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Ethical consideration of marketing
Ethical issues relating to marketing research
Marketing strategy in the competitive environment
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Recommended: Ethical consideration of marketing
When we considering whether Andrew Pole’s model or prediction is ethical or not, there are two basic principles we may think about: 1. Respecting consumers’ decision-agreement should be made before consumers participate in research and they can withdraw this agreement at any time. 2. Trying to maximize possible benefits of consumers and minimize possible harms to them. Based on these two principles, I think either Andrew Pole’s statistical model or his prediction behind this model, is generally ethical. First of all, In Pole’s statistical model, female Consumer in Target’s database were respondents who involved in this study with being informed. According to the ethical rules, receiving consent from consumers is the prerequisite for a company to use any personally identifiable information in their research. When consumers registered at Target, there is an agreement (User Agreement) between Target and consumers for using their personal information and putting their research result based on their information to improve their service, even though User Agreement may be too long and too summary. …show more content…
The prediction made by Andrew Pole is really ingenious. It is an effective way for their company to compete with the others, and also provide convenience to consumers. We can see prediction like this one from Target everywhere. Take my situation as an example, I always get coupons, discounts and shopping suggestions from Target through mail and email. I do realize that they sent these stuffs to me based on my shopping behavior. However, conducting research on consumers’ behavior is a core competitive power for a company to compete and extend their profit, and this competition will finally benefits
The evidence she uses is broad and from many sources which makes it an ethical appeal. “Behavioral advertising was used by 85% of ad agencies in 2010” (Andrews 709). This is one example of the many pieces of evidence Andrews used to make her purpose. The evidence is relevant because it is one of the first pieces of evidence used and it introduces the topic well. It is also sufficient because it gives the audience great insight into what is to come. “A Consumer Reports poll found that 61% of Americans are confident that what they do online is private and not shared without their permission…” (Andrews 711). Consumer Report polls along with the other pieces of evidence create an ethical appeal because of the variety of sources. Using a variety of sources is key to an effective argument because this make the author reliable. The evidence used throughout her paper are explained and analyzed effectively to help young internet users understand behavioral advertising and data
According to the Federal Trade Commission, a data broker is a company that packages consumer information from numerous sources and sells this consumer information to other businesses or people (Katz, par 2). Throughout this paper, I will employ course materials, class debates, and lecture notes to analyze a data broker company operating under the name of Spokeo. First, I will also evaluate how and why data brokers, particularly Spokeo, package and sell consumer information. Then, I will examine various characteristics of Spokeo with regards to Daniel Kahneman’s Prospect Theory. Thirdly, I will consider and analyze aspects of Spokeo taking into account William Prosser’s four legal aspects of privacy. Finally, I will discuss what packaging and selling consumer information may mean for consumers’ attitudes and
As we move through a typical day, this information is collected in thousands of ways. Charles Duhigg’s article “How Companies Learn Your Secrets” describes the collection, purchase, storage, and use of our personal information by the major retailer, Target. We all should know that we have agreed to the storage and sharing of our personal spending habits. The policies are disclosed in the Privacy Agreement of the stores shopper’s card, which most of us have.
1. The Discount Department Store. Target prefers to be called as the latter instead of just department store. Expect more, pay less. With this tagline, the customers expect to purchase more items and pay the least amount possible. Not like other retail industries like its competitor Kmart and Wal-Mart, Target maintains retail value in terms of product offerings. They are known in their designer’s items in clothes, exclusive beauty products, categorized and functional goods, and seasonal offerings. It also sells the greatest number of gift cards among its rival business.
By researching the wants and needs consumers, food companies have obtained several methods to manipulate them. In “The Supermarket: Prime Real Estate,” Marion Nestle explains that supermarkets hire social scientists to study the emotions and unconscious minds of consumers to help them promote their business (497-498). Researching is done in order to better understand their clients and execute the best methods to control them. Nestle explains that researchers constantly interview shoppers to get a better sense of what they like to shop for (498). When researchers get an insight into what customers are interested in they can incorporate that information into supermarkets themselves. When supermarkets offer memberships to customers and those customers receive benefits, supermarkets also benefit with information from the consumer. Through a membership, supermarkets are able to carefully record each customers’ buying habits (Nestle 498). As customers apply for a membership, they unknowingly help companies get a better idea of how to use the unconscious mind to promote their sales. However, supermarkets do inform the consumer on the use and purpose of a membership within the terms and conditions. Supermarkets also give the shopper the responsibility to choose whether they want a membership with the store or not. Although supermarkets do inform the consumer, they
d) Enlarging new customers. Research on the consumer purchase behavior is an essential need. The analysis data will provide more information on who, how, and why to buy, and also understanding the competitors marketing strategic plan. Secondly, by analyzing the majority of subscribers age group, gender, preference items. Sending regular email on current promotion items and offer them with the 1st trial discount voucher to convert the subscribers into customers.
Therefore, Target falls into privacy issues when collecting and storing information of customers. 3. Apply the general framework for ethical decision making to Target’s data collection and
The principal to any successful marketing strategy is to understand the customer and their needs. The ability to satisfy customers' needs better than the competitors, will first be, as PepsiCo builds customer loyalty and increases sales (Business Link, 2007). Marketing research uses many methods to obtain results. PepsiCo will use external census data and marketing survey data collected by outside marketing research firms, as a method of understanding customer wants and needs. Computer-aided methodologies will also be used to collect data on the competitors of PepsiCo, such as Coca Cola, Jones Soda, and Mott’s Company.... ...
Grover, R & Vriens, M 2006, The handbook of marketing research: Uses, misuses, and future
Current consumers have become leery of businesses collecting their data to use for personalized targeted campaigns so it is important for Target to weigh their data practices against consumers’ preferences. A study from the University of Pennsylvania that considered public sentiment of data sharing found that, “84 percent strongly or somewhat agreed that they wanted to have control over what marketers could learn about them.” (Singer, 2015). Therefore, consumers want the benefits of personalized services without the feeling that businesses are misinterpreting or making assumptions about them based on the information being collected. Consumers want to feel that businesses like Target care about their interests, which can be demonstrated by
Conclusion Companies are better able to market their products to consumers if they have a good Understanding of the consumers and the basic purchase decision process. By understanding the consumer and the type of purchasing behavior associated with different products, marketers are more likely to create a marketing campaign that positively impacts the consumer’s purchasing decision.
Papacharissi, Zizi, and Jan Fernback. "Online Privacy And Consumer Protection: An Analysis Of Portal Privacy Statements." Journal Of Broadcasting & Electronic Media 49.3 (2005): 259-281. Communication & Mass Media Complete. Web. 24 Nov. 2013.
To effectively sell a product or service, organizations have to really know how customers behave, regarding to what they buy. The study
Foxman, E. R., & Kilcoyne, P. (n.d.). Information technology, marketing practice, and consumer privacy: ethical issues. Journal of Public Policy & Marketing, 12(1), 106-119.
While researchers can determine consumer behavior quite easily, it is almost impossible to get accurate and reliable data on why people buy what they do. How in the world can we figure out why consumers make the decisions in purchases they make, when we can only predict motives? Well, everything tends to be linked to a psychological trait that can help define the behavior of consumers.