Advantages Of Nsw Fair Trading

What organisation

Nsw fair trading:- Nsw fair trading is a part of Department of finance, Services and innovation. It try to simplify business and try to make it more accessible for consumer, employees and industry.

Aim and purpose:-Nsw fair trading is an government department that ensure fair, safe and equitable marketplace. This body administer laws to make sure the fairness of transaction between traders and consumers. In case of any unfair transaction, they start investigation to see the product sold meets the australian standards and traders are the licensed ones. These days ecommerce is on high. A large number of transactions are done online. The role of this body is to build trust between the parties that no one will be taking advantage

It try to simplify business and try to make it more accessible for consumer, employees and industry. It works through various business units like building professional board, compliance and enforcement, home building services etc. it has also some supporting business units as well like fair trading contact centre, legal services, policy strategy and legislation etc.. Statutory authorities and advising bodies describe the functions of aforesaid business units. Protection scheme and system layout the development implemented over time to strengthen protection of consumer and traders.

Nsw fair trading reach to the public through attending community events, conference, seminar, workshop and information sessions. They educate people about their rights and responsibilities. Each presentation is tailored to needs of the community or business group.

The australian consumer laws details out rights and responsibilities in all kind of trading situations. For instance in case of defective product, refunds, consumers guarantees etc.. fair trading helps people about their rights and responsibilities in buying and selling goods transaction.

First consumer need to sort out issue politely and legitimately with the trader and if still they cannot reach any satisfactory outcome they can lodge complaint with fair

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Faulty mobile phone (case study)

Sharon bought a mobile phone as christmas gift for her daughter from a shop. The mobile phone turned out to be a faulty one. When she went back and asked for refund, which shopkeeper denied on the ground that there policy is to replace once they found fault in mobile. When sharon contacted fair trading, fair trading representative in turn contacted shopkeeper and informed them that, there policy is not in accordance with consumer laws. It is illegal and misrepresentation of consumers right, if the store policy say” no refund or exchange even if product is faulty”. The shopkeeper had to pay refund to sharon.

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What group

CHOICE AND ITS AIMS- CHOICE is an independent company fully funded by its members. It is among the leading group who advocate consumer protection in australia. It gives advice and information to consumers so that they should not be cheated by dodgy and misleading practices. This body is not supported by advertising and sponsorships, thus their help could be considered more reliable and unbiased. In the event of dispute, they want the consumer voice to be heard louder and clear and any misleading practice should be