth and Eliott Handler founded Mattel – one of Americas leading manufacturing companies of today. The idea for the Barbie doll was conceived when Ruth watched her daughter play with adult paper dolls. She noticed the importance of being able to change the doll's clothes, and decided to create a three-dimensional fashion doll, naming her Barbie after Barbara (her daughter). At the time, the toy market was dominated by baby dolls and toddler dolls. Barbie was a new conception that became a worldwide hit. Since her debut in 1959, Barbie has remained one of the most popular toys of all time. There are two Barbie's sold every second, and more than one billion dolls have been sold around the world (Maine, 2000, cited in Slayen, 2011).
The creation of the Mickey Mouse character marks the beginning of a long journey to bring high quality family entertainment to the adoring Walt Disney fans. The company utilizes many industries to bring high-quality family content to the customers, from motion pictures where it began, to television, live productions, theme parks, cruise ships, and much more. The early acquisition of ESPN demonstrates the company’s commitment to providing entertainment for the entire family. Additionally, as the company has seen the technology trends continuing to push forward, The Walt Disney Company has been sure to join the innovative industries that are drawing the consumer’s attention at this time. Most recently, the acquisition of Maker Studios, a company that produces online videos that is a prominent fixture on YouTube, has brought the company further into the technological realms. Previously, acquisitions of companies such as
Barbie is the figurehead of a brand of Mattel dolls and accessories, including other family members and collectible dolls. Barbie has been an important part of the toy fashion doll market for over fifty years, and has been the subject of numerous controversies and lawsuits, often involving parody of the doll and her lifestyle.
After a trip to Germany, Ruth Handler, the co-founder of the Mattel toy company, was inspired to create the Barbie doll. During Handler’s time in Germany, she discovered the Lili doll. This specific doll was intended for adult males, due to the doll’s wardrobe. Typically, the Lili doll was dressed in lingerie or swimsuits, portraying the image of a sexy young woman. After Handler learned about the Lili doll, she began to realize that her daughters did not have a doll that was not a baby figure. She believed the toy industry was training young women for what was customary, being a mom. Through Handler’s realization, the Barbie brand was created, in an attempt to change the toy business.
An organization’s Corporate Social Responsibility (CSR) drives them to look out for the different interests of society. Most business corporations undertake responsibility for the impact of their organizational pursuits and various activities on their customers, employees, shareholders, communities and the environment. With the high volume of general competition between different companies and organizations in varied fields, CSR has become a morally imperative commitment, more than one enforced by the law. Most organizations in the modern world willingly try to improve the general well-being of not only their employees, but also their families and the society as a whole.
... not be capable of walking around or holding her head up. However, this has not stopped women from trying to emulate her, leading to eating disorders and plastic surgeries. Barbie is also an icon of racial insensitivity. Mattel, Inc. has produced at least two Barbies with negative connotations in their name, such as “Colored” and “Oreo.” Additionally, their new “ethnic” line consists of Barbies from across the globe that fulfills a number of stereotypes. Lastly, Barbie encourages goals that are, for the most part, unobtainable. She is a doctor, surgeon, and jet pilot among many other professions, but also encourages stereotypical domestic activities like baking and cleaning. Barbie, a doll manufactured by Mattel, Inc., encourages an unrealistic body image, racial insensitivity, and contradictive goals, and it is having a negative influence on young girls everywhere.
It is evident that Mattels core focus has changed considerably- especially when compared to their focus prior to the first recall. It is evident that Mattel now focuses its attention on doing the right thing for “regulators, retailers, customers and suppliers ahead of damage control or profits.” (Hurley, 2012) In doing so Mattel has built credibility around its supply chain risk management capabilities and regained the trust of the general public as well as that of other stakeholders. (Deschene, 2007)
One of the key factors of the successful diversification is the very strong branding of the name Disney. That the name was famous after the success in the early years made it among other things possible to go into the theme park industry. Evaluated isolated, the theme parks was a success. But when also accounting for the synergies created, the decision to go into this industry was a huge success. It has created a spiral of synergies, where the characters in the movies get more popular due to the parks, as well as the fact that when people are visiting the parks they get stimulated to buy the merchandise. This is just one example of the synergies that exist in Disney. When Michael Eisner took over control in Disney, he kept focusing on same corporate values as earlier, which are quality, creativity, entrepreneurialism and teamwork. These values have been preserved despite of the size of Disney, and are an important factor in sustaining and building the Disney brand.
One day, as Ruth Handler watched her daughter play with paper dolls, she noticed that often the dolls were put into adult scenarios, such as grocery shopping, working, et cetera (“The Creation of Barbie”). As most dolls in this era, the 1950’s, were either babies or small children, Handler got an idea: what if she created an adult doll (“The Creation of Barbie”)? So, she drew up a design for one, and she named her Barbie, after her daughter, Barbara (“The Creation of Barbie”). Then, in 1959, Mattel, a huge and very popular toy company, picked up the idea (“The Creation of Barbie”). Barbie made her first appearance in New York, at the annual toy fair (“The Creation of Barbie”). That year, 351,000 Barbie dolls were sold, which was a sales record in America (“The Creation of Barbie”). Today, Barbie continues to be the most popular doll in the world, with two sold every minute (“The Creation of Barbie”).
It may seem trivial and go unnoticed to most, but by assigning Barbie a real career, people are able to identify with and recognize her. The marketers also provide Barbie with a life other than modeling, such as friends and a home. The Ken doll, which is commonly known as Barbie’s boyfriend, makes her appear more real to the audience. Girls are able to identify with the idea of a boyfriend, which makes the notion of Barbie seem more realistic and desirable. The same idea is applied to the many friends Barbie has been accompanied by over the years. Lastly, and perhaps most famously, Barbie, like almost all of the girls who play with her, have a home. The Barbie Dream House is just another clever way her marketing team has presented her to society as a real person. Humanizing Barbie, and portraying her in such a manner makes her more attractive to potential buyers. The girls who engage in play with dolls do not want merely a doll; they desire something they can relate to and envision in the real world. Imaginative play is a large portion of childhood, and the ability for children to posses a doll like Barbie , who represents a real person in society, is extremely valuable. The use of social constructionism in the marketing of products such as Barbie is both brilliant and effective.
Top managers should be reminded that they are ultimately responsible for the quality of a product and the company. Quality management is one of the keys. By defining quality in operational terms, understanding the costs and benefits of quality, recognizing the consequences of poor quality, and recognizing the need for ethical behavior (Stevenson, 2012), will lead to a more productive operation. If Toys, Inc. specifically doesn’t want to hire additional positions to inspect quality they could outsource to a company such as SATRA whom from its website states, “SATRA can assess the risk of injury from a toy, as well as carry out analysis for the presence of restricted metals such as lead, chromium and mercury(2015).” Quality is the ability of a product or service to consistently meet or exceed customer expectations (Stevenson, 2012). Quality when it comes to manufacturing of toys especially those that have moving parts also brings in safety concerns. “Market watch officials and technological experts have warned parents to pay more attention to the quality of toys they purchase to better protect their children (Hazell, C 2011).” Parents will associate a poorly made toy, especially one that already knows that it’s poorly made by having a trade-in program as potentially dangerous for their son or daughter. Continuing to have customer dissatisfaction will further question the quality of our product and in turn the safety of our
Ruth Handler, the creator of the Barbie doll conceived the idea of creating a doll after a family trip to Europe where she discovered an adult doll that was a German sex toy. Once she returned to the United States she made a discovery in regards to the toys of young girls saying as quote” I saw these little girls playing grown up and knew that the only dolls available on the market were baby dolls where the child is limited to playing mommy, or toddler or companion dolls where the child is limited to playing with a girlfriend; there was no adult doll with which a child could truly dream her dreams in the early fifties” (Piche). Hence the Barbie doll made its debut through her company Mattel in March of 1959 it not only revolutionized the way women thought of themselves but caused controversy because it did not directly encourage domesticity. When Barbie made her debut in 1959, “she wore a black-and-white striped one-piece bathing suit, black heels, white sunglasses and too much eyeliner
Barbie was created in 1959 and since then has been a popular toy among young girls. Her popularity among young girls has started a debate whether she is a role model. Some see her as the toy she is, however others see her as the reason so many girls develop body image issues due to her unrealistic body.
As Barbie gets ready to turn the big 4-2, it is unreal to think that she has completed her last makeover. No doubt that as time changes and people’s attitudes towards life change, this timely doll will also be forced to adjust to the needs of society. With more than 75 successful careers, her own official website, and a namesake magazine, this little doll has become more than a child’s plaything. Whether we love her or hate her, she will always be a part of us all.