Analyzing The Three Dimensions Of Quality In Healthcare

1. What are the three dimensions of quality, and what is an example of each?
Quality increases with higher outcomes and with lower expectations from the consumers/patients which all vary with social, cultural and economic factors. The three dimensions are structure, process, and outcomes. The structure dimension is the hospital resources and administration, the settings of where the health care service is delivered, the process dimension is the services provided, whether good practices are followed, and lastly, the outcome dimension is the competent development and achievement, the impact. Structure dimension affects both the process and outcome. Facilities, hospital beds, patient population are all structure dimension. For example, the children need immunized

Are these providers nice and professional? Lastly, as for the outcome, the parents have their children immunized or decline the service, if immunized, children go home with protection on their health. All three dimensions may be measured with observations, assessments, interviews, and surveys. Direct observation and supervisory checklist could be used for structure dimension. Participant observation, interviews, and quality assessment may be used for process dimension. Finally, surveys may be given to patients/consumers to measure the outcome dimension of quality. Poor quality will result in a decrease in patient visits, care continuity, and compliance. Staff training, continuing education, knowledge, attitudes, facility amenities, equipment, and supplies could all contribute to the structure dimension of quality. Services, quality, interpersonal relations quality, access, and promotions could contribute to the process dimension. Lastly, patient satisfaction, quality perception, attitudes and behaviors of clients are the outcomes of quality (McQuestion, 2006). Quality expectations may also associate with prices. Some may expect