Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Understanding the importance of cultural differences in business
Cultural diversity at work place
Cross cultural difference and business communication
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Culture is a complicated general notion with various definitions. For simplicity, cultures in general refer to a group with which people share general experiences that outlines the way we value life. This may consist of groups that were born into such as sex, tribe, or nationality. For instance, one can acquire a different culture by moving into a new region, by a change in the economic situation, or by becoming incapacitated. When thinking of culture in a broad way, we recognize everyone belong to many cultures at one time. According to Jandt (2000), “culture is also a context. Every culture has its own worldview; its own way of thinking of activity, time, and human nature; its own way of perceiving self; and its own system of social organization”. Culture has also been defined as “that culture constitute that which makes up our way of life, these include our shared values, knowledge, behavior, and expressing of symbolism” (Dobkins, B. and Pace, R. 2003). Also in accordance to a paper titled “diversity in the workplace” (Lopez-Rocha, S. 2007), “organizational management and those in management positions deal with differences in communication on day to day basis”. Majority of these frictions are focused on those diverse styles in communication. Cultures furnish people with methods of thinking such as to see, hear, and interpret the world at large. However, similar words can mean different things to people from different cultures, though they speak similar language. When translating different languages used for communication, there is high possibility of misinterpretation which could lead to an increase in confusion in an organization.
Some cultures see conflict in a positive way while other people see it as something that can b...
... middle of paper ...
...s to assign meaning to the symbols of communication. The context can help recognize to what extent the source and receiver share a similar meaning for the communicated symbols, and an understanding of the culture in which the communication take place, which is being critical for the success of the communication itself. Getting to know about other cultures would potentially help us mirror our own image. There is an opportunity to confront our assumptions about the best way of doing things and through various approaches.
Finally, learning about people from other cultures would become less lonely. Discrimination and label divides us from entire groups of people who may be friends and partners in working for transformation. There is hope and energies that take us on the challenge of enhancing our communities and the world at large when talking with different people.
During the semester we have explored multiple case studies that have had some rather cut and dry solutions. Our final case study features the very grey area of workplace cultural discrimination providing a scenario in which there is possible evidence of several counselors who, during lunch break, are singling out clients of a certain minority and speaking in a highly derogatory fashion about them. In this scenario we are part of the supervisory staff and the counselor who brings us this information has been in the field for half a decade and is the same race as one of the main counselors he has concerns about. That counselor has only a brief amount of experience and this is his first position since obtaining his CSC-AD certification. We
Whether you belong to a certain race, nationality, ethnicity, religion, geographical region or you identify with a certain sex you belong to a particular culture. Culture as define by Shiraev and Levy (2013), “Is a set of attitudes, behaviors, and symbols shared by a large group of people and usually communicated from one generation to the next” (p. ). In other words, we are a product of what has been handed down to us from the generations before. However, culture is evolving and it changes all the time. Hence the reason, no one group has a unique culture, since we are all influenced by each other’s way of life. As a result of this influence, we form relationships with people we know little about and share our values and beliefs with each other. Thereby creating a cross-cultural mix.
“Communicating can be a very complex and intricate process involving the exchange of messages between interactants, both verbally and nonverbally” (2013).When effectively communicating in a culturally diverse workplace; it is important to understand the people in the different culture may not communicate in the same manner as another would. Each cultur...
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Abstract- Racial discrimination happens all the time and most of us are unaware of it. The most common place for this to happen is in the workplace. Now people can be discriminated against because of their race, religion, or any other numerous things. Also, discrimination can occur during the job interview or even after you got the job. This paper will shoe the effects of racial discrimination and how it can be prevented. In addition there are some very important laws that deal specifically with discrimination, like the NAACP or Affirmative Action. These both will be discussed.
Racism refers to the practices, actions, beliefs and practices that consider people who are affiliated to different races as being ranked inherently superior or inferior to others. This assumption or belief is mainly based on the presumed shared inheritable abilities, traits, or qualities. Racial discrimination has been termed as a major vice in the employment industry where members from different racial backgrounds are treated differently regardless of their abilities, qualities, or traits. Canada has been one of the worst affected territories where the workplace discrimination has dominated in the last century. There have been several empirical studies that have been developed in an effort to evaluate whether the racial discrimination in the workplace is reducing in any way. In order to investigate this topic, we shall consider two scholarly materials that will include “Racial inequality in employment in Canada” and “An Examination of Factors Affecting Perception of Workplace Discrimination”.
Culture can be defined as the beliefs, values and the pattern of behavior of an individual within designated areas. The culture of organizations defines shared values and behavioral expectations. Cultural issues are especially basic issues all around the globe. These issues can happen in various routes relying upon the size, area and the custom culture of that institution. Social issues happen even because of the states of mind and how each individual comprehend in diverse business environment. Today, the corporate administrations and rising business firms have chosen to give the essential attention on trainings and classes at the multicultural working environment that will help them to understand and create
It is said that people are the greatest assets to an organization and it is their beliefs, customs, perspectives, attitudes, and values that constitute to the culture that prevails in an organization. Culture, a very common word in today’s world, plays a very vital role in organizations and it not only affects an employee’s professional development but also their personal harmony. Culture gives a sense of belonging to people, a sense of who they are and how productive they are at their work place. It helps in interacting with each other at a work place.
The word 'culture' is often described in terms of concrete ideas or social artifacts. Gary R. Weaver describes some common conceptions such as "good taste," "art or music," or "something that people in exotic foreign lands had."1 However, culture in the context of international assignments relates to how people perceive the world and the influence this perception has on their actions. It is culture on the interpersonal level. Different cultures can perceive the same thing differently, which leads to miscommunication and misunderstanding when one crosses into another culture not their own.
Miller, K. (2012). Cultural Approaches. In Organizational communication: Approaches and processes (6.th ed., p. 81 to 93). Boston, Mass: Wadsworth, Cengage Learning.
Can the effects of cultural misunderstandings can be painful for the individuals, but also for the organization as a whole. Embarrassing situations and inadvertently insults, offenses and failure to achieve individual and organizational goals are among the consequences of the joint. Experience of many managers and researchers in the field of strategy, organization, and the development of the theory of the organization suggests all this ", the study of cultural issues at the organizational level is absolutely essential to a basic understanding of what goes on in organizations, and how it works, and how to improve" (Shin 1990).
According to Hofstede’s (1980), ‘culture is the collective programming of the mind which distinguishes the members of one human group from another… culture in the sense, includes systems of values: and values are among the building blocks of culture.’ It is necessary to determine how culture impacts our communication behavior as culture directly influences our perception and understanding of the message that is transmitted from one party to another. People from different cultures encode and decode messages differently; this therefore increases the chances of misunderstanding. Intercultural communication refers to interactions between people whose cultural assumptions are so different that the communication between them is altered. Verderber, Verderber, & Sellnow, (2010).
Therefore, it is essential to study nonverbal and verbal communication Nonverbal communication is all forms of communication other than words themselves, which includes “body motions; vocal qualities; and the use of time, space, and even smell” (Neuliep, 2011, p. 269). On the other hand verbal communication or language “consists of symbols in the form of spoken or written words (Wood, 2014, p. 67). Thus cultures have different representations of symbols and what one culture interprets another may define or view differently. Communication is closely related to culture because communication expresses and alters culture. In a culture you learn behaviors and acceptable ideologies. This can be seen in verbal and nonverbal communication. For example, the tone of your voice is based on culture. Without communication you are unable to establish cultural differences. Your own culture directly shapes how one communicates, such as when it is appropriate to make eye contact. We are not born knowing when and how we should speak; this is a learned behavior that is taught by interaction with others. This is not an easy task because nonverbal signals differ from culture to culture. Charles Braithwaite stated, “One of the fundamental components of cultural and linguistic competence is knowing how and when to use silence as a communication tactic” (Neuliep, 2011, p. 64). Before one can communicate effectively one must understand the context in which the culture exchanges information. One must have a working awareness of how each society conveys meaning, hence high vs. low context cultures. According to the Central Michigan University text, organizational dynamics and human behavior (2009), to become a successful international manager one must develop “cross-cultural skills”. One part of the skill set involves the comprehension of the difference between high-context and low-context
Conflict has always been part of our everyday life. Different people have different ways of seeing life; based on their own cultures, traditions, values, norms, gender, views and attitudes. We are always surrounded by conflicts, whether it’s with our family members, friends or coworkers. Conflicts can be both positive as well as negative. But it has always been mis-conceptualized and mislabeled as a negative. A conflict between two persons can take place not only on the basis of cultures and genders, but it can also relate on your living standard at home or nature of your work. Moreover, certain people have their own worldviews - how certain people should act and think in the society and they think their views is the correct path. These things create conflict within people and society which can be either good or bad.
The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Language has always been perceived as a link between people but it can also constitute a barrier. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between . Furthermore, communication between cultures which do not share the same language is considerably more difficult . Each culture, has its distinct syntax, expressions and structure which causes confusion in intercultural communication. For example , in Asian countries the word “no” is rarely used, so that “yea” can mean “no” or “perhaps”. Therefore, an American traveling to Japan might be considered impolite if he ignores this rule. Furthermore, individuals who are not comfortable with a certain language may not be taken seriously. Such is the case in the classroom, where a student who has a perfect knowledge of the subject in question may have difficulty expressing his idea due to his inability to write properly and therefore he would not receive the grade he truly deserves. Similarly intercultural communication is dominant in the workplace. In the past, many companies and organizations could operate entirely within their country of origin and conduct their activities exclusively in their own native language. But now, due...