Business Case Interview Memo

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Predication: On 03/17/17, Asset Protection Manager(APM) Kristin Catucci contacted APM Jakub Orlando regarding a violation of the Be Safe policy by multiple team members at store 14181. Facts: On 03/20/17, APM Orlando reviewed CCTV Footage to confirm this allegation. CCTV Footage revealed that Shift Leader(SFL) Lauren Leonardi placed her hands on an individual and forcefully tried to push the individual out of the store. Additionally, Customer Service Associate(CSA) Stephanie Jean-Baptiste and CSA Terrence Smith physically tried to push suspected shoplifter out of the store. On 03/31/17, APM Orlando interviewed SFL Leonardi with Store Manager(SM) Vandana Lall as a witness. During the interview, SFL Leonardi stated that a person came to the store and attempted to steal beer but was unsuccessful as CSA Robert Francis grabbed the individuals bag in the aisle and asked the person to leave, which lead the to the individual leaving the store. The same individual came back to the store an hour and a half later intoxicated and verbally indicated …show more content…

During the interview CSA Jean-Baptiste who admitted to grabbing the individual and physically tried to push the individual out of the store. On 03/31/17, APM Orlando also interviewed CSA Smith with SM Lall as a witness. During the interview CSA Smith who admitted to forcefully pushing the suspected shoplifter out from the store. On 04/05/17, APM Orlando interviewed CSA Francis over the phone with SM Lall as a witness. During the interview, CSA Francis admitted to grabbing the suspected shoplifter bag in an aisle, knocking over merchandise in the aisle. On 04/05/17, All the facts of the case were presented to Human Resources Generalist(HRD) Michael Geyer and District Manager(DM) Nerendra Patel. Disposition: On 04/12/17, SM Lall terminated: CSA Smith, Francis, Jean-Baptiste and SFL Leonardi, for violation of the Be Safe

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