Case Study Chili's

It was a Tuesday night at about 5;30 when I went to explore workplaces. Driving around conducting my thoughts on the best place to analyze work, I decided to go to Chili’s. Chili’s is located 2523 Grand Ave, Laramie, WY. Chili’s has a central location that draws many people days in and day out. On this night in particular, there were more people than usual. There were no wait, but the waitresses and waiters were running back and forth to get the tables set.

Sitting down to eat my chips, I came to realize that the majority of workers were college students (Freshman-Senior). When it comes to waitresses and waiter’s college students fit the job. I had a girl waitress that waited on us this night. One of the first things I noticed was how professional she was. Pollak states in his article “Be an expert about your industry” (Pollak 42). This waitress seemed to be in her early 20’s, probably a junior or senior in college. As she approached us it was very professional, she started off by introducing her name and telling her a little about who she is. As a waitress, I feel like it’s important to be engaged with your customers. She was very

professional when it came to talking and interacting with us. She used appropriate words, showed compassion, and seemed really into her job.
In most restaurants, technology is very slim, usually only used for processing payment methods. In today’s day and age technology is on a dramatic incline. Technology is changing the industry of business. Through technology’s complex incline there are so many different things being added to businesses. Chili’s in particular had a little device on the table that was technology based. It was a little tablet that had multiple uses. These uses varied from streaming the internet, paying your bill with the credit card, and playing games. It was a device that could keep kids entertained or make things simple for the waitress. The waitress actually used this device to separate our bills. There was three of us at dinner that night. She was a college student and realized we would like our bills split. For that step she used the piece of technology to do that. The way that technology is advancing it could be a scare for future employees.
Intelligence is a very important aspect of develop when competing in the world works. An important part of being a waitress or waiter is the ability to utilize several different types of intelligence, such as emotional, cognitive, aesthetic, and ethical. The waitress illustrated cognitive intelligence. She was always analyzing the tables that she was waiting on. Through this manner she needed to show instant thinking and take action quickly. She did not use a notebook to take orders, instead she used her memory. Through this act it took a huge effort of thinking and memorization. This gave her an advantage on other waitress and waiter’s that weed a notebook. She showed that she cared about our orders, and how she wanted to get them right. She adapted to the difficult tasks that she needed to partake in, in order to be an elite waitress.
Being a smart, compassionate, and engaged, worker is imperative in order to survive in the work field. Demonstrating skills like that will give you an edge on other employees. In this day and age, it’s about the hustle. Hustle can be described as an everyday grind that allows one to strive. The work field is changing vividly as technology is the main instigator because of this. In order to be successful as an employer adapting is going to be a vital. With the rise of technology being as effective as it is, human physical work still needs to be the main component of an efficient work field.
As technology is advancing there is still advantages of having human physical work.

According to Bryn and McAfee “ The New Division Of Labor was by far the best research and thinking on this topic when it came out in 2004, arguing that pattern recognition and complex communication were the two broad areas where humans would continue to hold the high ground over digital labor” (McAfee and Bryn 188). This a huge piece of evidence that supports how human labor differentiates from digital labor. Humans recognize things that computers can’t. Humans think totally different; computers are designed to have a tactical acuity. (McAfee 190). The chess example was a key component illustrating why humans are such an important role in the work field. Although computers have their advantages, humans have the basic steps for success in the work

field.

As this idea of the “New Economy” coming into place, the work field needs the skills that us humans have industrialized from the beginning when there was no technology. Rose states “The other notable thing about this story is that, as in a morality tale, there are the damned and redeemed, the client and
the virtuous. Old economy workers, unless they can be retrained and up-skilled, are the problem, as are younger workers coming in the door without the requisite hard and soft skills. These workers are not only the losers in their own economic lives, they also collectively weaken our national position in the monumental context of the global economy (Rose 35). The skills that have been embedded and taught all the way from the 20th century needs to be cooperating in this technology based economy today. The technology base economy can only survive for a while. With new generations coming up (millennials) they need to have the identity that the old economy had. The essential skills are very important to have a stable economy. With the new technology you can see the deflates in it. The economy is starting to rely more and more on just technology. With the skills of the old economy, not only could it turn this destructed world around, it could expand job opportunities in general.
Intelligence is vital in the work field. Technology is set on a fixed mindset as humans have a growth mindset. Rose uses this idea of cognitive intelligence. Humans approach work with intelligence and cognitive is one of the most important ones. Rose says “Hand and brain became one in applying knowledge, solving a problem, making an aesthetic judgment” (Rose 36). Technology doesn’t have the aspect of hand and brain; therefore, humans will play this significant role in today’s work field. Humans can expand on technology by using physical work. There are no limits to what humans can do as technology has many limits.
In the technology world a software has never been able to create a good software. In other words, ideation is a very important component in society. Ideation in its many forms is an area today where humans have a comparative advantage over machines (McAfee and Brynn 191). Machines in general lack innovation and creation. McAfee states “Ideation, creativity, and innovation are often described as thinking outside the box, and this characterization indicates another large and reasonably sustainable advantage of human over digital labor. Computers and robots remain lousy at doing anything outside the frame of their programing” (McAfee and Brynn 192). Technology can only benefit society and the economy to a certain extent. When it comes to humans, there are no limits, the way the brain works, it has so much potential for creativity, innovation, and ideation.
When it comes to the human body and the way it works, there is an unlimited amount of potential that will benefit society. Physical labor is one of the key components of a functioning economy and society. As technology advances there is still room for physical human labor. Technology may be a tool that the work filed can use, but there has to always be room for humans. Technology will never be the main component of work due to the ideation that humans bring to the work field. With this being said, technology will always be a tool, but human labor will always be a vital piece in an efficient work field.
As a high school student my job was to mow lawns each summer. My brother and I had to mow up to 10 lawns a week, making 50 dollars a lawn. It was a great job for part time. After observing other work, I have noticed how important physical labor is. Observing Wal-Mart, Chili’s, and hair cut salons, each business required physical work. Technology is on the up rise, and many think it will eventually take over the workforce. I’m here to tell you that there is no way this can happen. Not only is physical labor required for a functioning economy and work field, it’s required to teach the future generations values and ethics. Through mowing lawns, I have learned how to manage equipment, be responsible, develop a work ethic, etc.… Technology can be a tool to help physical work, but it is missing the components of developing society with the right ethics and values. Physical labor is the basic building blocks to a bright future. For future generations, I feel as it’s a must that one goes through some sort of physical work. It’s such a beneficial tool to develop so many key components that one needs in life. The assumptions above can correlate great with our previous readings in class. Each author Roberts, Rose, McAfee and Brynn, and Brooks and Pollak all demonstrate why humans are such an important aspect to the work field. Through these readings its taught me that Psychical labor will always be a key role in a functional society and economy.