The purpose of this paper is to examine the Heritage Valley Medical Center case study. The paper will start off with a brief background of Heritage Valley, along with a summary of the major problems and issues faced there. Next, the author will explain the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author will then identify the strengths and weaknesses of Heritage Valley and offer to select the best alternative and recommended solutions, which will be followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended solution. For the past 20 years, Heritage Valley Medical Center has always been known for their outstanding …show more content…
When the managers and staff were questioned during the meeting, there seemed to have been a lot of negative views towards minorities. Whether or not the staff has their own personal views, they need to remember that quality of care and patient satisfaction are their goals. A secondary issue that comes into play is the lack of diversity within management. According to the text, it says that 85% of management consists of Caucasians, while there are only 2 African American managers and only 1 Hispanic manager and 1 female manager (Buchbinder & Shanks, 2011). This could lead to a major problem because they will not be able to connect with the amount of diverse patients that are coming in since they do not provide multilingual services. The role that was chosen in this situation would be the Vice President of Community Relation and the reason it was chosen is because of the desire to try and correct the situation. My job would be to address the situation with the medical centers executive team and try to explain the attitudes of the hospital staff while also trying to come up with a solution (Buchbinder & Shanks, 2011). One advantage to this role is bring an understanding of why the need for a more diverse population within the medical center is actually the best thing that can happen to the hospital. A disadvantage of this position would be trying to get everyone to see eye to …show more content…
The paper began with a brief background of Heritage Valley and a summary of major problems and issues they faced. Next, the author explained the role that was chosen while addressing the challenges of Heritage Valley and their reasoning in doing so. The author then identified the strengths and weaknesses of Heritage Valley Medical Center Valley and selected the best alternative and recommended solutions, which was followed by a brief description of the evaluation plan that could be used to measure the effectiveness of the recommended
Background Information In implementing a strategic plan for Coastal Medical Center, our consulting team has conducted many analyses and formed numerous strategies in order for Coastal Medical Center to be successful. Such assessments include an internal analysis, external analysis, gap analysis, and SWOT analysis. In conducting these analyses, our consulting team was able to better understand the internal environment, external environment, where the organization currently stands in terms of performance, and the major strengths, weaknesses, opportunities and threats that oppose the Coastal Medical Center. From our inquiry, we will be able to establish a strategic plan that best fits the organization’s needs.
After analyzing the Coastal Medical Center, it is apparent that the employees and staff have no conception of the mission, vision, and values of this health care facility. In addition to this lack of structure, CMC has many projects in the midst of production that lack support of a common goal, employees are unsatisfied with their jobs, the two boards lack ability to agree on strategic decisions for the organization,, and the medical center has a dismal reputation when it comes to quality care.
McClimens, A., Brewster, J., & Lewis, R. (2014). Recognising and respecting patients ' cultural diversity. Nursing Standard (2014+), 28(28), 45.
Hospital A before the merger was a for-profit hospital, relatively new facility, in east side of town. It consisted of 110 hospital beds, 8 of which were reserved for transitional care. Services provided were: general surgery and same day surgery, full-service rehabilitation department and radiology department. Other services included kidney dialysis center, on-site retail pharmacy, blood bank, women’s center e...
The healthcare workforce is suffering critically due to its lack in diversity. As healthcare organizations are growing and the number of patients is increasing, so is the diversity of the patients. There are more minority patients are the number of minorities increase in the United States. The need for minority employees is crucial in that they are needed to help assist patients who have the similar cultural, racial, and ethnic upbringings. There are many barriers in healthcare workforce that are keeping minorities from reaching their full potential to become employees in healthcare, particularly upper-level leadership positions; as patients continue to become more diverse, so does the need of employees.
The University of California – San Francisco Medical Center is one the best hospitals in the country. In 2010 the hospital was the seventh best hospital out of 100’s of others. How does a hospital reach this level of success? A hospital such as UCSF they have to be willing and able to find better and new ways to approach the care for their patients. Superb patient care is only one of the reasons why UCSF is one of the best. The innovative research and the extensive education in the Science of Health at their medical school are more reasons. UCSF Medical Center has been known to specialize in many of areas of medicine but there are areas they are most popular for. They also have many strategic plans that are already being putting in affect to better their hospital reputation and for the coming years.
Hospital Corporation of America (HCA). Staff Analysis Statement of Problem HCA, after following a conservative financial policy since its establishment, has entered the new decade preparing to make some changes in order to realign their financial strategy and capital structure. Since its establishment, HCA has often been used as a measure for the entire proprietary hospital industry. Is it now time for the market to realign their expectations for the industry as a whole? HCA has target goals that need to be met in order to accomplish milestones in the future.
Organizational philosophy commits in establishing a high quality program that will be of distinct benefit to the community, as well as the medical staff. Mission consists of high patient satisfaction, compassion, reduction in medical errors, proper medical decisions, and patient education. For this reason, leadership is seeking the interest and commitment for expansion of a JRU to establish a program that is compatible with goals for quality, cost-effectiveness, and growth within the most efficient period.
From patients not wanting people of color to deliver care to them and patients from different religion having difficulties with the value of care. Healthcare organizations are working tremendously to develop cultural competence in it facilities. An article titled “Why Diversity matters in Health Care?”, defines cultural competence as “the ability of systems to provide care to patients with diverse values, beliefs and behaviors, including the tailoring of delivery to meet patients’ social, cultural and linguistic needs.” Diversity is one important aspect in the healthcare system because different people from different backgrounds, cultures and religions all seek care one or the other. Having this change in the healthcare system will really help deliver the quality of care to all patients. Strengths-based practices that will be effective in helping with healthcare diversity, will be to respect the differences of patients’ cultures and background. Also staffs have to be culturally sensitive about everything associated with the patients’ social identity too. Even with domestic violence that goes on among African American women, a patient who has been abuse can come into the hospital and staff must show respect and treat them as
15. Schwartz, Robert H. & Sullivan, Dale B. (1999, Spring). Managing diversity in hospitals. Health Care Management Review, (2), 51-56.
...cate themselves about different cultures, and entitle minorities to health insurance. Although doctors might not see any issues in their poor relationships with minority patients since they are a minority in the whole population, doctors need to be prepared when minorities take over most of the United States. If minorities keep receiving the same quality of healthcare they are receiving today, the United States will be full of unhealthy people who have no trust in their doctors. The U.S. has many other issues that need to be focused on, and healthcare is one that can be taken care of if doctors and the healthcare industry took the time to work on their relationships with minority patients. It’s time for doctors to stand up and change his or her relationship with minority patients so America’s health can be saved and it can become a healthy environment for everyone.
According to Andrews and Boyle (2016), having a diverse workforce provides a greater satisfaction among employees, which will result in higher retention of employees as well. By hiring a diverse culture within an organization this increases a workplaces economy and becomes a culturally competent organization. Otherwise, a high turnover can be very costly to an organization and the functionality can decrease. Many organizations have developed policies to help recruit and retain people from different backgrounds. When employees feel that they are valued because of their diversity, the employees will feel protected from discrimination, feel that there is room for advancement within the company, and increase employment retention (Kaplan, Wiley, & Maertz, 2011). With the increase of minorities across the nation, having diversity in nurses and healthcare workers to accommodate this diversity also improves the quality of care to the patients while also increasing their health outcomes and satisfaction (Ayoola, 2013). We have learned in the previous weeks that being able to communicate with our patient’s and understanding their culture can positively increase the outcome of the health. Having a diverse staff will also help establish trust and make them feel at ease. However, there can be barriers to having a diverse culture in the
In the healthcare system, it is needed even more. Many healthcare facilities need to have their workforce diverse in order to reap benefits. In the 2000 U.S. Census, African Americans accounted for nearly 12.7 percent of the workforce, that number hasn’t increased exponentially today. Many minorities are underrepresented in the healthcare workforce, which can affect delivery of healthcare. Some benefits that many organizations see from a diverse work environment are: varied ideas, a larger talent pool, reduced discrimination, and more productivity. These benefits can impact the healthcare delivery system by improving quality of care and quality in the
Trinity Community Hospital community health assessment needs was obtained from input the hospital CEO and senior management obtained input from medical staff members and community leaders to develop a vision for the hospital. A five-year plan identified orthopedic, oncology and cardiology services needed to be developed in order to better serve the community needs. A five-year targeted outcome for these services was outlined along with the level of capital investment required to develop these services. Lastly, financial analysis was conducted to determine if sufficient margin will be generated for future growth. A detail analysis of orthopedic service line is included in this paper to determine the feasibility of the proposed service line.
At Mayo Clinic, the organization is driven by the needs of the patient and providing an unparalleled experience through integrated clinical practice, research and education for all patients. Analyzing the strategic plan for Mayo Clinic and identifying and summarizing long-term and short-term plans helps to develop an outlook for the future. “US News & World Report ranked Mayo Clinic as one of the 21 “Best Hospitals” in the United States in 2009” (Jones, 2010, p. 52.), and has been on this list for last 20 y...