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Cell phone location tracking
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In the article “High-Tech Tools Help Stores—and Shoppers” by Karla Givens, the central idea that Givens wants her readers to understand in this article is that cell-phone tracking has made it so stores know what’s trending; what to display to attract customers. I know that cell-phone tracking is working to help customers because once, my mother and I were trying to find a bathing suit for me, and the one I wanted was too expensive. Surprisingly, my mom got a coupon for a sale on bathing suits a few minutes later. In “High-Tech Tools Help Stores—and Shoppers”, Givens writes, “The more store owners know about their customers’ behavior, the better they can make the shopping experience. They can improve displays, showcase popular merchandise,
Macy’s intended to deliver enhanced shopping experiences to its consumers through dynamic department stores and online sites. In this regard, the company developed a North Star strategy that allows it to improve its sales growth and to develop its existing core activities. The company’s consumer research monitors, analyze and anticipate their needs and wants based on the changing market trends. This allows it to strengthen its customer base and also helps it in identifying new markets and customers. Macy’s also identifies different styles and designs based on various occasions and events that allow it to capture the changing preferences of its customers. The company also celebrates various iconic events to interact with its customers which
According to the video “How stores track your shopping behavior”, from the study of men’s habit of shopping, they know how to get men to pay attention to their products. They change it up a little bit and get a really interesting result:”85% increase in product touch, 44% increase in sales, and 38% increase in dollar sales”. That is huge increase in numbers. That number shows how impactful the study is in their business performance. It is the result of understanding their customers’ needs and desires.
According to Rosen, the main reason why people acquire a cell phone is because of security. After the tragic event that occurred on September 11, 2001 in the United States cell phones started to play an important role in our lives. Rosen states that after this e...
As a widely-recognized retailer across North America, Macy’s sells a range of men’s, women’s and children’s apparel and accessories, as well as a wide assortment of cosmetics, fragrances, and home furnishings (IBISWorld, 2017). With a 14.6% share of the market for US-based department stores, Macy’s faces intense competition from JCPenney, Nordstrom, Walmart, Sears and Target (See Exhibit X) (IBISWorld, 2017). In August 2016, Macy’s announced that it would close 100 stores, citing that they had too many storefronts during this digitally-oriented era. The closures are in effort to reduce expenses, improve the company’s ability to organize and focus on other key priorities (IBISWorld, 2017). Thus, to remain competitive in the current retail environment, Macy’s is faced with the challenges of reinventing in existing brick-and-mortar locations to create innovative in-store customer experiences, which is the focus of our research.
Macy’s is an upscale department store founded in New York back in 1858. Since then, multiple stores reside in eight hundred forty locations within forty-five US states. Recently Macy’s purchased Bloomingdale’s, another upscale department store; both companies operate under the same ownership while using two different brands. The current article indicates that Macy’s goal “is to offer more localized, personalized and smarter retail customer experience across all channels.” (Rijmenam, 2012) To help with this goal, Macy’s developed an Omnichannel strategy, created data-driven websites and put to use big data. The Omnichannel approach helps in providing more shopping & sales data through the use of the desktop, mobile devices, by phone or from
Why do people shop? How do situational factors influence the decision to purchase certain items? The act of purchase is affected by many factors: mood, time pressures, or even a person’s disposition towards shopping. Time can be seen, as an important factor because it often determines how much effort and search a consumer will put into making a purchasing decision. A person’s mood can be affected by the degree of pleasure or arousal that is present in the store’s atmosphere. Most people tend to base a purchase decision towards a specific occasion; or even the way an individual may feel at a specific point in time can also play a big role in what we feel like purchasing. These factors may cause one to decide more carefully on a purchase. Marketers like to use segmentation strategies when advertising to let buyers know their product will meet a specific need one may be looking towards. Overall, many consumers’ purchase decisions are greatly affected by groups or social settings. The presence of other people around often has a positive influence on one’s purchasing behavior. Consumers look for different product attributes depending on they intend to use their purchase.
The city council has considered a proposal that bans the use of cellphones in privately owned businesses such as restaurants, movie theaters, and retail stores. The city council should decline this proposal because the use of cellphones can be advantageous to their business. People use their phones to take pictures of products and post them on social media. This way, people promote businesses by sharing about their experiences. They often write reviews on how wonderful their visit was or how it could be better. This feedback is useful for the improvement of businesses to better please their customers; it can be more easily accessible if their customers had their phones with them. Another reason why phones should not be banned is because of
Not only do businesses benefit from consumer surveillance, but so do the consumers. Of course being analyzed when shopping will raise some privacy concerns, and many news outlets have headlines like, “Revealed: how facial recognition has invaded shops – and your privacy” from The Guardian. It is true that retail anthropologists keeping surveillance footage and viewing customer’s every move is invading one’s privacy. However, consumers need to realize that businesses are not keeping video records of customers in stores to expose their identities to the world. Instead, they are keeping those records to improve the customer’s experience when shopping. Malcolm Gladwell, a staff writer for the New Yorker, wrote an article titled “The Science of
This can potentially increase the footfall into the retail outlet influencing the shopper to shop more! Retailers can boost the in-store apps and get access to valuable insights via mobile usage data.
The year is 2014, the markets are changing constantly, and they always have to meet the needs of new consumers as well as old consumers. Mobile telephones have been in the retail and wholesale business for quite some time, and are only evolving from here on out. There are things that these cell phones can bring us that are major benefits in our everyday lives. Cell phones bring us maps, radios, address books, and even flashlights now. Cell phones have taken shape from a huge portable device to a more convenient thin device that can fit in your pocket. With time in any consumer market, the consumer adapts to the technology that makes their life easier. The constant innovation of cell phones has led us to smart phones, and these smart phones are capable of putting certain businesses out of the market. Businesses that engineered PDAs in the past were met with challenges because smart phones are able to match their productivity. Land lines have become useless since everyone can afford a mobile device now. Listening to music has also switched from a traditional CD Player/MP3 Player to an everyday smart phone.
Another convenience of online shopping is that it is time and energy saving.When we shop for items in the shopping mall, we would have to go from one store to another to look for a specific item, which sometimes we don’t end up finding. This usually puts us in a chain of travelling from one place to another, which is generally very tiring and time consuming. However, with online shopping, all this waste of energy and time can be subtracted; as we would not have to wait for opening hours, face pushy st...
Coupon codes and sales are wallet friendly, and every bargain hunters dream, unless one feels sifting through circulars are more appealing. Limited operational availability can be frustrating when one forgot that ever important last minute Christmas gift, which in turn can ordered at midnight and arrives the very next day causing smiles appear instead of tears. The contact we crave with others is fulfilled by outings to stores, unless one desires the company of self. Whether it is the sales, availability, or socialization that drives us to shop online or in a traditional brick store, personal preference is the ultimate reason for in which we shop.
With the national economy stronger than it has been in decades, 1999 was a peak year for good old American consumerism. Timely for a generation of consumers. Nordstrom Inc., one of the nation’s oldest retail legends, approaches its 100th anniversary with over one hundred department stores across the country. Nordstrom profits by targeting untapped consumer resources in cities such as Providence whose shoppers previously crossed state lines to fill their closets and empty their bank accounts. The opening of one of their shiniest new branches, the first in Rhode Island, boasts milky marble floors, the latest in escalator design and Providence’s highest class of designer clad shoppers. Whether you are in Nashville or Anchorage, the quality of merchandise, service, and shopping environment at Nordstrom is set at a high standard. The air is thick with expensive perfume, sales clerks are smartly dressed and excitable, pink cashmere hangs delicately from the racks. Nordstrom Inc, which has done well in the stock exchange and on the internet, attempts to provide a pleasant shopping experience for customers. After a white chocolate mocha at the Nordstrom Café and three expansive floors of warm overhead lighting, most agree. People come for the atmosphere, the fashion, and if they happen to know about Leroy, they come for the music. Sometime in November, a young man from East Providence wandered into Nordstrom with a group of friends, noticed that the black Steinway on the first floor was silent, sat down, and began to play. As his fingers rolled an eclectic mix of gospel, jazz, and blues across the ivory keys, a crowd of shoppers abandoned their purchases, literally dropped their bags, to surround the piano, drawn by the music to this magnetic musician. No one had heard anything like it, especially in a department store. Stephanie in jewelry dialed Merideth on the third floor. Nineteen year old Leroy Robinson landed himself a job.
Retailing is being so modernized, to get success in retailing will require a clear vision and strong decision makers to see the clear picture of the future. In this article, they are thinking of counting people as they entered in a store using Wi-Fi-tracking system. For example, what time they come in and how long they stay in the store. Retailers should position themselves as shopping destination not a place for customers to just roam around the store. Merchandising decision play a key role in making stores a shopping target for customers. Buyers must recognize trends that are currently developing in retail industry. Technology has a huge impact in in-store shopping experience, very convenient for the customers. Technology cannot only tell retailers what to sell, it can tell them how to sell and how to keep it sold. Retailer should have the skills of computer system as many stores are implemented to automatic ordering system that helps them order things fast.
By means of communication being a vast part of the world today, cell phones have become more popular than ever because of how easy they make it. Using a cell phone makes communicating with family, friends, coworkers, and managers stress-free and effortless. One cause of communication being an important factor of cell phones trending the way they do is the fact that they can be used any and everywhere. People can be reached no matter how near or far they may be. For example, many parents will buy their kids a cell phone for when they are not together, so they can keep in close contact with them as much as possible. By way of this