Analysis Of The EFQM Model

2792 Words6 Pages
bulb-icon

Recommended: Relationship of culture in organisational performance

Executive summary
This report will provide in depth research and knowledge based on the EFQM Model. This report is about providing the CEO of the Squire Hotel Group with trustworthy and reliable information on whether they should use the EFQM Model in order to improve their organisational performance. Also giving examples of organisations in the same sector that use the EFQM Model and how it has helped them.

While carrying out research for this report there has been a range of different methods used in order to find out information on the Model and its importance and how effective it is. The different methods include; business online website, EFQM official website, books and online journal’s.

The key findings of this report are as follows EFQM Model was founded in the 1988 (Gómez et al, 2011, p. 487), to help improve organisations in Europe with their organisational performance. The Model is broken into two sections which are known as the enablers and results (EFQM, 2012).

In order for organisations to use the EFQM Model, they would have to complete a self-assessment. The results from the assessment are based on a scoring of 1000, which is divided between the sections in the EFQM Model and then organisations can assess they weaknesses (Farhadi Mahalli, 2013, p. 6).

The EFQM Model has both advantages and disadvantages of its use. The Model is used by organisations is different industries and in the public or private sectors. An example of organisations that has used the EFQM Model has been provided within this report.

To finalise the report a conclusion was given that the CEO of the Squire Hotel Group should consider in using the EFQM Model. The reason for this is based on evidence given it proofs that the Model provid...

... middle of paper ...

... for their organisation.

Galway Bay Hotel Ltd operates in the same industry as the Squire Hotel Group. The EFQM Model would help the hotel by improving the leadership so there will be less tight budget on managers. This will allow managers to come up with unique ideas and meet customer’s needs and expectations. If the company’s strategy is analysed by the EFQM Model, then it will show the organisation what they are accomplishing and what they need to accomplish. With the feedback from this it will allow the organisation to assess how they can improve their way of gaining feedback from customers.

EFQM Model also takes into account people and processes, products & services. The Squire Hotel Group would be able to keep track of their product demands, so it doesn’t lead to another issue like when they had a high demand on their products, but they had less supply.

Show More
Related

  • Chick-Fil-A Case Study

    471 Words  | 1 Pages

    TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the

    Read More

  • Premier Inn Case Study

    1047 Words  | 3 Pages

    This study will make inferences by content analysis in line with “Analyzing the Use of an Advance Booking Curve in Forecasting Hotel Reservations” “Hotel reservation methods--a discriminant analysis of practices in English Hotels” “A comparison of forecasting methods for hotel revenue Management”. As well company information from annual reports (2014 and 2015) will be analyzed with regard to occurred reservation system failures to conclude recommendation for how capacity utilization and demand management can be enhanced by updating current reservation system with better forecasting capabilities.

    Read More

  • Analysis Of The Malcomb Baldrige National Quality Award

    1030 Words  | 3 Pages

    In the mid 1980s, and into the 1990s, business leaders realized that a renewed focus on quality was required to continue to compete in an expanding global market. (NIST, 2010) Consequently, several strategic frameworks were developed for managing, and measuring organizational performance. Among them were the Malcomb Baldrige National Quality Award, which was created by and act of congress and signed into law by the President in 1987, and The Balanced Scorecard, which is a performance management tool that was born out of research conducted in the late 1980s and early 1990s by Robert S. Kaplan, and David P. Norton published in 1996 (Kaplan, 1996). Initially, the renewed emphasis on quality management systems was a reaction to the LEAN approach to quality management implemented by many Japanese businesses to great success post World War II.

    Read More

  • Veolia Water Case Study: Balanced Scorecard

    1095 Words  | 3 Pages

    BSC Success Using the balanced scorecard approach Veolia was able to implement a system designed to help translate organizational strategy into something employees could understand and use. The purpose of the scorecard is to design to boost organizational performance, break down communication barriers between business units and departments, increase focus on strategy and results, budget and prioritize time and resources more effectively, and help the company better understand and react to customer needs. Veolia started in one area of the company, first with implementing the scorecard approach and then once it was successful there moved to another department. Veolia developed a training platform so employees would understand the balance scorecard approach. The training was online and kept short.

    Read More

  • Are The Pervasive Characteristics Of Organisational Performance Management Essential For Ensuring Organisational Effectiveness?

    1279 Words  | 3 Pages

    To what extent are the pervasive characteristics of organisational performance management essential for ensuring organisational effectiveness?

    Read More

  • Kaufman's Organizational Elements Model

    1050 Words  | 3 Pages

    Every organization, whether it is an educational setting or a business setting, has the same basic principle. Each shapes and molds different ideas and ingredients to produce a good or service to deliver to external clients in the community or society. The success of the organization depends on the client satisfaction and the usefulness of what was delivered (Quality Management Plus, 30). Roger Kaufman’s Organizational Elements Model distinguishes between the different elements that make up an organization’s work.

    Read More

  • Fontana Case Study: The Happy Guest Relationship Management System

    1548 Words  | 4 Pages

    The Happy Guest Relationship Management (HGRM) system has seen huge success in its implementation into Hotel Lugano Dante and Hotel Berna’s business operations. The system has allowed for the continued expansion and growth of these hotels, enabling Fontana to provide a five-star customer service experience within a four-star hotel. Through capitalising on technological innovations Fontana was able to achieve these competitive advantages and standout in an otherwise saturated market. The further development of this system will ensure that Fontana is able to sustain this success and promote future growth.

    Read More

  • Rational Organizational Design

    1503 Words  | 4 Pages

    The following essay will define what rational organisation design is and how it can be used in business to both cut costs and give increased control to management as well as giving reference to important figures who relate to the systems development. Both the benefits and drawbacks of rational organisation will be explored with both theoretical and real life examples. The conclusion will highlight how rational organisation can be implemented into Junction Hotel and the extent to which it is desirable.

    Read More

  • Implementing Total Quality Management (TQM)

    3222 Words  | 7 Pages

    TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...

    Read More

  • Analysis of Hilton Hotels

    870 Words  | 2 Pages

    The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.

    Read More

  • The Business Model Canvas: A Feasibility Study

    1053 Words  | 3 Pages

    This model consists nine components in total including customer segments, value propositions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships and cost structure in a conceptual priority order (Osterwalder 2012) which are belong to four main areas comprising of offerings, customers, infrastructure and financials (Rytkonen & Nenonen 2014). Although both nine are important, this essay will only concentrate to three key characteristics which are customer segments, value propositions and

    Read More

  • The Contribution of Strategic Management and Strategic Thinking Processes to Organisational Performance

    1697 Words  | 4 Pages

    The success of an organisation’s performance can be impacted upon by a number of factors, including Strategic Management and Strategic thinking processes.

    Read More

  • Quality Management System

    1811 Words  | 4 Pages

    Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world scientists have defined it in many different ways. In this research paper, I will emphasis on the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of a paper which say that your company is certified in having QMS so you can only hang this picture or certificate on the wall and tell your smart customer that you have it. In fact, no blames on them, they have not used this system yet, they do not know that this system save a lot and a lot of money for companies. They do not know that this system create a dynamic motion within the companies so everyone know what he/she is doing, everybody understands his/her role, and everyone can feel being an important part of the process then everybody can work towards a clear and unified target. However, having a lot of benefits requires a reasonable cost and in the same time it worth. There are several organization which are concerned and involved in this issue, those organizations have produced a unified standards and those standards have its requirements. The International Standardization Organization which located in Switzerland which have a contribution of 157 countries have produced a standard which is concerned about the QMS.

    Read More

  • System Approaches to Solving Problems

    1742 Words  | 4 Pages

    Kirk, D., 1995. Hard and soft systems: a common paradigm for operations management. International Journal of Contemporary Hospitality Management, 7(5), pp.13 – 16

    Read More

  • Macro-Environment Analysis And PESTLE Analysis In The Global Hotel Industry

    1295 Words  | 3 Pages

    The US alone with its world’s largest hotels/market has recorded net value growth, while China has literally doubled the revenue in the same time span. The leisure segment was the industry's most lucrative in 2014, with total revenues of $509.3bn, equivalent to 75.2% of the industry's overall value. The business segment contributed revenues of $167.8bn in 2014, equating to 24.8% of the industry's aggregate value (Global Hotels & Motels 7). The industry’s performance is strong and from 2014-2019 a drive to boost the total value is expected, with the PEST (LE) framework being used to scan the industry’s external macro environment.

    Read More

More about Analysis Of The EFQM Model

Open Document