Many different quality models have been developed to help organisations
improving quality
Executive Summary
This report is all about quality, quality management models and
recommendations about some advantages and disadvantages. There have
been several key findings in the report:
Quality is important and essential.
Quality is about meeting customer needs, and it is a complex thing
that can help to develop the whole organisation. It is very useful but
time-consuming.
There are various quality management models being used in the world.
Many different quality models have been developed to help
organisations improving quality. The ISO 9000:2000 is a worldwide
based one which provides very detailed documents for the company to
use as guidelines, a certificate could be awarded when all the
requirements are met. Deming’s 14 points are mainly used in Japan and
there are many successful examples such as some Japanese manufacturing
companies. The EFQM Excellence Model is a very systematic model that
has been used widely in Europe; it breaks quality into specific
elements and provides logical links to put them together. There are 9
main criteria and each of them has specific requirements. Moreover,
there is a prestigious award for successful implementation of the
model which is the EFQM certification. However, it is not easy to get.
The EFQM are mainly discussed in the report and compared to Deming’s
14 points.
The 9 criteria have been discussed into more detail in the report with
some comparisons to Deming’s 14 points. The EFQM Excellence Model has
covered and exceeded most of Deming’s theory.
The EFQM model is recommended for the company to adopt while few
disadvantages are should be taken into account.
The EFQM model is recommended for various reasons: First it is a
European model that may offers a chance for the company to compare
itself with the others in the same area. And it is very systematic and
easy to understand. It also helps company to improve continuously and
achieve excellence, and so on. However there are few disadvantages
that must be taken into account, as the model is a complex framework,
it is very time consuming, because it needs a lot of involvements. The
system is also not able to transfer the organisation into excellent
immediately but it helps to identify the areas that must be improved...
... middle of paper ...
...e the goals – expand the business and increase the customer base
by 15% annually over the next 3 years. Through continuous improving
the quality, but also to use the model as a driver for the future
success to the “Excellence” of the business. However, the EFQM model
shouldn’t be the sole quality model to rely on, as there are still a
few problems that must be taken into account, it could be useful to
refer to the other quality models such as Deming’s as well. Most
importantly, the EFQM Excellence Model is a complex framework that
must be carefully planned, implemented and reviewed, and this that may
take a long time to accomplish.
As for the ISO 9000:2000 model, it may be useful for the company to
adopt it as being the fist step before the EFQM Excellence Model;
first because it provides a very specific and detailed documents for
guiding the company, and also because it is much easier to get the
certificate, which will also helps the company to attract more
customers.
Reference
The EFQM website http://www.efqm.org. Last accessed on 06/12/04.
Oakland, John S. (2003) Total Quality Management: text with cases.
Third Edition., Elsevier Butterworth-Heinemann.
ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as
“Sonny’s Blues” is a short story in which the author presents a view on the realities of suffering in Harlem, New York in the 1950’s and how the presence of drugs can greatly impact not only the users, but the ones who care about the users as well. This can be shown through the literary use of setting, character, and theme. Throughout the story, the narrator struggles with trying to reason with the life his brother has chosen and the choices he has made. Sonny struggles to find an identity for himself having to live under the shadow of his brother his entire life. Sonny however finds solace in music which seems to become an escape for him and help him find meaning within himself. The narrator realizes at the end of the story why Sonny had chosen this life for himself.
“These infants were usually happy and cheerful, tented to adjust well to new situations, and followed regular routines for eating, sleeping and toileting,” (Chess & Thomas,1986; Thomas Chess, & Birch, 1968). Referring to Kieran’s report, he readily adapted to the new people and situations in the pediatrician’s office making eye contact, smiling and vocalized to them quite a bit.
“Sonny's Blues” by James Baldwin is told by the narrator, Johnny about his brother and their family. The story shows how the two brother relationship changes over time, while growing up in Harlem New York. Music brings Sonny out of the darkness and show Johnny the light. James Baldwin uses the blues and the imagery of light and dark to showcase, the trials and hardship of the two brothers and Harlem itself.
Sonny is initially characterized as a nuisance with no regard for the future, others, or his own well being, Sonny’s dream is to be a musician, but his caretakers, Isabel’s family, find out that he has been ditching school to spend more time with musicians. The narrator recalls Isabel’s mother’s reaction as “This scared her and she started to scream at him and what came up, once she began...was what sacrifices they were making to give Sonny a decent home and how little he appreciated it” (13). Typically, an unwavering drive to strive for one’s dream is highly respected and appreciated, but this ideal has been perverted by Sonny’s disregard for others. Despite Sonny’s scolding, the reader’s response is more of an agreement that Sonny has gone too far in his endeavors to attempt to become a jazz musician.This, in addition to his drug addiction, characterizes Sonny as a blind dreamer.
At the end of the story, the narrator finally realizes why Sonny should be playing Jazz when he hears him play for the first time at a nightclub. Sonny uses music as an outlet for everything that has happened to him in life, and finds peace in playing Jazz. As Sonny struggles to play “his blues,” the narrator can see that these blues represent real darkness in his life, and that his music is a way for people to find joy where there is sadness. At this point, the narrator can finally accept Sonny and the life he chooses, even if it may come with some risks. His brother’s happiness is what is most important to
The short story “Sonny's Blues” written by James Baldwin, is a powerful example of struggle and sufferings in life when one wants to go against society's acceptable choices. Sonny wants to be a decent musician in an era when it wasn't considered as a respectful profession and wasn't suitable to make a reasonable earning. So he faced a lot of problems in his life before getting recognition as a musician. James Baldwin effectively utilises setting, symbolism and characterisation to convey a man's struggle to achieve his goal against society's norms. Sonny is mainly conditioned by his physical and social environment. To prove this Sonny's life can be divided in four stages before parent's death, living with brother's in-laws family, joining navy and going jail for using and selling drugs, becoming a successful musician.
In “Sonny’s Blues,” Sonny is faced with many adversities and obstacles, but discovers some strength to move past the difficult times he has faced. The narrator of the story who is sonny’s brother shines light on their strained relationship, which is something that bothers both of them. Sonny though finds strength in his passion for music and his overwhelming love for performing, and his eagerness to show how an African American individual can be successful even with tough times.
“Sonny’s Blue’s” is a first-person, point of view story by an unknown and nameless narrator, found to be Sonny’s brother. While on the surface it appears to be a story about Sonny and his decisions, the true depth of the story lies in the brother’s narration, which details how his brother’s choices and ultimate struggles affected the narrator. Ultimately, “Sonny’s Blues” is two stories in one. One provides an in-depth view of brotherhood, family, and the relationship between the narrator and his brother, while on the other edge of the sword, it is Sonny’s story.
The story of “Sonny Blues” emphasizes two brothers building a relationship, having flashbacks, and being there for each other when they need it the most. The story starts off by making mistakes because Sonny starts using drugs and running away from home in Harlem. Then by the end of the story Sonny finds his path as a musician and becomes successful, due to listening to his older brother advice, and chasing for his dreams. Although, the story shares good moments and bad moments it inspires readers to open up their mind by being a good brother or sister to their young sibling. Everything is possible as long as we have that support, and set our self-goals and achieve them.
...t if he opens up to Sonny he would have to open up to himself. And that was scary to him. Only his personal pain over the loss of his beloved daughter makes him understand Sonny’s sorrow. Only then, does the narrator begin to communicate with Sonny and hear his side of the story. He realizes that people who he loves can be gone in an instant and that every moment should be treasured. Only in the end, does the narrator see everything very clear. He sees Sonny’s pain, and his life passing through his eyes. Not only does the narrator see Sonny but he sees himself and it helps him understand what life is about. Through music he understands that love can save them. And there is nothing more important that family.
"It was the summer of 1969: Man took his first walk on the moon. Nearly 450,000 people gathered in upstate New York to witness the historic Woodstock concert. And Doris and Don Fisher opened the first Gap store in San Francisco" (Gapinc.com 2007). Today, Gap Inc. is one of the world's largest specialty retailers, with more than 3,100 stores and fiscal 2006 revenues of $15.9 billion. Gap Inc. operates four of the most recognized apparel brands in the world Gap, Banana Republic, Old Navy and Piperlime. Every day, Gap Inc. looks for new ways to connect with customers around the world, providing value to their shareholders and to make a positive contribution in the communities where Gap Inc. does business. Gap Inc brands have a simple, common purpose: "to make it easy for people to express their personal style" (Gapinc.com 2007). Gap Inc. constantly evolves each brand to better meet their customers' needs through innovative and inspiring design; through convenient and engaging store experiences; and by communicating with people in a way that connects to how consumers live, work and play. Gap Inc. involves total quality management through out policies and procedures. In the following information explains how Gap Inc. uses TQM (total quality management), what made Gap Inc. the way it is today, and implementations on total quality management.
Antibiotics have been vitally important for many years in treating infectious diseases in both, humans and animals. Their discovery was described as the miracle of the 20th century [1]. However the overuse of antibiotics caused the emergence of a new problem, antibiotic resistance.
Kaufman, Roger and Zahn, Douglas. Quality Management Plus: The Continuous Improvement of Education. Corwin Press, Inc.: Newbury Park, California, 1993.
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