Boycott American Airlines Customer Service Analysis

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hurt United. The point is, now we live in a world where YouTube videos can go viral, airlines need to think about how to improve customer service.
Another example of an airline that has suffered from bad customer service practices during the digital age is American Airlines. There are so many dissatisfied American Airlines customers out there that they have created a couple of very active Facebook pages. One is called Boycott American Airlines (https://www.facebook.com/Boycott-American-Airlines-380869227432/?ref=nf) and another is called American Airlines Sucks (https://www.facebook.com/EverybodyHatesAA/).
Whether you believe travelers are more interested in getting the lowest fare or in getting good services, it appears that many airlines believe that customer service practices make a difference because many airlines are in fact introducing new customer service practices. Many of these practices are aimed at the digital services and these practices are being introduced to enhance the travelers experience through all segments of the travel journey.
Now as an airline passenger plans for travel, purchases tickets, and travels, there are several specific customer …show more content…

The rise of airport and airline apps, and the widespread preference among passengers to search for and consume information via their mobile devices, had some people questioning whether digital displays in airports would soon become a thing of the past. Instead, quite the opposite is happening. One example is Qantas, which has launched a service called Qview. It is a digital experience for premium passengers that is enabled by synchronizing electronic devices with the digital displays in lounges. If a passenger is reading a news story on their tablet, for example, it can also be displayed on the digital screen in the lounge, alongside real-time gate and boarding information, meaning all the information they need can be found in one

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