Analysis Of Hyatt Hotels And Hospitals Risk Management

Working within the workers’ compensation (WC) structure in cost and billing is different than the Affordable Care Act (ACA) reimbursement system. Prior to taking the Healthcare Business Dynamics class, I understood the different WC medical care pay schedules according to each state; albeit, participating in the strategic planning of a business plan, I have a better understanding that Medicare, Medicaid, and group insurance is reimbursed at a lower rate causing concern that the AFA may cause financial distress on the healthcare institutions (Aldhizer & Juras, 2015). Thus, hospitals and insurance companies continue to think like a business versus a service provider because they do not want to cover pre-existing conditions or be held accountable

Hyatt Hotels & Resorts’ purpose is “to care for people so they can be their best (Hyatt Hotels & Resorts, 2016, para.2). We value care and empathy for people in the community, and with our guests and colleagues. Hyatt’s goals in making a difference in peoples’ lives is to respect others and their environments, take ownership and put others first, listen and respond with compassion, learn and relearn, and bring joy to the workplace (Hyatt Hotels & Resorts, 2016). To support Hyatt’s purpose, risk management’s duty is to support our hotels and offices and promote a safe environment, prevent unsafe conditions, and tend to those who have been injured. However, our challenges today in the WC system is that non-catastrophic musculoskeletal work related injuries are the number one cause of disability in the United States due to failed secondary medical treatment; and, it is estimated that three percent of all compensable injury claims result in disability and receive social security benefits (Franklin et al., 2015). According to Franklin et al. (2015), primary prevention in reducing injuries is effective, but the secondary treatment does not result in positive outcomes, and when an employee is out for 3 months, the employee has a 50% likely hood of going on permanent disability. As occupational health managers we travel to different hotels and train management and employees in safety and injury prevention. The direction of the company is incorporated into our department’s goals and strategic plan (Diffenderfer, 2015). The injury care and prevention is part of our strategic plan and is developed internally within the risk department outlining the use of services and products to implement the safety and health programs, improve employee health care outcomes,