Analysis Of The EFQM Model

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Executive summary
This report will provide in depth research and knowledge based on the EFQM Model. This report is about providing the CEO of the Squire Hotel Group with trustworthy and reliable information on whether they should use the EFQM Model in order to improve their organisational performance. Also giving examples of organisations in the same sector that use the EFQM Model and how it has helped them.

While carrying out research for this report there has been a range of different methods used in order to find out information on the Model and its importance and how effective it is. The different methods include; business online website, EFQM official website, books and online journal’s.

The key findings of this report are as follows EFQM Model was founded in the 1988 (Gómez et al, 2011, p. 487), to help improve organisations in Europe with their organisational performance. The Model is broken into two sections which are known as the enablers and results (EFQM, 2012).

In order for organisations to use the EFQM Model, they would have to complete a self-assessment. The results from the assessment are based on a scoring of 1000, which is divided between the sections in the EFQM Model and then organisations can assess they weaknesses (Farhadi Mahalli, 2013, p. 6).

The EFQM Model has both advantages and disadvantages of its use. The Model is used by organisations is different industries and in the public or private sectors. An example of organisations that has used the EFQM Model has been provided within this report.

To finalise the report a conclusion was given that the CEO of the Squire Hotel Group should consider in using the EFQM Model. The reason for this is based on evidence given it proofs that the Model provid...

... middle of paper ...

... for their organisation.

Galway Bay Hotel Ltd operates in the same industry as the Squire Hotel Group. The EFQM Model would help the hotel by improving the leadership so there will be less tight budget on managers. This will allow managers to come up with unique ideas and meet customer’s needs and expectations. If the company’s strategy is analysed by the EFQM Model, then it will show the organisation what they are accomplishing and what they need to accomplish. With the feedback from this it will allow the organisation to assess how they can improve their way of gaining feedback from customers.

EFQM Model also takes into account people and processes, products & services. The Squire Hotel Group would be able to keep track of their product demands, so it doesn’t lead to another issue like when they had a high demand on their products, but they had less supply.

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